1. bxnextel86's Avatar
    Okay on the sprint website I think there a glitch. Where it say I can upgrade my line but when I go it full prices. Like I know I cannot upgrade but it say I can. Can I call sprint tomorrow and have them honor there mistake. Bc if I go to best buy and they still have a sale tag for a item from last week and you see it they have to honor there mistake.


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    09-20-2013 03:15 AM
  2. bxnextel86's Avatar
    So what u guys think.

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    Attached Thumbnails Will Sprint honor their mistake?-imageuploadedbyimore-forums1379661496.867110.jpg  
    09-20-2013 03:18 AM
  3. Fausty82's Avatar

    [images containing personal info deleted]

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    Dude, you seriously should edit out your personal info...
    09-20-2013 03:20 AM
  4. bxnextel86's Avatar
    How


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    09-20-2013 03:22 AM
  5. Fausty82's Avatar
    How


    Sent from my iPhone using iMore Forums mobile app
    Edit message, manage attachments. delete ’em. Since you’re on a mobile app, I reported the post to a mod to have them do it... there’s some crazy folk out there... with the info you posted, you’re asking for bad stuff to happen...
    09-20-2013 03:31 AM
  6. bxnextel86's Avatar
    Edit message, manage attachments. delete em. Since youre on a mobile app, I reported the post to a mod to have them do it... theres some crazy folk out there... with the info you posted, youre asking for bad stuff to happen...
    Thanks but can u answer my question. But the mistake sprint did. And thank u.


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    09-20-2013 03:36 AM
  7. bxnextel86's Avatar
    Thanks. It say I can upgrade. Then when I go to upgrade it show full price. But I will email the FCC.


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    09-20-2013 03:40 AM
  8. Eileen89's Avatar
    Dude, you seriously should edit out your personal info...
    How


    Sent from my iPhone using iMore Forums mobile app
    Edit message, manage attachments. delete ’em. Since you’re on a mobile app, I reported the post to a mod to have them do it... there’s some crazy folk out there... with the info you posted, you’re asking for bad stuff to happen...
    I deleted the post above that contained all personal info.
    Fausty82 and bxnextel86 like this.
    09-20-2013 04:02 AM
  9. SeanHRCC's Avatar
    If you are not eligible for a discounted upgrade...you will not get a discounted upgrade, regardless of what the website or app shows. There is no contract entered by either you OR Sprint in regards to getting pricing quotes. The only "case" you would have against them is if they processed your order for $199 but instead charged you for the full retail without notifying you, which they would never do because the phone would never leave the warehouse and they'd stop the order process as soon as the computer recognized you weren't qualified for the discounted price. And even then, the FCC would have nothing to do with it, you'd have to contact the BBB and you'd have to take Sprint to court...I think you can guess how dumb that would be on your part, lol.

    Bottom line, you're either qualified or you're not...
    09-20-2013 08:06 AM
  10. GingerSnapsBack's Avatar
    ^ What Sean said.

    Sprint did the same thing to me right before I dumped them for Verizon. They sent me a flyer in the mail telling me I was eligible for a discount and an upgrade but when I went in to a physical store they told me no. It was a computer glitch.
    09-20-2013 09:02 AM
  11. tlo07's Avatar
    The way I read it they are saying the price of the phone is $199 with a 2 year contract. They are not saying you are eligible. Then when you try to buy it (using you account info) you are shown YOUR price, as you are not eligible for the full upgrade price. That's just the impression I get from the one screenshot I see.

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    ame and kch50428 like this.
    09-20-2013 09:14 AM
  12. ame's Avatar
    The way I read it they are saying the price of the phone is $199 with a 2 year contract. They are not saying you are eligible. Then when you try to buy it (using you account info) you are shown YOUR price, as you are not eligible for the full upgrade price. That's just the impression I get from the one screenshot I see.

    Sent from my iPad using Tapatalk HD
    This is what I was about to post.
    09-20-2013 09:33 AM
  13. SeanHRCC's Avatar
    The way I read it they are saying the price of the phone is $199 with a 2 year contract. They are not saying you are eligible. Then when you try to buy it (using you account info) you are shown YOUR price, as you are not eligible for the full upgrade price. That's just the impression I get from the one screenshot I see.

