1. Fausty82's Avatar
    That is why I hoped buying it last night would lock it in place. Would be sad to know they take the order with a pick up of today with no intent of allowing it to happen.
    On my way to pick up my phone Best Buy. Got my email!
    09-20-2013 12:27 PM
  2. Eileen89's Avatar
    Got home from Best Buy about an hour ago with my AT&T 64GB Space Gray 5S. This thing is absolutely beautiful. I love the color.




    Sent from my iPhone 5S using Tapatalk Pro.
    09-20-2013 01:05 PM
  3. Craig's Avatar
    BestBuy here sold out all the phones and will NOT be filling the orders that were pre-paid last night for pick up today. I have talked to a supervisor and BestBuy seems it was better to fill the orders of those in line than those who already paid. Seems it doubles the sales volume as they are getting money for products they do not have.
    09-20-2013 01:45 PM
  4. Fausty82's Avatar
    BestBuy here sold out all the phones and will NOT be filling the orders that were pre-paid last night for pick up today. I have talked to a supervisor and BestBuy seems it was better to fill the orders of those in line than those who already paid. Seems it doubles the sales volume as they are getting money for products they do not have.
    That blows chunks... Sorry to hear that...
    09-20-2013 02:12 PM
  5. Eileen89's Avatar
    BestBuy here sold out all the phones and will NOT be filling the orders that were pre-paid last night for pick up today. I have talked to a supervisor and BestBuy seems it was better to fill the orders of those in line than those who already paid. Seems it doubles the sales volume as they are getting money for products they do not have.
    Definitely complain to the manager of that Best Buy as that should not have happened. The BB that I went to had my order slip around the 5S box. All those who were in line with me that didn't preorder last night were told they were not going to get the 5S today as they were sold out of every model by 10am.


    Sent from my iPhone 5S using iMore Forums mobile app
    09-20-2013 02:41 PM
  6. Fausty82's Avatar
    Definitely complain to the manager of that Best Buy as that should not have happened. The BB that I went to had my order slip around the 5S box. All those who were in line with me that didn't preorder last night were told they were not going to get the 5S today as they were sold out of every model by 10am.

    Sent from my iPhone 5S using iMore Forums mobile app
    I agree with Rose... I’d raise an awful scene...

    There are about 20 Best Buy stores in the area... only 3 or 4 had inventory for pickup today, and I picked the one closest to my home ... so I got there about 9am... no one in line anywhere... by the time I got done, there was a good line, but they were selling lots of space gray phones. They had a few silver/white, but said that they did not get any gold. Like Rose, they had my phone in a locked cabinet with my order sheet wrapped around the box. No muss, no fuss.

    People were walking up and getting phones without pre-order... I was there over an hour because even though I check the "keep my existing plan" box, the BB system said that I could not keep my unlimited data. They were making me choose between 300mb, 3gb or 5gb. The young guy helping me called AT&T, and worked through it (I think/hope). When people first started showing up, it was somewhat disorganized, but within a few minutes they had everything under control. Lots of sales staff... except the the data thing, a very pleasant experience.
    Last edited by Fausty82; 09-20-2013 at 04:15 PM.
    guinnkevinr likes this.
    09-20-2013 02:57 PM
  7. Craig's Avatar
    It really bothers me that the local AT&T store had phones this morning I could have picked up, but I figured I was being safe by ordering with BestBuy as certainly they would NOT have sold something that I already paid for in full. WRONG. It's a 40+ Min Drive and they won't let me talk to the manager on the phone. Only a supervisor on the 877 number.
    09-20-2013 03:03 PM
  8. SeanHRCC's Avatar
    BestBuy here sold out all the phones and will NOT be filling the orders that were pre-paid last night for pick up today. I have talked to a supervisor and BestBuy seems it was better to fill the orders of those in line than those who already paid. Seems it doubles the sales volume as they are getting money for products they do not have.
    I hope that isn't the case at all of them...I won't necessarily be heart broken that I can't get one today because I'll just go get one this weekend or early next week...but that would really reflect poorly on Best Buy's procedures in these kinds of scenarios. I know if i go to pick up mine and it's gone, the manager will get an ear full and I'll just stick to my tried and true order and ship it to me routine. I tried Best Buy this time on a suggestion from a friend, so I hope that kind of thing is just spotty, and not wide spread.
    09-20-2013 04:07 PM
  9. Craig's Avatar
    Seems others (per BestBuy) are told that they will be canceling unfulfilled online orders today and people should get a refund in 4-5 business days. They can come to the stores on Monday and sign up to be on a wait list and called when new phones come in... Seems I may just wait for iPhone 6.
    09-20-2013 04:49 PM
  10. Craig's Avatar
    Update from BestBuy so I am canceling my order:

    The excitement for the release of the iPhone 5s and 5c was definitely huge this morning; it was all over the news as I was driving in. I can understand your disappointment that your order was not fulfilled.

