1. sj-performance's Avatar
    I bought my sprint iPhone 5S 16gb "space grey" Friday at 8:10 AM @ sprint store. This phone is awesome. Sold the 5 to get this. Today as I was cleaning my phone I noticed under the lock button...top right corner the screen is popping out. Upon pressing the corner you can clearly notice screen is loose. Phone hasn't been dropped nor shows any signs of damages. I have already scheduled an appt at the Genius Bar this upcoming Friday at 9am. My question is will I receive a refurbished 5S or new??? Honestly I want a new one as I suppose it's too soon for apple to have refurbished ones. What you think? Thank you.


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    09-23-2013 09:50 PM
  2. xlipstickandbruisesx's Avatar
    I highly doubt they will have any refurbs but if it is that important to you (I wouldn't want a refurb on something I just purchased) take it back to Sprint and make them exchange it for you with a new one.
    09-23-2013 09:53 PM
  3. sj-performance's Avatar
    I highly doubt they will have any refurbs but if it is that important to you (I wouldn't want a refurb on something I just purchased) take it back to Sprint and make them exchange it for you with a new one.
    Exactly I want a new one. Doubt it sprint will replace it as you know they rather use it for an upgrade or new activation. Before I hit up the sprint store I'll go to apple store first. They are literally within walking distance of each...across the street.


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    09-23-2013 09:56 PM
  4. Rocket_Girl's Avatar
    I bought my sprint iPhone 5S 16gb "space grey" Friday at 8:10 AM @ sprint store. This phone is awesome. Sold the 5 to get this. Today as I was cleaning my phone I noticed under the lock button...top right corner the screen is popping out. Upon pressing the corner you can clearly notice screen is loose. Phone hasn't been dropped nor shows any signs of damages. I have already scheduled an appt at the Genius Bar this upcoming Friday at 9am. My question is will I receive a refurbished 5S or new??? Honestly I want a new one as I suppose it's too soon for apple to have refurbished ones. What you think? Thank you.

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    Too soon for refurbs. I doubt they refurb them in stores - so if you think about them being shipped to a contractor for refurb, then the " too soo" makes sense.

    With launch of the 5, they had brand new phones packaged for service replacement (not in the retail box) but they were brand new, just boxed differently. Genius confirmed way too soon for refurb.
    09-23-2013 10:00 PM
  5. ame's Avatar
    There's no way they'll have a refurb by now.
    09-23-2013 10:04 PM
  6. sj-performance's Avatar
    Ok I figured it was too soon for refurbished which is good. So I can easily expect a new one...I don't mind if it isn't in the new retail box. I just want to make sure it is new.


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    09-23-2013 10:07 PM
  7. TheRewardisCheese's Avatar
    Apple stores have typically always earmarked a portion of their shipments of new iphones for replacements., so even when supplies are plentiful as they should be within the next 2 months or so, you should still receive a new phone as a replacement. I have never received refurbs on any iphone I had the Apple store replace.

    YMMV of course, but this has always been my experience.
    09-23-2013 10:16 PM
  8. bxnextel86's Avatar
    Why not just go to a sprint store and exchange. Why waste a upgrade. If they don't want to exchange it then return it and go to a apple store and upgrade from them. Why Settle for less. When u have a right to exchange Defective items.


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    09-23-2013 10:19 PM
  9. rdiddy_25's Avatar
    This is the #1 reason I always wait a month or two before getting a new iPhone. The first few batches are pushed out so fast, there's bound to be a lot of issues such as these out there. Replacement will be new, yours will be turned into a refurb replacement for someone after its fixed.
    09-23-2013 10:19 PM
  10. bxnextel86's Avatar
    And also apple may not even have replacement iphone 5s yet. They will just take note and tell u to come back like in two weeks.


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    09-23-2013 10:20 PM
  11. sj-performance's Avatar
    Why not just go to a sprint store and exchange. Why waste a upgrade. If they don't want to exchange it then return it and go to a apple store and upgrade from them. Why Settle for less. When u have a right to exchange Defective items.


    Sent from my iPhone using iMore Forums mobile app
    How would I be wasting an upgrade? Regardless I used an upgrade to get the phone. Regardless if I got it from apple or sprint. I plan to go to apple first. People there have better customer service and actually know what they are doing. I stay away from sprint store at all cause.


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    09-23-2013 10:25 PM
  12. bxnextel86's Avatar
    Do u think they r going to have replacement now. So early. Last year it took me a month to get my replace bc I pass the 14 days. And no one know for sure if the replacement are even brand new.


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    09-23-2013 10:35 PM
  13. rdiddy_25's Avatar
    And also apple may not even have replacement iphone 5s yet. They will just take note and tell u to come back like in two weeks.


    Sent from my iPhone using iMore Forums mobile app

    They will replace it on the spot
    09-23-2013 10:35 PM
  14. pr1nce's Avatar
    Your replacement will be a new device. It's too soon for refurbs. Good luck!
    09-23-2013 10:37 PM
  15. bxnextel86's Avatar
    I know they will. But sometime they don't even have yet. Last when the 5 came out. I had to get my replace and they didn't even have yet in stock.


