1. SaMaster14's Avatar
    To be honest, I'm not sure if I've had this problem since I got the 5 (release date) or if it's something that has been going on these past couple of weeks/months, but 3G just seems to not work....

    LTE works blazing fast, WiFi is perfect, and even Edge (or whatever Verizon's version of EDGE is - that circle) is SLOW, but still works. Yet it seems to me that 3G just doesn't work, even if I have 3-5 bars. iMessages don't send, web-pages don't load etc etc.

    Anyone else have this problem? Could it be the case I'm using (I change cases fairly often)?

    Thoughts??
    07-10-2013 01:35 AM
  2. Jaguarr40's Avatar
    It could be something as simple as when and where you are when this happens and not related to anything else. I doubt it would be the case. Have you called Verizon for them to run tests on through tech support? Have you used *228 option 2 to make sure you have the latest tower info? I would start with Verizon.
    07-10-2013 09:22 AM
  3. Just_Me_D's Avatar
    It could be something as simple as when and where you are when this happens and not related to anything else. I doubt it would be the case. Have you called Verizon for them to run tests on through tech support? Have you used *228 option 2 to make sure you have the latest tower info? I would start with Verizon.
    See the thread via the following link regarding the use of *228 with 4G/LTE devices.
    http://forums.imore.com/carrier-discussion-lounge/240846-verizon-228-a.html

    To the OP, you can try rebooting your device or resetting the network settings. Check your wireless provider's coverage map for 3G, if available, or call your service provider to see if they can troubleshoot from their end. Lastly, you can try putting your device in DFU mode and reinstalling the latest iOS version and set up your device as new or take it to a nearby Apple store to let a genius troubleshoot it for you.
    Jaguarr40 likes this.
    07-10-2013 10:35 AM
  4. Jaguarr40's Avatar
    See the thread via the following link regarding the use of *228 with 4G/LTE devices.
    http://forums.imore.com/carrier-discussion-lounge/240846-verizon-228-a.html

    To the OP, you can try rebooting your device or resetting the network settings. Check your wireless provider's coverage map for 3G, if available, or call your service provider to see if they can troubleshoot from their end. Lastly, you can try putting your device in DFU mode and reinstalling the latest iOS version and set up your device as new or take it to a nearby Apple store to let a genius troubleshoot it for you.
    Thank you for the clarification 'D as I now remember Keiths post going back about not using *228 for LTE devices. I appreciate that and also the advice you provided to the OP for further assistance.
    07-10-2013 10:38 AM
  5. Just_Me_D's Avatar
    Thank you for the clarification 'D as I now remember Keiths post going back about not using *228 for LTE devices. I appreciate that and also the advice you provided to the OP for further assistance.
    No problem, sir. We're all here to help.......Keep up the good work.
    07-10-2013 10:42 AM
  6. kch50428's Avatar
    Thoughts??
    Settings>> General>> Reset>> Reset Network Settings

    Do that... you'll have to re set-up any saved wifi connections again. If the issue persists - you may need to deal with Verizon's support folks...
    Jaguarr40 likes this.
    07-10-2013 10:59 AM
  7. SaMaster14's Avatar
    Thank you for the replies! I will reset my network settings, and if it persists, I will contact Verizon.

    Thanks again for the help!
    07-10-2013 01:15 PM
  8. Just_Me_D's Avatar
    Thank you for the replies! I will reset my network settings, and if it persists, I will contact Verizon.

    Thanks again for the help!
    You're very welcome. Have a great day...
    07-10-2013 01:38 PM
  9. Jaguarr40's Avatar
    Settings>> General>> Reset>> Reset Network Settings

    Do that... you'll have to re set-up any saved wifi connections again. If the issue persists - you may need to deal with Verizon's support folks...
    Keith also thank you for your input. I remember you posting this very same query some time back and I forgot is is not needed with LTE devices. Thank you for the reminder to not only me but also to the OP.
    07-10-2013 07:29 PM
  10. Jaguarr40's Avatar
    Thank you for the replies! I will reset my network settings, and if it persists, I will contact Verizon.

    Thanks again for the help!
    Sounds like you now have a plan and if you don't mind we like to keep track of advice given so if you can post back to let us know the resolution we would appreciate it.
    07-10-2013 07:34 PM
  11. Chris Kerrigan's Avatar
    It could be totally unrelated, but for what it's worth, I had a similar issue last week in which any time I would drop out of an LTE coverage area, the phone would display "3G" until I did anything that required a persistent data connection, such as Songza or browsing the web, in which case I would instantly drop down to 1X/2G (the little circle). This would happen in areas where 3G coverage is normally very strong.

    Resetting my network settings seemed to do the trick for me. Good luck!
    07-11-2013 07:40 AM
  12. SaMaster14's Avatar
    Sounds like you now have a plan and if you don't mind we like to keep track of advice given so if you can post back to let us know the resolution we would appreciate it.
    Sure. I reset the settings. Maybe I was just being impatient. 3G is still slow, but it does work (and it DOES seem to be working faster than before the reset). Not sure what the problem was ... maybe the device really just needed a reset!

    Thanks again for the advice everyone
    jerryjin likes this.
    07-12-2013 12:57 AM

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