1. jamyang312's Avatar
    Hi,
    A brief background here, I bought my iphone in march 2013 (three months warranty left) and since october my power/sleep button started becoming unresponsive.
    Few weeks later, my power/sleep button stopped working completely. Also, my iphone 5 is JBed.
    I cannot take it to apple service center as of now because it is jailbreaked.

    Now in order to claim warranty I need to remove the jailbreak, which can be done by updating to ios7 now.
    I tried updating via itunes and downloading the latest firmware via itunes itself but due to my net connection being a bit moody at times, I was unable to download it fully. Tried downloading via itunes many times but each time the connection breaks in between.
    So then, I downloaded the ipsw for iOS 7 and tried to update/restore by pressing the shift button and clicking on update/restore. After clicking on the respective ipsw, itunes gives me an error :

    The iPhone could not be updated. An unknown error occured (3194).
    Upon researching on the net about this error, I found out that the way to handle this error is to enter the iphone in DFU mode and then update the firmware.
    Since my power button isn't working, I cannot enter in DFU mode. Since I cannot enter in DFU mode, I am unable to restore/update. Since I'm unable to do the above, I cannot claim warranty.
    What do I do guys? I have no clue what to do now?

    P.S- my current ios version is 6.1 and was jailbroken using redsnow.
    01-05-2014 07:32 AM
  2. kch50428's Avatar
    You can find a 3rd party repair place and have the button fixed.
    01-05-2014 09:03 AM
  3. warcraftWidow's Avatar
    Apple will usually still honor the warranty for an obvious hardware issue on a jail broken phone.
    01-05-2014 09:29 AM

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