I phone 5 goes mute

techmoron

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This has happened twice in two days: all the sounds disappear except the actual ringer for phone calls. No clicks with typing or alert sounds. I turn the phone off and back on and everything is back to normal. Do I need to return this phone to the store? I've only had it about a month.
 

kataran

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I've had the opposite if I reset my phone it goes mute after startup just chalked it up to a bug


Sent from my iPhone 5
 

Eileen89

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Call Apple and get your iPhone swapped out. That is not normal and may even get worse over time.


Sent from my iPad Mini using Tapatalk 2
 

Peligro911

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This has happened twice in two days: all the sounds disappear except the actual ringer for phone calls. No clicks with typing or alert sounds. I turn the phone off and back on and everything is back to normal. Do I need to return this phone to the store? I've only had it about a month.

Have your tried restoring ?


Sent from my iPhone 5 from a galaxy far far away (in the USA ) using Tapatalk !
 

dictoresno

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Happened to me a few times where I lose just the keyboard clicks. Reboot fixed it. My boss the other day lost all audio through the speaker. Apple replaced the speaker under warranty. I would say try rebooting. If no dice, replace it.
 

anon(4698833)

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Not to claim bluetooth was the issue, and if the car is off it should certainly disconnect, but i know in my truck (and my wife's car), when my phone is connected, there are times where she'll go out to the car in the garage, crank it up and my phone will actually connect to it for a short period while she's driving away, causing all sounds to mute. This usually only lasts a few seconds so I doubt that was the case in your situation, but that's why i asked.
 

Chris Kerrigan

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Does it happen at random? A similar issue happens to me whenever I have headphones or external speakers attached to my iPhone 5. Once I detach them, all sounds other than the ringer and text notifications get extremely quiet (almost inaudible). Interestingly enough, *decreasing* the volume from the app switching menu temporarily fixes it. I end up having to restart every time.
 

dictoresno

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Does it happen at random? A similar issue happens to me whenever I have headphones or external speakers attached to my iPhone 5. Once I detach them, all sounds other than the ringer and text notifications get extremely quiet (almost inaudible). Interestingly enough, *decreasing* the volume from the app switching menu temporarily fixes it. I end up having to restart every time.

for me it was random, and only happened twice since ive owned my iphone 5. and its been months since it last happened.
 

Just_Me_D

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It's random. I don't use ear buds or listen to music. It happened again tonight--so the reset fixed it for 5 days only.

Did you make an a Genius Bar appointment with a nearby Apple Store? If not, please take Irish Rose's advice and have them swap it out. Also, when you say that a reset fixed it for 5 days, that tells me that the problem is probably not hardware related. Speaking of reset, did you merely "Reset All Settings" or did you restore your device via iTunes? If the former, may I suggest you connect your device to iTunes and restore as new to rule out any corrupted apps or settings?
 

techmoron

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Thanks. I just did a "reset all settings." I'm leery of doing a complete restore, but I can try it. I am wondering about the Bluetooth, though. I think all this started after I paired the phone with my Bluetooth device.
 

Just_Me_D

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Thanks. I just did a "reset all settings." I'm leery of doing a complete restore, but I can try it. I am wondering about the Bluetooth, though. I think all this started after I paired the phone with my Bluetooth device.
You could be right. Have you turned off bluetooth or at least removed the bluetooth device via your iPhone? If not, give it a try and only use the ear pods for communicating purposes while traveling in your vehicle for about a week or so and see if the phone mutes itself or not.
 

techmoron

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You could be right. Have you turned off bluetooth or at least removed the bluetooth device via your iPhone? If not, give it a try and only use the ear pods for communicating purposes while traveling in your vehicle for about a week or so and see if the phone mutes itself or not.

Ok. I will try turning off Bluetooth on my phone.
 

BuhdeeBoy

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My phone did the same thing. Turned keyboard clicks and lock sounds off and back on in settings and haven't had the issue since...probs just a small bug
 

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