1. Fausty82's Avatar
    So after posting in this thread back in June I finally brought my iPhone 5 to an ape store on Sep 18.
    3 days left on my warranty.
    I was shocked by the behavior of the Apple genius who helped me.

    After showing him the ugly black thingy that was appearing in my pictures, he said "I've heard of this, but never seen one before. Let's get you a new one". My jaw almost hit the counter. Really? Just like that you give me a new $900 phone? (64gb, Canada)
    Wow.

    Based on this experience, I'd say that Apple customer service is unmatched.
    Congrats... BTW, I get this kind of treatment every time I visit the Genius Bar. Just another reason to be a life-long customer... their customer service rocks.
    LazyStarGazer likes this.
    09-25-2013 07:30 AM
  2. evorc's Avatar
    This is one of the reason I keep it Apple! Glad it worked out.


    Sent from my iPhone using Tapatalk - now Free
    LazyStarGazer likes this.
    09-25-2013 01:35 PM
  3. broadwayblues's Avatar
    So after posting in this thread back in June I finally brought my iPhone 5 to an ape store on Sep 18.
    3 days left on my warranty.
    I was shocked by the behavior of the Apple genius who helped me.

    After showing him the ugly black thingy that was appearing in my pictures, he said "I've heard of this, but never seen one before. Let's get you a new one". My jaw almost hit the counter. Really? Just like that you give me a new $900 phone? (64gb, Canada)
    Wow.

    Based on this experience, I'd say that Apple customer service is unmatched.
    Man I am almost willing to drive 5 hours each way to get this taken care of on my iPhone 5. Thanks for the update!
    09-28-2013 10:46 PM
  4. LazyStarGazer's Avatar
    Man I am almost willing to drive 5 hours each way to get this taken care of on my iPhone 5. Thanks for the update!
    Almost?
    Make a Genius Bar appt. and do it! Lol
    Hopefully you get the same treatment.
    broadwayblues likes this.
    09-28-2013 11:07 PM
  5. evorc's Avatar
    Man I am almost willing to drive 5 hours each way to get this taken care of on my iPhone 5. Thanks for the update!
    Call and they can send you a replacement. Just let them know your situation. 5 hours is insane! I would do it before your warranty is up.


    Sent from my iPhone using Tapatalk - now Free
    broadwayblues likes this.
    09-28-2013 11:34 PM
  6. broadwayblues's Avatar
    Call and they can send you a replacement. Just let them know your situation. 5 hours is insane! I would do it before your warranty is up.


    Sent from my iPhone using Tapatalk - now Free
    Yeah it is insane, but I don't have any money available on a credit card for apple to overnight me a replacement. Also it would be a week or more before the phone went out, got repaired and sent back to me. At least this way I get it taken care of in one day.
    09-30-2013 12:27 AM
  7. evorc's Avatar
    Yeah it is insane, but I don't have any money available on a credit card for apple to overnight me a replacement. Also it would be a week or more before the phone went out, got repaired and sent back to me. At least this way I get it taken care of in one day.
    I forgot about that, the charge they put on the card for the price if the phone.


    Sent from my iPhone using Tapatalk - now Free
    09-30-2013 01:16 PM
  8. isuquinndog's Avatar
    I meant to come back and update as well. Called mine in and Apple completely replaced mine as well, no questions asked.
    LazyStarGazer likes this.
    10-02-2013 11:37 AM
  9. david9962000's Avatar
    Same problem on my 5 and I waited for the dust to be bad, I'm not picky and I don't use my camera often. I made an appointment online at the genius bar, showed them my phone, the apple tech told my that the tech in the back is going to clean it. I waited 20mn and it was done. They opened my phone in an Apple store, Beverly Center to be precise.
    Last edited by david9962000; 10-18-2013 at 12:02 AM.
    10-17-2013 11:35 PM
34 12

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