1. jonsigler's Avatar
    I've been having a trouble in Mail that when I swipe to delete a message it may delete a different message (one I don't want to delete) and leave the message I intended to delete in the inbox.

    At first I thought it was because it was fetching mail, nope the problem happens when idle.

    I double checked that no clients were open on any other computers and it happens even if they are off.

    It isn't limited to just a specific email account.

    Any ideas what is causing the problem or how to stop it?
    06-07-2013 08:53 AM
  2. Just_Me_D's Avatar
    I've yet to experience anything like that with the native mail app on my iPhone 5 or even on the 4S I had before that. You might consider backing up your device and then restoring it "as new" via iTunes.
    06-07-2013 09:06 AM
  3. kataran's Avatar
    have you tried deleting with the trashcan icon while in the message?
    06-07-2013 09:08 AM
  4. jonsigler's Avatar
    I've tried the trashcan option but like to delete without reading emails that don't need reading and it opens the next email in the box regardless of if I want to read it or not.
    06-07-2013 01:42 PM
  5. John Yester's Avatar
    Your emails are not combined are they?
    06-07-2013 01:49 PM
  6. jonsigler's Avatar
    I'm looking at all the accounts in one view if that is your question.
    06-07-2013 05:56 PM
  7. BreakingKayfabe's Avatar
    Have you tried deleting the accounts and re-adding them? That's a weird issue.
    What email services do you have on your phone?
    06-07-2013 07:07 PM
  8. jonsigler's Avatar
    I have deleted and re-added the accounts. I have also done a fresh "as new" wipe. Neither cured the problem.

    Two accounts with the problem regularly are an exchange account with a zimbra server. The other a Google Apps account.

    I have been to the Genius Bar who said there is no way it could be Apples fault, they are perfect, it must be an open client elsewhere.

    I don't use a client but on the phone for the Google Apps domain so it wouldn't delete the message based on what is open in the client. So I don't think Outlook is to blame since it happens both GApps and Exchange.
    06-07-2013 07:42 PM

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