1. ebedoun's Avatar
    Need to take my new 5S in already for a constant dark spot on every single photo.

    Read about this issue happening with dust under the glass with the iPhone 5. Haven't seen anyone with this issue with the 5S yet.


    09-23-2013 10:41 AM
  2. Just_Me_D's Avatar
    If you're certain it is under the glass, take it to a nearby Apple Store and have it replaced. That is what I'd do.
    09-23-2013 10:46 AM
  3. John Yester's Avatar
    Yup go to Apple and they will switch it out... I would not try to do anything on the outside of the lens until they look at it... make sure you keep they sample picture, as it might move around..
    09-23-2013 10:49 AM
  4. SeanHRCC's Avatar
    That's definitely a symptom of dust (or another foreign object) under/on the lens...if you have an Apple store near you, bring it in, chances are if you got one of the more popular models they won't have a replacement for you, but I've read that they CAN clean the lens for you (this was happening last year with the iPhone 5 too, but is not a very common thing really).
    09-23-2013 10:51 AM
  5. ebedoun's Avatar
    Yup, already made an appointment.

    It's definitely not on the outside of the glass. Cleaned off with a microfiber and I used my magnification goggles to look at the lens. I can't see anything on or under the glass.

    Was posting so people would be aware that this problem exists on the 5S. Everyone take a photo of a white wall. I didn't even notice until I was taking photos of watches to sell on my light grey desk.
    John Yester likes this.
    09-23-2013 10:54 AM
  6. ebedoun's Avatar
    Thankfully My choice was a Space Grey 64GB on at&t. They told me that if they don't have a replacement, they will order one and call me when it arrives. I'm fine with that. I'm lucky, I have 2 apple stores each about 25 minutes from my house.

    That's definitely a symptom of dust (or another foreign object) under/on the lens...if you have an Apple store near you, bring it in, chances are if you got one of the more popular models they won't have a replacement for you, but I've read that they CAN clean the lens for you (this was happening last year with the iPhone 5 too, but is not a very common thing really).
    09-23-2013 10:58 AM
  7. Fausty82's Avatar
    If you're certain it is under the glass, take it to a nearby Apple Store and have it replaced. That is what I'd do.
    I had to do that a couple of times with my iPhone 5... so far my 5S is perfect... but yes, a visit to the Genius Store is definitely in order.
    09-23-2013 11:07 AM
  8. nokia4life's Avatar
    i say definitely take that in, i had this problem with my nokia phone once and had att replace it as that same dark spot kept showing up. Man i cant wait until wednesday for my iPhone to arrive, on a softer note the dude at the att store asked if had ghost since i kept getting black spots so i guess i will ask you as well take care.
    M.Rizk likes this.
    09-23-2013 02:55 PM
  9. ebedoun's Avatar
    Problem solved. Finally had time to get into the apple store today.

    At first they were talking about servicing it. When I mentioned the device was less than a week old, they swapped it out with a brand new one in a retail box.

    Thank you Apple for the amazing customer service as always.
    Fausty82 likes this.
    09-25-2013 07:56 PM

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