1. desse3's Avatar
    Has anyone had trouble with the scanner accepting your finger? It seems that whenever my hands are a little dirty or sweaty, the scanner doesnt accept the scan. Anyone else noticed this? It happens to me quite a bit.
    10-15-2013 08:54 PM
  2. Jaguarr40's Avatar
    That could certainly happen. Have you tried wiping off or cleaning your finger(s) you use to see if it helps or maybe try and reset and register your finger or thumb over again or like may do, register the finger or thumb at 2 different angles so you actually will have 2 fingers or thumbs but at 2 different angles for a total of 4. Make a big recognition difference.
    10-15-2013 09:12 PM
  3. desse3's Avatar
    That could certainly happen. Have you tried wiping off or cleaning your finger(s) you use to see if it helps or maybe try and reset and register your finger or thumb over again or like may do, register the finger or thumb at 2 different angles so you actually will have 2 fingers or thumbs but at 2 different angles for a total of 4. Make a big recognition difference.
    I normally have to wipe my finger and the home button for it to start working consistently again. I am just curious if anyone else has the same issues.


    Sent from my iPhone using Tapatalk - now Free
    10-15-2013 09:14 PM
  4. SeanHRCC's Avatar
    I don't find myself having sweaty thumbs often, but when they are wet at all (IE: rain shower the other day and trying to unlock phone after getting wet), it would have an issue unlocking...understandably as well, if there's water on your print, it's not the same print.

    Not sure how dirty my thumb would have to be in order to get a similar failure, but I tend to refrain from touching my iPhone when my hands are dirty enough for me to figure they need wiping off.
    tuffy100 likes this.
    10-15-2013 09:19 PM
  5. Jimbos Jumbos's Avatar
    Yes, I have had this issue. When I posted my comments the other day, I was surrounded by posters claiming that it had to be user error. Careful what you post. I can bet that many will assume it is your fault that the technology is not working.

    I have had mine for 3 weeks. Everything worked great for the first two weeks. I had 4 fingers programmed. Slowly, they stopped working. I had to delete all scans, and re-scan all 4 last weekend. As of today, only the thumbs are still working, both index fingers will are not recognized anymore. I will have to re scan again.. They take about 3-4 seconds to recognize my print.

    Yes, I wipe my fingers before use. I also wipe my front screen and home button a few times a day (I dont like smudges on the screen).

    The scanner will not recognize a wet or moist finger. Sweat, holding a cold drink, after washing hands and drying with air drier. None of these are a big deal

    Bottom line, When it was first announced, I looked at the finger print scanner as a convince. Thinking it would be more accurate and convenient. I do not think that was the intent. I think it is only there for added security, not for convenience and not meant to be faster than entering 4 digits.
    sanibel likes this.
    10-15-2013 09:28 PM
  6. SeanHRCC's Avatar
    Yes, I have had this issue. When I posted my comments the other day, I was surrounded by posters claiming that it had to be user error. Careful what you post. I can bet that many will assume it is your fault that the technology is not working.

    I have had mine for 3 weeks. Everything worked great for the first two weeks. I had 4 fingers programmed. Slowly, they stopped working. I had to delete all scans, and re-scan all 4 last weekend. As of today, only the thumbs are still working, both index fingers will are not recognized anymore. I will have to re scan again.. They take about 3-4 seconds to recognize my print.

    Yes, I wipe my fingers before use. I also wipe my front screen and home button a few times a day (I dont like smudges on the screen).

    The scanner will not recognize a wet or moist finger. Sweat, holding a cold drink, after washing hands and drying with air drier. None of these are a big deal

    Bottom line, When it was first announced, I looked at the finger print scanner as a convince. Thinking it would be more accurate and convenient. I do not think that was the intent. I think it is only there for added security, not for convenience and not meant to be faster than entering 4 digits.
    It was certainly meant to be faster than entering a code...when it's working. Maybe my experience isn't a welcome thing to hear for you because you're experiencing such a failure of the tech, but so far, mine has been flawless...it recognizes it on the first try 95% of the time, and the other times it's usually the way I grabbed the phone or, like you said, moisture on my fingers for whatever reason (though holding a drink, for me anyways, has not interfered with the functionality). It is so much more convenient than a passcode entry, and I guess I kind of feel lucky that mine has been such a positive experience.

    That said, I posted this in another thread, and this is a "how to" when it comes to scanning setups. Assistance online is finding that many people who are having major issues with their scanner ARE in fact setting it up improperly, or better put, very streamlined (when it comes to angles of the finger print)...this link helped quite a few...

