Have you had to swap your iPhone 5?

[Frost Forged]

Yes I have. Twice. The first time was for LTE radio issues. The second (which was last week) was for a bad power button.

My wife is on her first though. It's in perfect shape.

 

[swarlos]

My wife's had a ding to right out of the box. The did not do a warranty swap. They did a retail swap. I did not count that as a swap because she never even activated the phone. Never even took the plastic off due to the ding.

I count mine cause I didn't notice it till we got all the way back to my friends apartment after waiting all night.


Sent from the collector home world.

 

[GulfCoastToad]

I'm on my 3rd. One was scratched out of the box, the other someone dropped. Apple was very generous and replaced them both for free.

 

[beathookup]

Nope still on my original iPhone 5 and the same goes for the wife

 

[Eileen89]

I still have my original iPhone 5 that I preordered on launch. No problems what so ever with it.


Sent from my iPhone 5 using Tapatalk

 

[jamesb93612]

I got my iPhone 5 on launch day and I had it replaced in January due to faulty power/sleep button. I fear that this one is now going bad because it is starting to exhibit the same behavior. You would think that Apple would fix this problem already since it is a well documented issue. Had the same issue with my 3GS and 4.

 

[ksison]

Just replaced my iphone5 w/ a new one last night at the Apple Store due to a faulty power/sleep button. It was my first time experiencing the genius bar, and i was pleasantly surprised at how fast and quick the process was. The rep just quickly looked at the info and button problem and brought out a new phone. I honestly didn't expect to get a new phone.

So glad, not only cuz the power button now works, but now my phone now has no scuffs and scratches ;-P

 

[EdwinG]

My iPhone 5 still runs fresh as new. Some micro-scratches on the surface from normal wear and tear, but nothing alarming.

 

[spades1412]

I had my iPhone 5 swapped last week for a sleep/wake problem. The button would only respond to presses to the left side of the button. This is the first Apple device I've ever had replaced under warranty.

 

[Cleveland]

I swapped my original I got on launch day because of signal dropping issues and never made itnto my car with the swapped one, went right back in for basically the same issue and when they gave me another swapped device all was good from that point on

 

[bsmithphoto13]

Got mine on launch day and had to get it swapped a few months in due to a faulty power button. Apple swapped it without hesitation and new one has been perfect since.

 

[audit]

I had to swap mine out after it overheated so bad that I couldn't even touch it. I had wear a pair of winter gloves that I still had in my car to take it from my desk to the apple store across the street. Even the person that helped me out couldn't believe how hot it was. After 15 minutes, he said it was bad software which I didn't understand since I'd only had the phone a couple months and did the IOS updates OTA. He swapped it out with a new one with no problem. I never purchased a warranty or apple care when I bought it either. My son needs a new phone bad since he's using an android so I'm letting him use my upgrade at the end of June to get a 16GB iPhone and I'll continue on with mine. I don't see the need to get the newest one when it comes out.

 

[Arelunde]

Pre-ordered my 5 and received it within 10 days of release. No major issues so far, no swaps. However, I think my iPhone 4 - which performed flawlessly the whole time I had it and has gone on to a new life with another owner - had far better speaker sound. My 5 sounds very "tinny" - harsh, almost. Otherwise, though, always ready to go when I need it.

 

[taz323]

New to the 5, but I haven't had an issue yet. Phone is smooth, no lag.

 

[ljpuk]

My original lasted 7 months before I had little purple specks on my pictures. Camera housing failure so got a replacement.

Not a bad thing as a lot of the black had worn off it.

 

[iloveapple2014]

I've swapped mine 5 times in the last 5 months of owning my iPhone 5 and this weekend n fact I'm going to see a genius for my broken home button

 

[Warcake]

Once, about 3 months in, the wifi and cellular started acting up. Also, it had a gap between the screen and the bezel.

 

[tgp]

I have a Verizon iPhone 5. I got it replaced just last week because the headphone jack didn't work. Sound would be great until I plugged in headphones, then there was either no sound or very quiet. I was very impressed with customer service at my local Apple Store! The nice lady helping me plugged in her headphones to test it, and after just a couple seconds she told me I was getting a new phone.

 

[PinkBanana]

I've not swapped mine yet- nearly had to because of the purple lines when taking photos in bad light but it's not done it since i took my case off. My brother swapped his about 3 times.

 

[Not Quite Right]

Only because I washed my release day unit in the washer. There wasn't a box of rice big enough to save that one...