1. ame's Avatar
    Not to say that you've done this wrong up to this point ame, but a lot of people are having problems with their fingerprint scanner because of the way they set theirs up...in the case you might fall into that category, this might help. The finger print scanner works most effectively when you give it a multitude of approaches for the given finger you are setting up...and what a lot of "complaints" are turning up is that people are doing the initial "dead on" scan, and then just kind of continuing that same process (not turning or rolling the thumb on the scanner)...so essentially, the only way it unlocks is if they scan their thumb straight on.

    Mine works from about 10 different angles, just based on the way it was initially setup...and now, I have both thumbs and one index finger setup (since sometimes, when it's laying on a flat surface, the index finger works better than a thumb).

    Anyways, here's a kind of "how to" link, hopefully it helps...if not, hopefully an update helps you with your issue.

    How to Set Up Touch ID and Use Touch ID on the iPhone 5s [Video]
    I actually turned the phone around almost 360 to get all the angles on the fingers I put in, and my right thumb, which i mostly use, I actually registered as two fingers.
    10-15-2013 09:36 PM
  2. SeanHRCC's Avatar
    I actually turned the phone around almost 360 to get all the angles on the fingers I put in, and my right thumb, which i mostly use, I actually registered as two fingers.
    Not that it should make a difference, but have you tried deleting one of the right thumb profiles...perhaps the device is getting confused between the same finger and two different profiles?

    I know this seems I'm trying to make excuses for Apple, but I assure you, it's not that at all...all we can really do as consumers is try to assist as much as possible and offer our own experiences with it. I really hate that people are not finding success with the tech because it has really proven quite handy to me, and I don't think I would want a phone without it now that I'm used to using it so successfully.
    10-15-2013 09:41 PM
  3. GibMcFragger's Avatar
    wow that looks like my country client service! lol, but IMO, anyone exchanging their iPhone coz the level "issues" is wasting their time, Apple haven't say anything about that, If it's hardware issues it wont be fixed till they make a hardware revision, if its software actually even if its hardware, is easy to fix just adding the option to "calibrate it" and saving the setting, if your is -2 ,to anything it give you, rest 2...
    Apple never admits mistakes, with the exception of Maps. I exchanged mine because of the level issue, and my replacement is bang on (as well as my Touch ID being much faster on my replacement). So no, we are not "wasting our time".

    I paid full retail for this phone, it should work as advertised.
    10-16-2013 12:28 AM
  4. Jose Hidaka's Avatar
    Apple never admits mistakes, with the exception of Maps. I exchanged mine because of the level issue, and my replacement is bang on (as well as my Touch ID being much faster on my replacement). So no, we are not "wasting our time".

    I paid full retail for this phone, it should work as advertised.
    Sorry for you, but you have to be really unlucky, all the 5s I've seen/had on hand/use from my friends all the same, level 0 no(2-6), TouchID Depends on the ppl fingerprints, saying the TouchID is faster don't really makes sense unless you can prove it.

    I did pay full retail, and its working as advertised.... Now that you mention that... Apple didn't advertise it "calibrated" lol
    10-16-2013 07:47 AM
  5. ame's Avatar
    This one is all sorts of jacked. I am going to do a restore tonight, and if that doesn't fix this thing up I guess I'll be back over there tomorrow.
    10-16-2013 11:20 AM
  6. GibMcFragger's Avatar
    Sorry for you, but you have to be really unlucky, all the 5s I've seen/had on hand/use from my friends all the same, level 0 no(2-6), TouchID Depends on the ppl fingerprints, saying the TouchID is faster don't really makes sense unless you can prove it.

