1. iMore Question's Avatar
    Hi,

    I was using my iphone 5c just a moment ago and was on facebook, then the phone locked up, i couldnt do a thing, then the top quarter of the picture started to do almost like a dissolving thing so that the picture started disappearing, then the screen went blank,

    Here's the steps i have taken to resolve this.

    Tried turning it off using the power button - Did nothing, screen is still black

    Tried holding the power button and home button together - Did nothing, screen is still black

    Replaced the screen - Did nothing, screen is still black

    Tried plugging it into the computer and doing a reset - Did nothing, screen is still black

    However, i can ring the phone and it rings.

    So whats the problem? why has my phone randomly died? could it be that the gpu chip has committed suicide?
    07-02-2016 03:01 AM
  2. Just_Me_D's Avatar
    I don't know, but I recommend you make a Genius Bar appointment with the nearest Apple Store to have them diagnose and possibly fix the problem for you. Do you have AppleCare Plus for the device?
    07-02-2016 11:32 AM

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