1. muckymarshall's Avatar
    hello everyone

    thank you in advance, i have bought a 5c (secondhand) but im having a few issues. Everytime i lock my screen the time freezes, i have played about with timezones and i have also set it to manual time and finally toggled the time zone setting in location services. On top of this the wi fi periodically does not work. My phone is connected to giff gaff (o2 network) in england.

    Again thank you in advance for any help but i worry if ive bought a dud phone and should i return it as it does have a years warranty.

    mike
    04-11-2015 01:10 PM
  2. Just_Me_D's Avatar
    Restore your iPhone 5C and set it up as new.
    04-11-2015 01:43 PM
  3. muckymarshall's Avatar
    i will give it a go thank you i will let you know if it resolves anything
    04-11-2015 03:14 PM
  4. Just_Me_D's Avatar
    i will give it a go thank you i will let you know if it resolves anything
    You're welcome.......Enjoy the rest of your weekend.
    04-11-2015 03:29 PM
  5. muckymarshall's Avatar
    You're welcome.......Enjoy the rest of your weekend.

    hello

    ive factory reset the phone and set up as a new phone today, unfortunately it still has the time lag problem, do you have more ideas?

    thanks again

    mike
    04-12-2015 09:14 AM
  6. Just_Me_D's Avatar
    hello

    ive factory reset the phone and set up as a new phone today, unfortunately it still has the time lag problem, do you have more ideas?

    thanks again

    mike
    In your initial post, you stated that whenever you lock your phone, the time freezes. Is that the time lag issue you're now referring to? If so, and to make sure I'm understanding you, when you lock your screen, are you saying that the time does not change from 9:19 to 9:20, for example, after a minute?
    04-12-2015 09:19 AM
  7. Just_Me_D's Avatar
    Just in case, go to Settings - General - Language & Region - Advanced, and then make sure that "Automatic" is set.
    04-12-2015 09:21 AM
  8. muckymarshall's Avatar
    Just in case, go to Settings - General - Language & Region - Advanced, and then make sure that "Automatic" is set.
    hello

    yes it is a time lag thing for instance the phone was locked at 4pm and just now the real time is 5.30pm but the phone time says 4pm still, i looked at the Settings - General - Language & Region - Advanced and yes it is set too automatic, i have made sure that the region settings are all correct also, could it be a battery thing? Thanks again i really do appreciate your help with this as its my sons first proper phone and he spent 200 of his own money on it so thank you again.

    mike
    04-12-2015 12:50 PM
  9. Bigeric23's Avatar
    Just a suggestion, but try powering it off for 15 minutes. Then power it back on and see if that helps.

    If not--and you can--I would exchange/return the phone.
    04-12-2015 04:02 PM

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