1. Bekrah's Avatar
    I purchased my brand new iPhone 5s on launch day 9/20/13 and yesterday it rebooted twice by itself. It also rebooted once today. On one occasion last night the screen turned blue right before it self rebooted (similar to a windows PC BSOD). I'm wondering if it's a hardware or software issue. Has anyone else had this issue? I called Verizon today and they said that if they can't fix it then they will have to order me a new one as they presently have none in stock.
    Just wondering if I'm the only one (or one of few) who has experienced this issue.
    Self rebooting was always something that has plague the android OS, (I've gone through 3 android handsets and it's always been a issue) but not so with iOS so needless to say, this issue is surprising to me.
    09-24-2013 02:29 PM
  2. kch50428's Avatar
    It you can easily replicate how/when it reboots - it could be hardware - or software... to help ensure it's not software - you'd have to do a re-install of iOS7...
    09-24-2013 02:34 PM
  3. ame's Avatar
    Call Apple Support and see if they can walk you through it first, and if not, go to the Genius Bar. The carrier is worthless for this kind of stuff.
    John Yester likes this.
    09-24-2013 03:18 PM
  4. Bekrah's Avatar
    Thanks for the advice. I will try giving AppleCare a call. I'm not sure if I can reproduce the problem as it seems to just happen randomly.
    As far as the carriers are concerned, I'm sure they are in fact worthless in regards to troubleshooting or "fixing" a device.
    The only thing I expected to really get out of them was a new device.
    09-24-2013 03:24 PM
  5. ame's Avatar
    The carriers would likely charge you for the replacement anyway.

    Call Applecare. They'll probably send you a text and remote into the device to pull the diagnostics which should register any crashes/reboots. Then they can see what might be causing it. If they can't get to the root of it, they'll try to get an appointment set up for you at the Apple Store to replace it or get the iOS re-installed on the device.
    09-24-2013 03:36 PM
  6. Bekrah's Avatar
    The carriers would likely charge you for the replacement anyway.

    Call Applecare. They'll probably send you a text and remote into the device to pull the diagnostics which should register any crashes/reboots. Then they can see what might be causing it. If they can't get to the root of it, they'll try to get an appointment set up for you at the Apple Store to replace it or get the iOS re-installed on the device.
    Thanks for the advice. I will try giving AppleCare a call. I'm not sure if I can reproduce the problem as it seems to just happen randomly.
    As far as the carriers are concerned, I'm sure they are in fact worthless in regards to troubleshooting or "fixing" a device.
    The only thing I expected to really get out of them was a new device.
    When you say "charge for the replacement", you must be referring to the $35 restocking fee because there's no way I would pay full price for a replacement if defective hardware is in fact the culprit in my case.
    09-24-2013 03:40 PM
  7. kch50428's Avatar
    returns/exchanges for defective equipment are (or should be) exempt from restock fees.
    09-24-2013 03:47 PM
  8. ame's Avatar
    When you say "charge for the replacement", you must be referring to the $35 restocking fee because there's no way I would pay full price for a replacement if defective hardware is in fact the culprit in my case.
    Yes, I am talking about the restocking fee. While it should be waived, they generally find some way to nail you with it anyway.

    returns/exchanges for defective equipment are (or should be) exempt from restock fees.
    Should be, but usually aren't.
    09-24-2013 04:29 PM
  9. diggity's Avatar
    I also bought on launch day and has been flawless until today. Rebooted earlier today when I tapped a phone number in the contacts app. Actually I'm not really sure it completely rebooted. It showed the apple logo for a few seconds and came back again. I was still connected to the person I was trying to call, so I'm not really sure what happened. A little while later, I got the apple logo again while trying to pull up a picture in the photos app.
    09-25-2013 12:54 AM
  10. sj-performance's Avatar
    As per sprint store where I bought the 5S at launch they would charge me if I return or exchange the phone. I posted a thread here on how I discover this week my 5S is defective (screen is loose on top right corner). I went to sprint...couldn't exchange it as they didn't have inventory "of course" and if I returned it I would get hit with a $35 restocking fee. I'm just going to go across the street at the apple store Friday 9am (I have a Genius Bar appt) and get it replaced with a new one. No fees! Gotta love Apple.


    Sent from my iPhone using Tapatalk - now Free
    09-25-2013 06:17 AM
  11. jgraves1107's Avatar
    Is it a true reboot? Mine has done this twice. It still has the apps open in the background when it comes back up. It's like a video card driver on my pc in win8 that just blacks out then pops back in like a hiccup. The apple logo shows, but there should not be multitasking windows open in the background if it is rebooting. My 5 did this too, so I am going with ios 7 being buggy still. My ipad 3 does it too. My 2 kids have the 4 and it has done it to them as well.
    09-25-2013 06:59 AM
  12. Rocket_Girl's Avatar
    Maybe check the 5 forum and the IOS7 forum - perhaps IOS 7 and not the 5s...