    Sent from my iPad using Tapatalk HD
    This is exactly what is happening. Just looking at the picture, you were in the very first piece of the process of ordering, which was showing you the device you picked from the list...at no point was that showing you what your upgrade eligibility was, it was just showing you what the cost was for a 2 year contracted discount.
    09-20-2013 09:50 AM
  14. IIJBII's Avatar
    This is exactly what is happening. Just looking at the picture, you were in the very first piece of the process of ordering, which was showing you the device you picked from the list...at no point was that showing you what your upgrade eligibility was, it was just showing you what the cost was for a 2 year contracted discount.
    Agree 100%. This is how all the pricing is done online with all carriers (Apple included).


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    09-20-2013 11:34 AM
  15. Alli's Avatar
    I believe the real "glitch" is that it was showing the 32GB model for $199 instead of $299. And that, they would have to honor.
    09-20-2013 11:46 AM
  16. Grabber5.0's Avatar
    I saw that too, but when you clicked it and looked at the details, it noted that the price was including the $100 discount for porting in your number to a new line.
    09-20-2013 11:51 AM
  17. SeanHRCC's Avatar
    I believe the real "glitch" is that it was showing the 32GB model for $199 instead of $299. And that, they would have to honor.
    This will clarify the pricing point on Sprint's end...they are offering $100 off to brand new customers.

    Sprint Offering $100 Off iPhone 5s and iPhone 5c for New Customers - Mac Rumors

    ...the 5c is also listed at $0 for new customers. It's really a matter of qualifying or not qualifying...a person who is not a new customer (or a new "line") does not qualify for the pricing point.

    Not to derail the train here, but this is a very good indication that Sprint is not doing well at all in the market, and are desperate for sales to broaden their network. The iPhone is a sure bet sell at full price right now, to offer 50% discount on it on release weekend is basically begging people to come switch to Sprint because they know their service, for the most part, is so bad that it won't sell itself.
    09-20-2013 12:05 PM
  18. Grabber5.0's Avatar
    Sprint has been offering $100 off for port-ins for quite a while. It shows on all the phones I checked.
    09-20-2013 12:38 PM
  19. bxnextel86's Avatar
    Sprint has been offering $100 off for port-ins for quite a while. It shows on all the phones I checked.
    I mean this
    Will Sprint honor their mistake?-imageuploadedbyimore-forums1379708612.074942.jpgWill Sprint honor their mistake?-imageuploadedbyimore-forums1379708627.054228.jpg


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    09-20-2013 04:23 PM
  20. Grabber5.0's Avatar
    Those are all future dates..are they incorrect? It says you can get a discount on or after those dates, regardless of the number of days being wrong.
    09-20-2013 04:28 PM
  21. bxnextel86's Avatar
    Those are all future dates..are they incorrect? It says you can get a discount on or after those dates, regardless of the number of days being wrong.
    Last week it was not like this. It had the right date. I am going to give sprint a call. When I was at the apple store a sprint guy told me to give sprint a call bc it look like a bait and switch and they should give me the discount


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    09-20-2013 04:39 PM
  22. Grabber5.0's Avatar
    It's called a bug
    09-20-2013 04:40 PM
  23. bxnextel86's Avatar
    It's called a bug
    I know it a bug. But when I told that to the guy at the apple store he said it doesn't matter that sprint should honor there mistake.


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    09-20-2013 04:43 PM
  24. tater0388's Avatar
    I know it a bug. But when I told that to the guy at the apple store he said it doesn't matter that sprint should honor there mistake.


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    You will not get that price if you don't have an upgrade you can cry and beg all you want they won't do it. Get over it and move on.
    09-20-2013 04:45 PM
  25. SeanHRCC's Avatar
    I know it a bug. But when I told that to the guy at the apple store he said it doesn't matter that sprint should honor there mistake.


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    Good luck with that, lol. You know yourself that you were not qualified for the upgrade...so you're trying to find a loop hole, and it's not going to work out in your favor.
    09-20-2013 04:46 PM
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