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    09-23-2013 10:37 PM
  16. bxnextel86's Avatar
    Your replacement will be a new device. It's too soon for refurbs. Good luck!
    Do u work for apple. Do u have Proof.


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    09-23-2013 10:38 PM
  17. evorc's Avatar
    Lol too soon for refurbs. Apple normally stock new replacements it just won't be original box but the white box. Don't worry too much.


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    09-23-2013 10:40 PM
  18. sj-performance's Avatar
    Lol too soon for refurbs. Apple normally stock new replacements it just won't be original box but the white box. Don't worry too much.


    Sent from my iPhone using Tapatalk - now Free
    Yeah I know. Not worried. Just want to avoid sprint at all cause cuz most likely they will tell me to go to apple store across the street or they won't have inventory. The only hassle is taking the time to get the phone swapped regardless I know I'm in good hands with apple. This is my 4th iPhone. Every time I've had any issues I always go to this same apple store with great results. I'm scheduled for this upcoming Friday at 9:10 am. Keep you posted.


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    09-23-2013 10:53 PM
  19. anon4757448's Avatar
    I bought my sprint iPhone 5S 16gb "space grey" Friday at 8:10 AM @ sprint store. This phone is awesome. Sold the 5 to get this. Today as I was cleaning my phone I noticed under the lock button...top right corner the screen is popping out. Upon pressing the corner you can clearly notice screen is loose. Phone hasn't been dropped nor shows any signs of damages. I have already scheduled an appt at the Genius Bar this upcoming Friday at 9am. My question is will I receive a refurbished 5S or new??? Honestly I want a new one as I suppose it's too soon for apple to have refurbished ones. What you think? Thank you.


    Sent from my iPhone using Tapatalk - now Free
    Back when I got my 4S I had some network issues with it. It seemed Sprint didn't know what to do with it so I took it to Apple. He checked it out and couldn't determine the problem so he gave me a brand new phone. He told me they don't give refurbs but I don't know how true it was. The phone he gave me came out the box and plastic.

    If I'm not mistaking a phone returned to Sprint within 30 days is replaced with a new unit. At least that was the case when I had Android and Blackberry.

    Hope this helps...
    09-23-2013 11:05 PM
  20. sj-performance's Avatar
    Back when I got my 4S I had some network issues with it. It seemed Sprint didn't know what to do with it so I took it to Apple. He checked it out and couldn't determine the problem so he gave me a brand new phone. He told me they don't give refurbs but I don't know how true it was. The phone he gave me came out the box and plastic.

    If I'm not mistaking a phone returned to Sprint within 30 days is replaced with a new unit. At least that was the case when I had Android and Blackberry.

    Hope this helps...
    It's 14 days now not 30. I'm gonna try apple first. If they have inventory I believe I will get a new phone regardless if it's in a retail box or not.


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    09-23-2013 11:13 PM
  21. evorc's Avatar
    Yeah I know. Not worried. Just want to avoid sprint at all cause cuz most likely they will tell me to go to apple store across the street or they won't have inventory. The only hassle is taking the time to get the phone swapped regardless I know I'm in good hands with apple. This is my 4th iPhone. Every time I've had any issues I always go to this same apple store with great results. I'm scheduled for this upcoming Friday at 9:10 am. Keep you posted.


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    Yeah I agree you will waste more time dealing with carriers.


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    09-23-2013 11:31 PM
  22. bxnextel86's Avatar
    Yeah I agree you will waste more time dealing with carriers.


    Sent from my iPhone using Tapatalk - now Free
    U know how stupid you sound. So let me see. We are in November and iphone 5s Hype is over. U walk in to your Carrier and let say you buy the 64gb at 399 with upgrade fee. Two day later your phone is Defected. So you would go to the apple store to get exchange for A Refurbish iphone. (Bc the housing is new. But that it.) then to go back and get exchange it and that is Your right. So you 399 and upgrade for a Refurbish model.

    I was in the Genius Bar and some guy bought a iphone to get it replace and the guy said he just got it last night. And Genius Employee had a Confuse face and said why not just exchange at the store.


    Sent from my iPhone using iMore Forums mobile app
    09-24-2013 12:09 AM
  23. jkel777's Avatar
    Don't you get a year to get a replacement for a defective device due to Apple's one-year warranty?
    09-24-2013 12:26 AM
  24. TheRewardisCheese's Avatar
    Don't you get a year to get a replacement for a defective device due to Apple's one-year warranty?
    Yes, but its a limited warranty. As long as its not jailbroken, water damaged or damaged by the user in which the phone has physical damage like from being dropped, they should replace it no problem.
    09-24-2013 01:32 AM
  25. jkel777's Avatar
    Yes, but its a limited warranty. As long as its not jailbroken, water damaged or damaged by the user in which the phone has physical damage like from being dropped, they should replace it no problem.
    Yeah, that's what I meant. Thanks!
    09-24-2013 01:37 AM
42 12

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