    There is also another very similar 5s thread about rebooting- maybe a merge of these two could shed light?
    09-25-2013 07:05 AM
  13. warcraftWidow's Avatar
    As per sprint store where I bought the 5S at launch they would charge me if I return or exchange the phone. I posted a thread here on how I discover this week my 5S is defective (screen is loose on top right corner). I went to sprint...couldn't exchange it as they didn't have inventory "of course" and if I returned it I would get hit with a $35 restocking fee. I'm just going to go across the street at the apple store Friday 9am (I have a Genius Bar appt) and get it replaced with a new one. No fees! Gotta love Apple.


    Sent from my iPhone using Tapatalk - now Free
    Might want to give the Genius Bar a heads up so that they'll have a replacement available hopefully or maybe can hold one for you.
    09-25-2013 08:08 AM
  14. sj-performance's Avatar
    Might want to give the Genius Bar a heads up so that they'll have a replacement available hopefully or maybe can hold one for you.
    I already did. They flagged my appt. Most likely they will have inventory as they set aside new inventory for replacements on new iPhones. And if they don't have any they will order one and let me know once it arrives. Just glad I'm getting a new replacement.


    Sent from my iPhone using Tapatalk - now Free
    09-25-2013 08:20 AM
  15. sting7k's Avatar
    Restore it as new and see if it continues. If it does does then you should visit Apple for a replacement. They should have units for warranty service even if it is sold out.
    09-25-2013 08:24 AM
  16. sting7k's Avatar
    My iPhone 5 just rebooted. After typing in my passcode instead of going to the home screen it crashed and there was the Apple logo. May have been a springboard crash.
    09-25-2013 10:59 AM
  17. diggity's Avatar
    ^ I think that's what happened to mine yesterday. I have two springboard crashes listed in the diagnostic data section that corresponds to the times mine appeared to reboot yesterday.
    09-25-2013 11:03 AM
  18. RoccoI's Avatar
    Happening on my iphone 4 as well. Must be software.
    09-25-2013 11:07 AM
  19. ame's Avatar
    Do you both have just 7.0 or are you at 7.0.1? I am curious if it's related.
    09-25-2013 11:09 AM
  20. diggity's Avatar
    7.0.1 here.
    09-25-2013 11:21 AM
  21. RoccoI's Avatar
    7.0
    09-25-2013 01:41 PM
  22. Jimbos Jumbos's Avatar
    I also bought a new 5s on launch day. Maybe one reboot on Friday. one or two on Saturday. I started keeping track yesterday. It is not consistant with apps. It seems to happen with Apple apps, 3rd party apps. since yesterday, It hasnt happened with the same app twice.

    Since yesterday am, it has rebooted 7 times

    I am thinking it is a reboot. Because a few times, I had hidden some apps. After it reboots, the apps are back on the front screen. They stay hidden if I just turn it off.

    I dont think it is an ios issue. I updated to 7.0 for my wifes 4s and my daughters 4 and they have not had any resets
    09-25-2013 05:20 PM
  23. Peligro911's Avatar
    I purchased my brand new iPhone 5s on launch day 9/20/13 and yesterday it rebooted twice by itself. It also rebooted once today. On one occasion last night the screen turned blue right before it self rebooted (similar to a windows PC BSOD). I'm wondering if it's a hardware or software issue. Has anyone else had this issue? I called Verizon today and they said that if they can't fix it then they will have to order me a new one as they presently have none in stock.
    Just wondering if I'm the only one (or one of few) who has experienced this issue.
    Self rebooting was always something that has plague the android OS, (I've gone through 3 android handsets and it's always been a issue) but not so with iOS so needless to say, this issue is surprising to me.
    I got mine on launch day also I attached a doc to a email using pages app and hit send then blue screen of death lol and phone rebooted
    But the email still sent lol
    Seems like software but if it continues to happen I'll take it in .. At least I have a year lol I'm not worried about it yet because it only happened once so far
    09-25-2013 05:30 PM
  24. Bekrah's Avatar
    I assumed just because I saw the apple logo on the screen that the device was 'fully' rebooting.
    The logo did in fact appear and disappear rather quickly. I just thought it was rebooting very fast or something. Glad I'm not the only one with the issue. It sounds like a software problem and hopefully Apple addresses it rather quickly.
    I'm not sure what they will be able to do over the phone. The nearest Apple store to me is about an hour away unfortunately.
    09-26-2013 03:24 AM
  25. Bekrah's Avatar
    I also bought a new 5s on launch day. Maybe one reboot on Friday. one or two on Saturday. I started keeping track yesterday. It is not consistant with apps. It seems to happen with Apple apps, 3rd party apps. since yesterday, It hasnt happened with the same app twice.

    Since yesterday am, it has rebooted 7 times

    I am thinking it is a reboot. Because a few times, I had hidden some apps. After it reboots, the apps are back on the front screen. They stay hidden if I just turn it off.

    I dont think it is an ios issue. I updated to 7.0 for my wifes 4s and my daughters 4 and they have not had any resets
    I'm not convinced that it's not a iOS 7 issue. My wife also has a 4s and my daughter has a 4. My daughter told me today that her phone keeps rebooting and when unasked she said that it has happened 3 times already. My wife then spoke up and admitted that her 4s has rebooted twice since the iOS 7 update. I'm looking at 4 reboots so far on my 5s, (one of them was a blue screen reboot).


    Sent from my iPad using Tapatalk 2
    09-26-2013 08:21 PM
31 12

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