1. powerbyte's Avatar
    I have heard in the past that some people whose iPhone 5's (Not 5S) have gotten scratched front glass have had them replaced at the Apple Store with no issues. Can anyone verify if this is the case. I have had my iPhone 5 for less than 6 months, and have always taken extreme care with it. The other day while the power was off, I happened to look at the screen and see two rather prominent scratches on the front. I was under the impression that this glass was supposed to be quite resilient, but I am not so sure this is the case. If they won't replace it, I don't have a problem with that, but I was wondering if anyone else had similar issues?


    10-26-2013 06:32 PM
  2. taz323's Avatar
    Only way to know for sure, is to ask Apple. Wish I could be more help , but haven't run into that issue.
    10-26-2013 06:54 PM
  3. zerog46's Avatar
    My son got his phone wet, we went in and told them the truth and they replaced the phone. Awesome service.
    fabio984 likes this.
    10-26-2013 07:11 PM
  4. dobermansrule's Avatar
    My son got his phone wet, we went in and told them the truth and they replaced the phone. Awesome service.
    How much did you have to pay?
    10-26-2013 07:43 PM
  5. warcraftWidow's Avatar
    It can and does happen that Apple will replace something even though they are under no obligation to. There are lots of stories about their legendary customer service.
    But do not go into the Apple store acting like you're entitled to a replacement. Just calmly explain what happened and ask what your options are. You may get lucky.
    10-26-2013 07:48 PM
  6. pr1nce's Avatar
    Apple has excellent customer service. Take it in to your nearest Apple store and see what they can do for you. Good luck.
    10-26-2013 08:15 PM
  7. zerog46's Avatar
    How much did you have to pay?
    Nothing. They did it for free.
    fabio984 likes this.
    10-26-2013 08:57 PM
  8. dalaen's Avatar
    I want to say AppleCare does not support scratches or visual glitches...

    This is an extract from the terms and conditions of AppleCare+:
    (v) The Plan does not apply to cosmetic damage to the Covered Equipment, including but not limited to scratches and dents that do not otherwise affect the functionality of the Covered Equipment.
    10-27-2013 10:25 AM
  9. wbkm85's Avatar
    they can always make an exception. i work for apple, so i know.

    go to the nearest store and ask. or call and make an appointment. won't hurt to try.
    10-28-2013 12:10 PM
  10. powerbyte's Avatar
    They replaced the phone on the spot...I told them of a few other issues I had even having since going from my Sprint iPhone to my Verizon iPhone...and voila! They were extremely helpful, saw that I had also been having major crashes (which I didn't know), and it was a very good experience overall. THIS is why Apple IMHO stands above the rest. Besides, is there even such a thing as an "android" store?

    Sent from my iPhone using Tapatalk
    Fausty82 and LadiJae like this.
    10-29-2013 08:03 AM
  11. zerog46's Avatar
    Nice to hear. Always helps to tell them the truth.
    10-29-2013 09:11 AM

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