1. MLE145's Avatar
    Hi all. I bought a Mophie juice pack about a month ago. Just today while trying to update to iOS 8 I was unable to get my iPhone 5s to connect to my iTunes. Windows doesn't even recognize my phone. I've restarted both my phone and my computer. I tried cleaning out the USB port and my phones charging port. My phone stays in the juice pack 24/7. A week after I began using it my phone would have trouble charging with a regular lighting cable. I feel like the juice pack could have messed something up but I don't know. Any help would be great.
    09-28-2014 12:47 PM
  2. gordol's Avatar
    Have you tried taking it out of the Mophie before connecting the phone to a charger or the computer?
    09-29-2014 07:49 AM
  3. HankAZ's Avatar
    Hi all. I bought a Mophie juice pack about a month ago. Just today while trying to update to iOS 8 I was unable to get my iPhone 5s to connect to my iTunes. Windows doesn't even recognize my phone. I've restarted both my phone and my computer. I tried cleaning out the USB port and my phones charging port. My phone stays in the juice pack 24/7. A week after I began using it my phone would have trouble charging with a regular lighting cable. I feel like the juice pack could have messed something up but I don't know. Any help would be great.
    Why did you start a new thread? People were responding to your original thread:
    http://forums.imore.com/iphone-5/301...onnect-pc.html
    09-29-2014 10:34 AM

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