1. iMore Question's Avatar
    i updated my iphone5 to 9.1 ios the process was almost done just few more steps were left to finish for which i had to enter my apple id and password.. though i entered the correct password it kept saying incorrect password hence could not sign to complete the update .. i checked that password to log in to my itunes it was correct..so i reset my password to see of it accepts atleast that time.. but it still keeps saying imcorrect password even after i typed the correct one.. is there anything i can do about it pls pls pls someone help me
    11-22-2015 06:28 AM
  2. Rob Phillips's Avatar
    Welcome to iMore! I'm not sure why your password wouldn't work unless you're making a typo, either with your email address or password. My only suggestion would be to connect your iPhone to iTunes and perform a restore that way, then try entering your Apple ID and password again once the restore finishes. If you need help restoring your iPhone using iTunes use this Apple Support article: https://support.apple.com/en-us/HT201252
    11-22-2015 07:22 AM
  3. Just_Me_D's Avatar
    More than likely, it is asking for the iCloud passcode because the device is probably protected with the iCloud activation lock.
    11-22-2015 08:10 AM
  4. Ledsteplin's Avatar
    If you know your email address, you can reset the password here.
    https://support.apple.com/en-us/HT201487
    11-22-2015 11:28 AM

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