1. miketko's Avatar
    Hi all,
    Just picked up a 5s. I'm having issues with touch ID with it not prompting me on App Store purchases. I've adjusted settings to prompt for it. I'm not having issues where it asks me to verify but where it just never asks me to use touch. See screen shot. I've tried turning touch off and back on again and I've even deleted my prints and re configued them.

    Any suggestions ?
    Thanks
    Attached Thumbnails No touch ID for app store ?-imageuploadedbyimore-forums1382965254.301852.jpg  
    Last edited by John Yester; 10-28-2013 at 04:45 PM.
    10-28-2013 09:02 AM
  2. AgentHeracles's Avatar
    First I'd make sure that you were up-to-date with version 7.0.3. Second after that, I would sign out and then back in again and also reboot the phone.
    miketko likes this.
    10-28-2013 09:21 AM
  3. miketko's Avatar
    First I'd make sure that you were up-to-date with version 7.0.3. Second after that, I would sign out and then back in again and also reboot the phone.
    I'll trying singing in and out and the reboot. Thanks
    10-28-2013 09:24 AM
  4. miketko's Avatar
    Didn't work
    10-28-2013 09:30 AM
  5. AgentHeracles's Avatar
    What iOS version are you on?


    Tapatalking from iPhone 5s
    10-28-2013 09:31 AM
  6. miketko's Avatar
    What iOS version are you on?


    Tapatalking from iPhone 5s
    Latest version 7.0.3
    10-28-2013 09:37 AM
  7. miketko's Avatar
    It did work when I first tried it out but hasn't worked since
    10-28-2013 09:37 AM
  8. warcraftWidow's Avatar
    Every time you reboot the phone and go to the AppStore, it is going to ask you for your password the first time. The next time you purchase something., it will not ask for the password and you should be able to use TouchId.
    Sekelani Zwambila likes this.
    10-28-2013 10:01 AM
  9. JakePleasants's Avatar
    Turn password and Touch ID off and then back on, and give it overnight to adjust. It'll ask for your password the first time, as Karen said, but after that it should work fine. I created a thread close to launch regarding the same issue and a forum member gave me the good advice of just letting it settle overnight, and sure enough it was fixed. Good luck!
    10-28-2013 10:33 AM
  10. miketko's Avatar
    Turn password and Touch ID off and then back on, and give it overnight to adjust. It'll ask for your password the first time, as Karen said, but after that it should work fine. I created a thread close to launch regarding the same issue and a forum member gave me the good advice of just letting it settle overnight, and sure enough it was fixed. Good luck!
    It's still not working after a few purchases so I'll give this a try. Thanks
    10-28-2013 10:36 AM
  11. John Yester's Avatar
    And... As long as the device does not reboot because of OS bugs you should be fine also...
    10-28-2013 10:36 AM
  12. wbkm85's Avatar
    make sure you go into

    Settings

    General

    Touch ID & Passcode

    Touch ID

    turn the toggle on for iTunes and App Store
    10-28-2013 01:06 PM
  13. miketko's Avatar
    make sure you go into

    Settings

    General

    Touch ID & Passcode

    Touch ID

    turn the toggle on for iTunes and App Store
    Ya I checked this over and over lol. Thought I was going bananas
    10-28-2013 01:22 PM
  14. BreakingKayfabe's Avatar
    OP, I don't know if you want to broadcast your email address in the open on a public forum like that.
    10-28-2013 02:37 PM
  15. miketko's Avatar
    OP, I don't know if you want to broadcast your email address in the open on a public forum like that.
    Hmm thought about it but should be ok. Anyways it's still not working. Hopefully tomorrow it starts working again
    10-28-2013 10:52 PM
  16. Fortheus's Avatar
    by design apple store will ask for password from time to time
    10-29-2013 02:31 AM
  17. miketko's Avatar
    Well it's still not asking for the finger print. Might have to hit up the apple store for this one
    10-29-2013 07:40 AM
  18. EmceeGeek's Avatar
    Every time you reboot the phone and go to the AppStore, it is going to ask you for your password the first time. The next time you purchase something., it will not ask for the password and you should be able to use TouchId.
    This is true. Have you guys tried a second time? Any time you reset your phone (turn it off and on) you have to signs with your pass ode before you can use your fingerprint.


    Sent from my iPad using iMore Forums mobile app
    10-29-2013 11:43 AM
  19. miketko's Avatar
    This is true. Have you guys tried a second time? Any time you reset your phone (turn it off and on) you have to signs with your pass ode before you can use your fingerprint.


    Sent from my iPad using iMore Forums mobile app
    Yup, been through this already. I'm out of options
    10-30-2013 04:47 AM
  20. EmceeGeek's Avatar
    Yup, been through this already. I'm out of options
    Wow, that's very unfortunate. Luckily you can go to an Apple store (hopefully you're close to one) and exchange.
    10-30-2013 08:03 AM
  21. miketko's Avatar
    Wow, that's very unfortunate. Luckily you can go to an Apple store (hopefully you're close to one) and exchange.
    Ya there are 4 apple stores around me in the Toronto area but I don't think it will come to the point of exchange. I may try restoring first
    10-30-2013 08:09 AM
  22. miketko's Avatar
    Well it is now working. Of course after i preformed a factory restore. Thanks for all the input peeps 😘
    10-30-2013 11:07 PM
  23. AgentHeracles's Avatar
    From everyone: You're Welcome. And enjoy the phone, I certainly am.
    miketko likes this.
    10-31-2013 09:25 AM

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