1. weblou's Avatar
    I bought my mom an iPhone 5c yesterday. Created here a new Apple ID.
    Every time I tried activating her iMessage and FaceTime I got an error message saying an error occurred and to try again.
    I tried it maybe 15 times. I reset the cellular network. Hard reset the phone and nothing.
    I have an iPhone 5s and my gf a 5c and never seen this issue before.

    Does anyone have any advise?

    Thanks

    Sent from my iPhone using iMore Forums mobile app
    02-09-2014 04:38 PM
  2. iOS Gravity's Avatar
    Are you sure that you aren't typing the wrong password? The password requires a capital letter and a number.
    02-09-2014 06:03 PM
  3. weblou's Avatar
    Yea I'm sure. It doesn't require a password unless I want to use her Apple ID as iMessage. I'm trying to use her #. I tried using the Apple ID for FaceTime and iMessage and same problem


    Sent from my iPhone using iMore Forums mobile app
    02-09-2014 06:30 PM
  4. nikkisharif's Avatar
    Very interesting. I haven't come across this issue before. If it's not too far, you may want to make an appointment at the Genius Bar.
    02-10-2014 11:49 PM
  5. Haseeb Rehman's Avatar
    Same issue happened with me. I tried again the other day and it activated successfully.


    Sent from my iPhone using Tapatalk
    02-11-2014 08:44 AM
  6. weblou's Avatar
    Thanks guys. I'll try it again this weekend if not I'll be going to the apple store.


    Sent from my iPhone using iMore Forums mobile app
    02-11-2014 12:43 PM
  7. iOS Gravity's Avatar
    You should call Apple Support, since there is a good chance that they may be able to help fix it.
    02-11-2014 09:49 PM

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