    How to Set Up Touch ID and Use Touch ID on the iPhone 5s [Video]

    ...will it fix your issue? Who knows. "Hopefully" I guess is the best one could add. A big problem with creating something that combines technology with the uniqueness ingrained in all of us is that you will, eventually, find people who do not mesh well with the tech for one reason or another. Not to make an excuse for Apple, if there is truly a problem, they definitely should fix it...but so far, I can only go on the experience me, my wife and people close to me have seen...and amongst ALL of us, even the ones that don't use the feature (like my wife), none of us have had anything but good success with the functionality and accuracy of the scanner.
    10-15-2013 09:36 PM
  7. desse3's Avatar
    It was certainly meant to be faster than entering a code...when it's working. Maybe my experience isn't a welcome thing to hear for you because you're experiencing such a failure of the tech, but so far, mine has been flawless...it recognizes it on the first try 95% of the time, and the other times it's usually the way I grabbed the phone or, like you said, moisture on my fingers for whatever reason (though holding a drink, for me anyways, has not interfered with the functionality). It is so much more convenient than a passcode entry, and I guess I kind of feel lucky that mine has been such a positive experience.

    That said, I posted this in another thread, and this is a "how to" when it comes to scanning setups. Assistance online is finding that many people who are having major issues with their scanner ARE in fact setting it up improperly, or better put, very streamlined (when it comes to angles of the finger print)...this link helped quite a few...

    How to Set Up Touch ID and Use Touch ID on the iPhone 5s [Video]

    ...will it fix your issue? Who knows. "Hopefully" I guess is the best one could add. A big problem with creating something that combines technology with the uniqueness ingrained in all of us is that you will, eventually, find people who do not mesh well with the tech for one reason or another. Not to make an excuse for Apple, if there is truly a problem, they definitely should fix it...but so far, I can only go on the experience me, my wife and people close to me have seen...and amongst ALL of us, even the ones that don't use the feature (like my wife), none of us have had anything but good success with the functionality and accuracy of the scanner.
    Any chance of a faulty phone then? I'm not one to bash new technology, but it is in fact new technology. Any chance of a crappy build?


    Sent from my iPhone using Tapatalk - now Free
    10-15-2013 09:40 PM
  8. SeanHRCC's Avatar
    Any chance of a faulty phone then? I'm not one to bash new technology, but it is in fact new technology. Any chance of a crappy build?


    Sent from my iPhone using Tapatalk - now Free
    Could be a crappy build...faulty hardware...or just a feature that doesn't play well with all people. If there was a clear answer out there, I think we'd have a solid fix already...unfortunately, as it seems, there are so many people using it without issue that finding the "problem" is more scatter shot than anything, and that presents a significant speed bump when trying to "fix" an issue.
    10-15-2013 09:43 PM
  9. km12345's Avatar
    No issues here. The few times that i got try again, it was because i tried to scan in with the wrong part of my thumb. Chances are you are doing the same if your finger are clean and dry.

    It's key when you are setting up your touch Id that you scan the part of your finger you would most likely touch it with. I did it while scanning and holding the phone with one hand.


    Sent from my GOLD 5s using Tapatalk HD
    10-15-2013 09:52 PM
  10. iEd's Avatar
    I posted here a few days after I got my 5s that when I used a generic charger and a legit lighting cable. Touch ID was screwed up took 4 or 5 attempts to work. Once off the charger or using a legit Apple charger or a legit 3rd party charger(ifrogz) touch ID was fine.

    I also had to rescan my prints a few times in the beginning. Another member here suggested doing severs profiles of one finger.

    I think I might have issues with other fingers because my finger tips are very calloused from play Bass Guitar since I was 13 years old. I have problems with regular screen touch because this.
    10-15-2013 10:27 PM
  11. Peligro911's Avatar
    It's you finger maybe you can just get a new one ? Haha jk ..
    I have had mine since launch setup my prints and haven't had a issue .. Lucky me I guess
    10-15-2013 10:51 PM
  12. Tech friend's Avatar
    I have had mine for 3 weeks. Everything worked great for the first two weeks. I had 4 fingers programmed. Slowly, they stopped working. I had to delete all scans, and re-scan all 4 last weekend. As of today, only the thumbs are still working, both index fingers will are not recognized anymore. I will have to re scan again..
    Several of my friends have the iPhone 5s.

    Those of them who don't protect their 5s with a case complain more often about having to rescan their prints than the other ones.

    Now they wonder whether maybe fine scratches on the home button could stop the sensor from recognizing the previous scans.
    10-15-2013 11:12 PM
  13. iEd's Avatar
    Several of my friends have the iPhone 5s.

    Those of them who don't protect their 5s with a case complain more often about having to rescan their prints than the other ones.

    Now they wonder whether maybe fine scratches on the home button could stop the sensor from recognizing the previous scans.
    Do there cases cover the home button? Your friends that use cases.
    10-15-2013 11:23 PM
  14. Tech friend's Avatar
    Do there cases cover the home button? Your friends that use cases.
    I don't know the details. We live in different countries. I'll have to ask them.

