11-11-2015 07:25 AM
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  1. iMore Question's Avatar
    iMore Question
    Hello everyone!
    I hope you guys can help me!

    My iPhone5c is draining battery overnight so I've decided to restore it from iTunes. The problem is: When I'm doing it iTunes pop a window with "error 23".
    Switched my phone to DFU mode and tried again but the message (error 23) still the same.

    Can someone help me?

    PS: Using Windows7 and iTunes for PC (updated).
    11-11-2015 04:57 AM
  2. Rob Phillips's Avatar
    Rob Phillips
    Welcome to iMore! According to this Apple Support article this is hardware related. Here are the steps you should take to troubleshoot:

    Error trying to restore my iPhone5c from iTunes, what can I do?-screen-shot-2015-11-11-6.20.59-am.png

    If your phone is draining battery overnight, try leaving it in airplane mode for a while and seeing if the excess battery drain is still occurring. It could simply be that your 5c battery is showing its age. Apple's lithium ion batteries are designed to hold 80% of their original capacity for 500 full battery cycles (fully draining and then fully charging).
    11-11-2015 05:22 AM
  3. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Yep, restoring won't help if the battery is waning down. My iPhone 5 is like that. I can charge it to 100% and let it sit all day without using it, and it drains to 1%. It's old and worn out.
    11-11-2015 07:25 AM
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