1. kch50428's Avatar
    Apple is doing a replacement program...

    https://ssl.apple.com/support/iphone5-sleepwakebutton/

    Apple has determined that the sleep/wake button mechanism on a small percentage of iPhone 5 models may stop working or work intermittently. iPhone 5 models manufactured through March 2013 may be affected by this issue.

    Apple will replace the sleep/wake button mechanism, free of charge, on iPhone 5 models that exhibit this issue and have a qualifying serial number.
    The site linked above has complete details on checking if your phone is among those eligible for the free repair, and how to go about getting it.

    Checked... Mine is among those eligible for a repair... I've got no issues with mine... yet...
    Not Quite Right likes this.
    04-25-2014 05:34 PM
  2. Jrome.brooks's Avatar
    I would get it repaired just in case


    Sent from my gold 5s using Tapatalk
    blessed2bamommie likes this.
    04-25-2014 05:43 PM
  3. kch50428's Avatar
    I would get it repaired just in case
    Folks have 2 years from the purchase date of their device to git 'er done according to the web page... Next time I'm planning on going to be near an Apple Store, I'll make an appointment.
    04-25-2014 05:45 PM
  4. theKHMERboy's Avatar
    I did once right before my 1 year warranty was up on my iPhone but I brang it to the apple store and swapped it for a new one.. And so far iPhone been flawless


    Sent from my iPhone using iMore Forums mobile app
    04-25-2014 08:30 PM
  5. Svg1314's Avatar
    Anyone tried out the replacement yet? I'm wondering if they actually hand out loaners for free or not and if it also works at authorized retailers since the nearest Apple store is 3 hours away.
    04-27-2014 07:09 PM
  6. kch50428's Avatar
    Anyone tried out the replacement yet? I'm wondering if they actually hand out loaners for free or not and if it also works at authorized retailers since the nearest Apple store is 3 hours away.
    On the Apple page linked above you'll not only be able to see if your device is eligible - there's a link to locate the nearest authorized repair provider...
    04-27-2014 07:31 PM
  7. Just_Me_D's Avatar
    Apple is doing a replacement program...

    https://ssl.apple.com/support/iphone5-sleepwakebutton/



    The site linked above has complete details on checking if your phone is among those eligible for the free repair, and how to go about getting it.

    Checked... Mine is among those eligible for a repair... I've got no issues with mine... yet...
    Same here, and like you, I'm not having a problem with my sleep/wake button, thankfully....
    04-27-2014 09:00 PM
  8. thatotherdude24's Avatar
    I made my first trip to an Apple store ever today to get my iPhone 5 lock button solved. It's been bugging me for a while.

    I am on Apple Care so I was in and out with a new phone in 20 minutes. No questions asked, they didn't even test the button. I did ask and had I not had AppleCare they would have given me a loaner.

    Also for anybody who has not gotten a new iOS device recently for me anyways with the swap it made me eligible for the free iWork's suite.
    04-27-2014 11:09 PM
  9. Svg1314's Avatar
    On the Apple page linked above you'll not only be able to see if your device is eligible - there's a link to locate the nearest authorized repair provider...
    Unfortunately, the authorized retailer in my area is still receiving information on the replacement program so it may or may not take a whole week. On top of that, I might not even get a loaner unless Apple can send some our way. I am so ready to get rid of assistive touch, maybe I'll just go for a 3 hr drive.
    04-28-2014 05:43 PM
  10. gordol's Avatar
    My iPhone is in the range of devices that "may" be effected by the Sleep/Wake button failure issue, so I made an appointment at the Apple Genius Bar at the Maine Mall today for 5:20. They got to me at around 5:45 and determined my phone was fine. However, they needed the device to be wiped of all settings and data first so I did a full reset on my way out of work.

    Since getting home around 7:30, I've been fighting to get a proper restore on this thing and it's now 10:30. Damn thing keep coming up with over 5 GB of "OTHER" crap preventing me from putting what I want/need back on the phone. I even tried a full restore with a clean download of the OS.

    My last backup was last night, and it was a clean backup.

    I finally had to resort to setting up as a new phone and doing what I was trying to avoid: Manually reinstall everything and manually re-setup all my accounts, etc.

    This is an iPhone. It's supposed to be EASY!
    04-28-2014 10:31 PM
  11. Garz's Avatar
    When I had a iPhone 5 last year, I never had a issue.
    04-29-2014 02:35 AM
  12. cjordan93's Avatar
    I'm very pleased to finally see this program. I had to take my 5 into the Apple Store in December because the button had failed completely. Unfortunately I had to pay for an out of warranty replacement because it was over 12 months old. Spoke with Apple last night and should be receiving a refund soon!
    blessed2bamommie likes this.
    04-30-2014 01:35 PM
  13. blessed2bamommie's Avatar
    I tried to take a screen shot the other day and it kept going to Siri. I just remembered seeing this thread. So they will replace the device? Not repair it? And I just got a Bodyguardz replacement.....how do you know if it's dead? I don't think it's locking. Usually I auto lock,
    05-31-2014 01:35 PM
  14. Not Quite Right's Avatar
    Just started having issues with mine. Off to the Apple store for me tomorrow. Thanks for the heads up Keith.
    blessed2bamommie likes this.
    06-14-2014 12:54 AM
  15. blessed2bamommie's Avatar
    So it seems they fix the phone, not replace it? I just got a Bodyguardz replacement.
    06-14-2014 01:14 AM
  16. Not Quite Right's Avatar
    The Apple store swapped my iPhone out for a new one because I had AppleCare +. Otherwise they will send it in for repair which takes around 6 days. You are provided with a loaner as well.


    Sent from my iPhone using iMore Forums
    blessed2bamommie likes this.
    06-15-2014 04:07 PM
  17. blessed2bamommie's Avatar
    Ok I got my carrier coverage bc AppleCare doesn't cover theft. I'm fine with that. I was an early adopter so it's a relic now anyway.


    Sent from my iPhone using iMore Forums mobile app
    06-15-2014 04:11 PM
  18. Rube8514's Avatar
    I had the power button issue about 5/6 months back. I have AppleCare so I wasn't too worried. I made an appt. at the Genius Bar and got in right away with standing room only. I told them the issue. They gave a 5 second look over and went to the back room and grabbed me a new iPhone 5 from the box. Needless to say, I was pretty excited about the customer service. I haven't had any issues with the replacement.
    06-18-2014 07:46 AM

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