    But the consideration with regard to possibly scratches on the home button has been theirs (which protect their device).
    10-15-2013 11:53 PM
  15. iEd's Avatar
    Anything is possible with new technology.
    10-16-2013 12:04 AM
  16. sanibel's Avatar
    I have the same issues... I opted to quit using the fingerprint ID.
    Yes, I have had this issue. When I posted my comments the other day, I was surrounded by posters claiming that it had to be user error. Careful what you post. I can bet that many will assume it is your fault that the technology is not working.

    I have had mine for 3 weeks. Everything worked great for the first two weeks. I had 4 fingers programmed. Slowly, they stopped working. I had to delete all scans, and re-scan all 4 last weekend. As of today, only the thumbs are still working, both index fingers will are not recognized anymore. I will have to re scan again.. They take about 3-4 seconds to recognize my print.

    Yes, I wipe my fingers before use. I also wipe my front screen and home button a few times a day (I dont like smudges on the screen).

    The scanner will not recognize a wet or moist finger. Sweat, holding a cold drink, after washing hands and drying with air drier. None of these are a big deal

    Bottom line, When it was first announced, I looked at the finger print scanner as a convince. Thinking it would be more accurate and convenient. I do not think that was the intent. I think it is only there for added security, not for convenience and not meant to be faster than entering 4 digits.
    10-20-2013 11:14 AM
  17. Fausty82's Avatar
    I was having an issue where the TouchID would read the fingerprint on my right thumb, but repeatedly failed to read the print on my left thumb. Then I remembered that while gardening, I pricked my thumb with a thorn from a bush I was trimming... I actually consider that a security win... even the slightest variation in my registered thumb print fails to open the phone...

    The prick was so small that I dont even notice or feel it, but when I examine my thumb, its clearly visible... and the TouchID system in my iPhone caught it...
    10-20-2013 12:01 PM
  18. iEd's Avatar
    This might be a little over the top. But maybe folks need to develop a technique for consistent success with touch ID. It's possible some may have to touch a little more firmly than others. Just based on the individuals skin type. Don't we shed layers of skin constantly? Does this affect the success rate of touch ID? It could.

    I use my thumb and I try to be aware of how I touch it and what gives me the most success of unlocking the phone.

    I'm not saying that there could be some hardware issue with some phones. The potential for hardware failure is real.

    Not matter how much Apple tested the touch ID technology nothing compares to real world testing and when you early adopt any new technology you are a beta tester. That's one reason I go for S model iPhones. But the 5s is a update of the 5 and also a totally brand new phone phone with 64 bit,new OS and Touch ID.
    10-20-2013 12:43 PM
  19. nikkisharif's Avatar
    Has anyone had trouble with the scanner accepting your finger? It seems that whenever my hands are a little dirty or sweaty, the scanner doesnt accept the scan. Anyone else noticed this? It happens to me quite a bit.
    I haven't had any issues but this is going to be the case with any type of biometrics. The scanner at the hospital I use to work at was the same way. Just wipe your hands off and it should work fine.
    10-20-2013 12:49 PM
  20. EmceeGeek's Avatar
    I had a few mishaps but I can't complain.


    Sent from my iPhone 5S using Tapatalk
    10-20-2013 07:43 PM
  21. Eileen89's Avatar
    I had a few mishaps but I can't complain.
    Same here. I'd say for me it works about 95 to 98% of the time so it's all good.
    10-20-2013 08:07 PM
  22. anon(73368)'s Avatar
    It happens to mine about 60% of the time. I noticed that if the scanner button is not clean from previous prints it doesn't work. Just have to keep the button clean and it works. Kinda annoying. Jmo. Most of the time I just use the pass code.
    10-20-2013 08:15 PM
  23. warcraftWidow's Avatar
    I'd say mine works 95% of the time. I've only noticed it not working if my handy are really sweaty.
    10-20-2013 08:29 PM
  24. Trees's Avatar
    It happens to mine about 60% of the time. I noticed that if the scanner button is not clean from previous prints it doesn't work. Just have to keep the button clean and it works. Kinda annoying. Jmo. Most of the time I just use the pass code.
    This is becoming my norm as well. I end up invoking Siri if I don't get my thumb on there just right. Like others seems like the accuracy is slowly degrading. I've cleaned the button, but maybe not enough?
    10-20-2013 08:36 PM
  25. anon(73368)'s Avatar
    I've noticed the scanner button is very hard to keep clean. If I clean the button it works for the first few times after that the fingerprints pile up on the button and isn't as accurate. Sends me right to pass code after 3 tries.
    10-20-2013 08:42 PM
28 12

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