    Due to the demand for the iPhone 5s and iPhone 5c, we are currently only able to fulfill preorders in most of our stores. Unfortunately, placing an order on BestBuy.com is not a guarantee that the order will be fulfilled. The first email you get is simply a confirmation email that we have received your order. You can review the Conditions of Use for BestBuy.com here for more information on our order process.

    At this time, the best option that I can present to you would be to sign up for our waiting list for when more phones become available.

    I apologize for any inconvenience that this has caused you.

    Sincerely,

    Bill
    Social Connections and Innovations
    Community Connector
    09-20-2013 06:28 PM
  11. Fausty82's Avatar
    Update from BestBuy so I am canceling my order:

    The excitement for the release of the iPhone 5s and 5c was definitely huge this morning; it was all over the news as I was driving in. I can understand your disappointment that your order was not fulfilled.

    Due to the demand for the iPhone 5s and iPhone 5c, we are currently only able to fulfill preorders in most of our stores. Unfortunately, placing an order on BestBuy.com is not a guarantee that the order will be fulfilled. The first email you get is simply a confirmation email that we have received your order. You can review the Conditions of Use for BestBuy.com here for more information on our order process.

    At this time, the best option that I can present to you would be to sign up for our waiting list for when more phones become available.

    I apologize for any inconvenience that this has caused you.

    Sincerely,

    Bill
    Social Connections and Innovations
    Community Connector
    Wow... speaking of blowing chunks... this is just wrong... sorry to hear it.
    Craig likes this.
    09-20-2013 06:36 PM
  12. Eileen89's Avatar
    I can understand having to wait for the 2nd email that states your order is ready for pick up. However, for BB to just give those ones away before the customers who ordered the 5S could get to the store and pick it up is just flat out wrong. The whole reason for waiting for the second email was for BB to check on their supply. If the store wasn't able to fulfill those preorders from their online site, customers should not have received the email telling them their order was ready for in-store pick up.


    Sent from my iPhone 5S using Tapatalk Pro..
    Craig likes this.
    09-20-2013 08:35 PM
  13. guinnkevinr's Avatar
    I'm sorry to hear people had issues picking up their online orders from last night. Mine was no hassle and was waiting for me when I went in at 5pm


    Sent from my iPhone using Tapatalk - now Free
    09-20-2013 10:35 PM
  14. therandomone's Avatar
    If Best Buy wasn't going to hold back the iPhone that I ordered at 12:00 am, then they should NOT have charged my credit card for it. I called Best Buy and was told that they have had hundreds of calls about this problem all day. They had no resolution whatsoever. I just can't believe that they took my money, and then sold my device to somebody else. So, now I am out the money and have no phone to show for it. Such BS. I officially hate Best Buy now.
    09-20-2013 10:45 PM
  15. iRy757's Avatar
    I understand y'all's frustration and I'm not speaking on behalf of the company I work for, I'm just saying we were selling phones so fast that our inventory system wasn't able to be updated accurately. We would be dry at one point and it would still say we had phones in our system. That's why the error kept taking place, the online stock wasn't properly in sync with the pace that we were moving boxes in store.
    09-20-2013 11:06 PM
  16. Fausty82's Avatar
    I understand y'all's frustration and I'm not speaking on behalf of the company I work for, I'm just saying we were selling phones so fast that our inventory system wasn't able to be updated accurately. We would be dry at one point and it would still say we had phones in our system. That's why the error kept taking place, the online stock wasn't properly in sync with the pace that we were moving boxes in store.
    Not sure that is either accurate or helpful. The fact remains that these guys bought their phones (ordered them, and offered payment which was accepted by Best Buy) over night when the stores were closed and there were no walk-in customers in the store purchasing them off the shelves, so to speak. Those orders should have been filled PRIOR to selling the first phone to a walk-in customer... because they were sold and spoken for before the walk-in customers were in the store.

    If you (the Best Buy corporate "you", not you personally) want to do pre-sales or online sales, you need need to be stand-up about it. If you'd rather to sell them to the walk-in customers, that’s fine too. But don’t play both sides in the game and screw those who played by the rules. This is even more egregious for some who aren’t flush with cash. By taking their payment and then not delivering the goods, Best Buy effectively took them out of the market completely until such time as Best Buy refunds those ill-gotten payments. By then, some of these customers won’t be able to find the new models in stock anywhere, and now have to go to the end of some other retailer's queue.