    I did pay full retail, and its working as advertised.... Now that you mention that... Apple didn't advertise it "calibrated" lol
    I can prove it as I have used two phones (prints on both learned the same way) and my replacement is twice as fast (and accurate) at reading my thumb. Of course they didn't advertise it as calibrated. They don't have to. It's a given being IT'S A LEVEL. Thats like a company putting out a ruler with inches randomly the incorrect size and saying "they didn't advertise it as being accurate".
    10-16-2013 11:59 AM
  7. ame's Avatar
    Yep, going back today. Gah. I need to stop buying things at launches. My last two have been epic fails. I wonder if they still have my other one. That worked way better all around than this.
    10-16-2013 02:49 PM
  8. SeanHRCC's Avatar
    I can prove it as I have used two phones (prints on both learned the same way) and my replacement is twice as fast (and accurate) at reading my thumb. Of course they didn't advertise it as calibrated. They don't have to. It's a given being IT'S A LEVEL. Thats like a company putting out a ruler with inches randomly the incorrect size and saying "they didn't advertise it as being accurate".
    The difference is, a ruler comes "calibrated" (for lack of better term) directly to the consumer...when you open the compass/level app on the iPhone, you yourself have to calibrate it the first time, so it's certainly not something that comes that way. You can actually force the iPhone into a recalibration mode using a common refrigerator magnet...and it's possible that the recalibration could help some of these devices that are off by so much. I forced mine just a second ago to recalibrate, and then tested it on my desk, and it was off by 2*...reset it again and recalibrated it and it's back to 0*, so you can cause a difference I guess in the way you move the phone during calibration.
    10-16-2013 03:09 PM
  9. mpham2's Avatar
    I tried mine this morning and it was off 8 degrees. Now tonight in the same place it is bang on. It did have me spin it for re calibration tonight though.
    10-16-2013 07:40 PM
  10. jmr1015's Avatar
    I tried mine this morning and it was off 8 degrees. Now tonight in the same place it is bang on. It did have me spin it for re calibration tonight though.
    After several recalibration sessions, my inaccuracy seems to have been slightly reduced. It is now off 1 degree flat on its back. (Down from 2) 1 degree in landscape. (no change) and fluctuates between 1 degree and 0/level when standing upright in portrait. (was solidly 1 degree off before)
    10-16-2013 07:46 PM
  11. ame's Avatar
    I have yet another new phone and they told me to come back in a few days if I have new issues. Something was SERIOUSLY borked with that other one. This one crashed out of Settings app twice and springboarded while I was still there...But compared to the one I gave back it was not as crazy. Yay for me, I get to relive my 4s experience.
    10-16-2013 10:02 PM
  12. jmr1015's Avatar
    I have yet another new phone and they told me to come back in a few days if I have new issues. Something was SERIOUSLY borked with that other one. This one crashed out of Settings app twice and springboarded while I was still there...But compared to the one I gave back it was not as crazy. Yay for me, I get to relive my 4s experience.
    Are you setting these up as new? Or restoring from backup?
    10-16-2013 10:04 PM
  13. GibMcFragger's Avatar
    The difference is, a ruler comes "calibrated" (for lack of better term) directly to the consumer...when you open the compass/level app on the iPhone, you yourself have to calibrate it the first time, so it's certainly not something that comes that way. You can actually force the iPhone into a recalibration mode using a common refrigerator magnet...and it's possible that the recalibration could help some of these devices that are off by so much. I forced mine just a second ago to recalibrate, and then tested it on my desk, and it was off by 2*...reset it again and recalibrated it and it's back to 0*, so you can cause a difference I guess in the way you move the phone during calibration.
    Fair point. Could it be interference when calibrating the compass (magnetic interference from the surroundings) that is causing/exacerbating the level issues?
    10-16-2013 10:46 PM
  14. jkel777's Avatar
    Here's the thing though, Apple will replace the iPhone at any time for pretty much ANY reason during the first year of ownership...so why not get one on launch day? You may run the chance of having some issues with features (my level is not even 1* off, maybe I'm lucky, maybe i'm more average than those having issues, who knows), but why not enjoy the phone from the get go, and then, if a problem like this arises and presents a scenario that you can't live with, take it back and enjoy the best customer support on the market!

    I get frustration, you want it to work properly out of the box...it's a fair expectation. But there's no way I wait for a new iPhone I want out of the fear that it might have a few bugs (that will almost unquestionably be fixed in a firmware update).
    THIS.

    This was my exact thinking when I bought the phone. If any issues ever arise, I can take it in within a year and get it exchanged on-the-spot, no problem. That's half the reason why I switched back to Apple/iOS.

