1. iMore Question's Avatar
    my iphone 5 shut down and when it powered back up it is asking to activate phone as if it were new. If i go through acitvation process will my phone have all previous information or have i lost all my phone information
    04-30-2016 09:00 PM
  2. firedept10 said: Best Answer

    Welcome to iMore!

    All depends if you have a backup in iTunes or iCloud. If you do, then you can use it during the activation process. If not, then you will lose everything. Or did it shut down due to an update and restart. If I remember correctly the last update ended up coming back to the Hello screen. If that's the case, then proceed and all your info will be safe.
  3. firedept10's Avatar
    Welcome to iMore!

    All depends if you have a backup in iTunes or iCloud. If you do, then you can use it during the activation process. If not, then you will lose everything. Or did it shut down due to an update and restart. If I remember correctly the last update ended up coming back to the Hello screen. If that's the case, then proceed and all your info will be safe.
    04-30-2016 09:10 PM

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