    Shame on you, Best Buy, shame on you. And before you dismiss me as an angry jilted customer, let me say, I got my phone because my local Best Buy didn’t act as irresponsibly as other Best Buys did.
    09-20-2013 11:23 PM
  17. iRy757's Avatar
    Here's how it went down, 8a we opened and sales associates and warehouse workers alike were trying to operate amongst the madness. Somewhere along the way, as boxes began to be moved to customers who were in line, our system count would still recognize these boxes as being checked in. Meanwhile, when warehouse would come to pull the boxes for online order, they would see in our system that the boxes are there, and then when they get to our department and check physical count the stock is gone out the door.

    I agree that some customers were put in a unfair situation and it did look bad, I agree. Call it irresponsibly handled, call it uncoordinated, we just got blind sided with limited stock and a decent turn out of eager iPhone users.

    It was simply a matter of bad timing between floor associates and warehouse employees in coherence with the stock we had on hand and how quickly boxes were being moved.
    09-20-2013 11:40 PM
  18. Fausty82's Avatar
    Here's how it went down, 8a we opened and sales associates and warehouse workers alike were trying to operate amongst the madness. Somewhere along the way, as boxes began to be moved to customers who were in line, our system count would still recognize these boxes as being checked in. Meanwhile, when warehouse would come to pull the boxes for online order, they would see in our system that the boxes are there, and then when they get to our department and check physical count the stock is gone out the door.

    I agree that some customers were put in a unfair situation and it did look bad, I agree. Call it irresponsibly handled, call it uncoordinated, we just got blind sided with limited stock and a decent turn out of eager iPhone users.

    It was simply a matter of bad timing between floor associates and warehouse employees in coherence with the stock we had on hand and how quickly boxes were being moved.
    Thanks for explaining...
    iRy757, nikkisharif and Celandine like this.
    09-20-2013 11:51 PM
  19. iRy757's Avatar
    Thanks for explaining...
    No problem and like I said I definitely understand the frustration, I would be pissed too. And that explanation wasn't on behalf of the company, but that's what caused those mix ups in our location in particular, I would imagine it was the same for other stores. Our few customers who ran into this problem were understanding and we were able to work things out. I hope this doesn't leave a permanent bad rep for customers. I know a lot of good employees, myself being one, who truly do care about the greater good and satisfaction of the people we serve. For our team in VA, that's always our focus and what we strive for, our passion is in getting the best solution for our customers. I hope everything gets worked out for you all! Cheers and thanks for reading.
    Eileen89, nikkisharif and gvndeb60 like this.
    09-21-2013 12:15 AM
  20. Nurnberg77's Avatar
    Thanks, bro. You represent your company well...
    iRy757 and nikkisharif like this.
    09-21-2013 02:03 PM
  21. iRy757's Avatar
    Thanks, bro. You represent your company well...
    Thank you sir, that means a lot. And thanks for shopping at Best Buy. :P hahaha.
    nikkisharif likes this.
    09-21-2013 02:44 PM
  22. nikkisharif's Avatar
    Forgot to upload the pic yesterday...VZW Gold 64GB


    Sent from my iPhone using Tapatalk - now Free
    09-21-2013 11:25 PM
  23. nikkisharif's Avatar
    I'm just reading the rest of the thread and I hate so many people seem to have issues with Best Buy. the way they chose to run things is unacceptable and for them to think that an apology via email will make it all better, makes me even more ticked off. There should have been some sort of consolation for this issue in the form of nice gift card and a guarantee that those affected will have dibs on the next shipment of 5S's.
    09-21-2013 11:40 PM
  24. cyberpaw's Avatar
    Verizon store just lost a sale today. I walked in and asked if they had a 32 gig 5s. Instead of simply answering the question they wanted to know if I was a new customer or upgrading and wanted to check my account availability before just saying yes we have it or no we don't.

    So I went across the street to Best Buy. Walked in, waited about 30 minutes and walked out about 1 hour later with what I wanted - a 32 gig Space Grey 5s. And they were all very nice and helpful....
    Celandine and iRy757 like this.
    09-22-2013 03:05 AM
  25. Craig's Avatar
    I would not have felt as screwed from Best Buy if they would have not stated that they are available and ready for pick up the next day and then go ahead and sell them to others and worse, then telling us buying an instock product online is no promise of delivery of product.
    09-22-2013 09:06 AM
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