1. tashhxo's Avatar
    I have arranged to see somebody from apple about my apple iPhone 5 and I was just wondering what condition does my iPhone have to be in for a replacement as it has a chip on the top of the phone? But other than that there isn't any scratches on the screen or back! Can somebody help?!
    08-12-2013 12:54 PM
  2. kch50428's Avatar
    The Apple Geniuses can easily ascertain the difference between normal wear and tear on a device and obvious physical damage that wouldn't be a warranty issue... a phone doesn't need to be pristine in order to get replaced under warranty.
    08-12-2013 12:59 PM
  3. tashhxo's Avatar
    Ok thank you! It has just some usual chips on the top of the phone from where my case has been and I've took it on and off. But I do have warranty for my phone.
    08-12-2013 01:01 PM

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