1. Celandine's Avatar
    Sorry to hear so many had troubles with Best Buy. I know when I ordered at 2am on launch day, I had to go through the order process twice because the first location I chose for pick-up suddenly ran out of stock before I could finish and pay. Simply took a deep breath to calm myself and went through it all again and picked a different one nearby. Received my confirmation email within five minutes and by 9am they had sent my pick-up email. Walked in yesterday afternoon and walked out within the hour with a new 16gb 5s. Even sold my GS2 back to Best Buy and got $75 for it which was credited to my carrier account.
    09-22-2013 09:20 AM
  2. Craig's Avatar
    Ordered on Thursday Night at 11:15 PM (see my 1st post in this thread) and then went to bed. Woke up and no pick up email. 8am, 9am, 10am, etc.. no pick up email, 11am, nothing, called, they are out of phones. Sold them all to those waiting in line. They said they will get more this coming week. They took $$$ without giving them to those who paid. I have seen the answers above to what happened or may have happened, but not all stores did that, some did.

    Sorry to hear so many had troubles with Best Buy. I know when I ordered at 2am on launch day, I had to go through the order process twice because the first location I chose for pick-up suddenly ran out of stock before I could finish and pay. Simply took a deep breath to calm myself and went through it all again and picked a different one nearby. Received my confirmation email within five minutes and by 9am they had sent my pick-up email. Walked in yesterday afternoon and walked out within the hour with a new 16gb 5s. Even sold my GS2 back to Best Buy and got $75 for it which was credited to my carrier account.
    09-22-2013 09:35 AM
  3. Celandine's Avatar
    I can understand why you're frustrated and upset. I know I would be as the amount of funds for some does not come in abundance. I, for one, am in that boat and buying anthing has to be a well thought out plan of attack. Here's hoping everyone who ordered and payed but were denied will get some kind of compensation from the company, either with a gift card, first on the waiting list for new stock, or a quick refund on their card.
    nikkisharif likes this.
    09-22-2013 09:56 AM
  4. Craig's Avatar
    Refund is issued 3-5 business days.
    09-22-2013 10:04 AM
  5. Craig's Avatar
    Just got a call from BestBuy they are sending me a $50 gift card for my trouble and not having my phone after the order. Said I will have it in 3-4 days.
    Fausty82, iRy757 and nikkisharif like this.
    09-23-2013 03:34 PM
  6. Fausty82's Avatar
    Just got a call from BestBuy they are sending me a $50 gift card for my trouble and not having my phone after the order. Said I will have it in 3-4 days.
    Nice. At least they are trying. Way too little, way too late... but it still beats a poke in the eye with a sharp stick.
    09-23-2013 04:34 PM
  7. Fausty82's Avatar
    Refund is issued 3-5 business days.
    That sucks...
    09-23-2013 04:35 PM
  8. bullonparade85#IM's Avatar
    That's terrible, glad to hear they gave you some compensation. I ordered a 16gb gold 5s today, said it would take 1-2 months!! really hope it doesnt take that long.
    09-24-2013 12:14 AM
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