1. iMore Question's Avatar
    My phone will recognize my fingerprint, but once the home screen appears, the touch screen does not work. I can not slide to unlock, I can not slide to shut the phone off.
    11-05-2015 01:28 PM
  2. robertk328's Avatar
    Welcome to iMore!

    There aren't really any settings to turn off the touch screen so we can eliminate that. You can't slide to turn off but have you tried a reboot? Hold the Home (round) and Power (at top) buttons down at the same time. Hold for about 10 seconds until the Apple logo appears.

    Once it's back up, give it a try.

    If that doesn't work you can always try a restore as new but that's kind of a nuclear option

    Good luck, let us know how it goes.
    11-05-2015 01:34 PM

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