    Also, I'm a little less paranoid about any issues, such as this one. I'm not frantically searching for small, nitpicky issues, because if I do ever notice one by chance, I can get it easily replaced at the Apple Store. Love the support!
    10-16-2013 11:03 PM
  15. ame's Avatar
    Are you setting these up as new? Or restoring from backup?
    I have never once restored from a backup, actually, unless AppleCare has me do it for an "experiment". I always set up as a new phone, ALWAYS.
    M.Rizk likes this.
    10-17-2013 12:37 PM
  16. jgraves1107's Avatar
    I do wonder if the software is the issue. I may do a reset and let it sit Sunday while it reloads everything. It may actually have a calibration they just plumb forgot to tell people about.


    Sent from my iPhone using Tapatalk - now Free
    10-17-2013 03:27 PM
  17. M.Rizk's Avatar
    I do wonder if the software is the issue. I may do a reset and let it sit Sunday while it reloads everything. It may actually have a calibration they just plumb forgot to tell people about.


    Sent from my iPhone using Tapatalk - now Free
    Just make sure you don't pass then 14 days frame so that you don't get a refurb.


    Sent from my iPad Mini using iMore Forums mobile app
    10-17-2013 03:30 PM
  18. GibMcFragger's Avatar
    It seems to be random as to which phones it affects. My original one was from launch day and it was 3 degrees out. My warranty replacement was also from the launch batch (I saw the date on the box, it was Sept 19th) and it's calibrated bang on.
    10-18-2013 12:59 AM
  19. jgraves1107's Avatar
    Yeah I got it on launch day, so I am past the 14 day window. I will post back in here when I do a clean install. Just one of those things that seem weird to be hardware when everything thing else rocks fine on this thing.


    Sent from my iPhone using Tapatalk - now Free
    10-18-2013 11:27 AM
  20. jgraves1107's Avatar
    Checked my wife's 5s and it is 1 degree off. She got her's on launch day too. That is pretty inconsistent for hardware. Most hardware issues come in batches and don't go in and out of tolerance that far off unless the chip is really that crappy.


    Sent from my iPad using Tapatalk - now Free
    10-18-2013 03:25 PM
  21. B1ue_B1aze's Avatar
    Mine always says it's -2 degrees on a flat surface. Doesn't seem to be causing issues with how I use my phone though. I'd like to see a fix still as others have said we've payed a lot of money and expect are devices to work as advertised.
    jmr1015 likes this.
    10-18-2013 07:25 PM
  22. M.Rizk's Avatar
    Just received my 5S now. The level is 2 degrees off (Showing -2) I am ok with that because the phone is perfect at everything else even the fingerprint reading speed


    Sent from my iPhone 5S using iMore Forums mobile app
    10-21-2013 07:06 AM
  23. JDabney's Avatar
    Copied from a similar thread: Went to the apple store several times this week in Albuquerque. I literally tried just about every iPhone 5s and a few 5c models they had on display to see if their sensors were off. Every single phone I tested was off. Tested flat, all were off anywhere from -2 to -5 degrees. Tested on the side(SIM card slot), all were off from -3 to -5 degrees. Tested standing right side up(charge port on the bottom), all were off from -1 to -3 degrees. Only one apple genius out of 3 that I talked to who actually owned the 5s himself was aware that it is an issue. And yes I did feel awkward going from table to table testing the sensor problem, but anything for science! Lol
    10-21-2013 11:24 AM
  24. SeanHRCC's Avatar
    Copied from a similar thread: Went to the apple store several times this week in Albuquerque. I literally tried just about every iPhone 5s and a few 5c models they had on display to see if their sensors were off. Every single phone I tested was off. Tested flat, all were off anywhere from -2 to -5 degrees. Tested on the side(SIM card slot), all were off from -3 to -5 degrees. Tested standing right side up(charge port on the bottom), all were off from -1 to -3 degrees. Only one apple genius out of 3 that I talked to who actually owned the 5s himself was aware that it is an issue. And yes I did feel awkward going from table to table testing the sensor problem, but anything for science! Lol
    It's a software issue with the calibration of the accelerometer. There is another thread that shows where a group of developers figured out a work around, which should be good news for people who are having issues with it, as it's something fixable with a calibration update (some people are even having luck recalibrating their phones as they are right now, with the existing calibration function).
    10-22-2013 02:39 PM
  25. oversteer325's Avatar
    I'm at work with no WiFi. Can anyone confirm if the 7.0.3 update fixes the calibration issue. It is listed in the change log for the update.
    10-22-2013 03:39 PM
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