1. idgaf1's Avatar
    Hi there.

    I have to send my phone away to get the screen fixed. The insurance company has asked that I remove the 'dissociate' the device from iTunes among other things. I think I've managed to delete it from my iCloud but I can't seem to remove it from my iTunes. I've tried following this guide, however, step 4 [B]Manage Devices[/B is not there on my account page.

    Can anyone help?

    Thanks
    12-13-2013 04:42 PM
  2. Just_Me_D's Avatar
    12-13-2013 04:49 PM
  3. idgaf1's Avatar
    Okay, I've erased all content and settings. However, when I turn the phone back on, upon set up it asks if I want to connect to iTunes. Is it safe to assume that it is therefore dissociated from my iTunes account? I cannot currently proceed with the activation as I cannot connect to Wi-Fi and obviously, I don't know want to connect to iTunes.
    12-13-2013 05:08 PM
  4. Just_Me_D's Avatar
    Okay, I've erased all content and settings. However, when I turn the phone back on, upon set up it asks if I want to connect to iTunes. Is it safe to assume that it is therefore dissociated from my iTunes account? I cannot currently proceed with the activation as I cannot connect to Wi-Fi and obviously, I don't know want to connect to iTunes.
    If the device has been erased and the "Find My iPhone" feature has been disabled, if it had been previously enabled, then yes, you are done. Be sure to read the information via the following link.

    https://support.apple.com/kb/TS4515
    12-13-2013 05:14 PM
  5. idgaf1's Avatar
    Thank you very much.
    12-13-2013 05:16 PM
  6. Just_Me_D's Avatar
    Thank you very much.

    You're very welcome...
    12-13-2013 05:17 PM
  7. jcash74's Avatar
    Very informative thread thanks.
    12-26-2013 06:25 AM

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