I had 2 phones replaced! I had a 16GB at first and it was turning off randomly (and constantly) so they happily replaced it the girl at apple was very nice and helpful. Then I realized I needed a 32GB so I was still within 30 days and went back to AT&T and got a white 32. That one had major battery issues it would not hold a charge even standby time would drain it, the apple employee was amazed when he checked out my usage statistics he was like that is definitely not normal, so he sent me to his coworker and this guy was a total d*** , he was very arrogant and assumed I was making a big deal out of nothing he was just very smug with me, and I was very nice to him and kindly pointed out that he could check my statistics and that the other employee noted how insanely bad my battery was but he literally acted like he didn't hear me and kinda took a deep breath and rolled his eyes and went to the back then came out with a new one and I said "thank u very much I appreciate it" and he rudely said that I "can't keep exchanging them because other people really need them" I was furious on the inside as I'm NOT one to make a mountain out of a mole hill and I truly needed a new phone, I just kept it to myself and now this new 32 I got has an incredible battery life I couldn't be happier even though it came with a small nick on the backplate , like I said I don't care much if its not a big deal. I have nothing against apple and still love the company and the products, I bet that rude employee won't last long anyways
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