1. BLiNK's Avatar
    after going back & forth with AT&T and a couple of Apple stores today it is apparent they do not do cross upgrading. i have AT&T and 5 lines; i am wanting to use an upgrade from another line but put the hardware on my line

    it was funny because one Apple store employee says "sir, we handle carrier accounts just as if you were to walk into an AT&T store" ... but they cannot do cross upgrading
    09-28-2012 01:28 PM
  2. John Yester's Avatar
    I am sure the discounts, etc may have something to do with this?

    First I have heard of this..
    09-28-2012 01:30 PM
  3. Fausty82's Avatar
    Not sure exactly what you're trying to accomplish, BLiNK. I pre-ordered an iPhone 5 (from Apple) for myself using my daughter's line. There were no problems there. But the phone came with a SIM for her line and I had to go to an AT&T store to get that sorted out. (New nano SIM for my line, new micro SIM for hers.)
    09-28-2012 02:15 PM
  4. jerome g's Avatar
    Not sure exactly what you're trying to accomplish, BLiNK. I pre-ordered an iPhone 5 (from Apple) for myself using my daughter's line. There were no problems there. But the phone came with a SIM for her line and I had to go to an AT&T store to get that sorted out. (New nano SIM for my line, new micro SIM for hers.)
    That is exactly what he doesn't want to do. The apple store should be able to handle this.
    Heck they did it at Target for me yesterday.
    I used my wife's upgrade, they put my # on the iPhone 5 sim and gave me a new activated sim for her 4s, all in 20 minutes.
    09-28-2012 02:19 PM
  5. Fausty82's Avatar
    That is exactly what he doesn't want to do. The apple store should be able to handle this.
    Heck they did it at Target for me yesterday.
    I used my wife's upgrade, they put my # on the iPhone 5 sim and gave me a new activated sim for her 4s, all in 20 minutes.
    I had been told by an Apple Genius that the only SIMS they have are the ones in the phones. If you need a new SIM for any reason, you have to go to the provider's location. We had an iPhone 4 that kept rejecting the SIM ("Bad SIM")... and the Apple store didn't have SIMs... 5 minutes in AT&T and we were good to go. But it is an extra trip/stop.

    There may have been a way to have done what I originally wanted with the iPhone 5 at the time I preordered it, but it honestly wasn't a big deal to me - more interested in getting the phone first and willing to sort out the details later.
    09-28-2012 02:25 PM
  6. BLiNK's Avatar
    Not sure exactly what you're trying to accomplish, BLiNK. I pre-ordered an iPhone 5 (from Apple) for myself using my daughter's line. There were no problems there. But the phone came with a SIM for her line and I had to go to an AT&T store to get that sorted out. (New nano SIM for my line, new micro SIM for hers.)
    That is exactly what he doesn't want to do. The apple store should be able to handle this.
    Heck they did it at Target for me yesterday.
    I used my wife's upgrade, they put my # on the iPhone 5 sim and gave me a new activated sim for her 4s, all in 20 minutes.
    i called AT&T and they told me to NOT have Apple activate the device and to call them after i leave the store to do the cross upgrade properly

    the Apple store told me that they HAVE to activate the device before it can leave the store. which by doing this i will have to add a data plan to a line that never had one and never intended either

    what a cluster...
    09-28-2012 02:29 PM
  7. haxrnick's Avatar
    Yeah same thing happened to me. Bought at apple and then took them to ATT to get the upgrade swap done.
    09-28-2012 02:31 PM
  8. Fausty82's Avatar
    i called AT&T and they told me to NOT have Apple activate the device and to call them after i leave the store to do the cross upgrade properly

    the Apple store told me that they HAVE to activate the device before it can leave the store. which by doing this i will have to add a data plan to a line that never had one and never intended either

    what a cluster...

    That sucks. I did the preorder and they shipped the phone out, with a new, yet-to-be-activated SIM. Wow, that's just plain wrong.
    09-28-2012 02:47 PM
  9. BLiNK's Avatar
    Yeah same thing happened to me. Bought at apple and then took them to ATT to get the upgrade swap done.
    just curious, did you upgrade lines that did not have data plans previous to the purchase(s)? if so, what happened with the lines you used (prorate etc..)
    09-28-2012 02:55 PM
  10. jerome g's Avatar
    i called AT&T and they told me to NOT have Apple activate the device and to call them after i leave the store to do the cross upgrade properly

    the Apple store told me that they HAVE to activate the device before it can leave the store. which by doing this i will have to add a data plan to a line that never had one and never intended either

    what a cluster...
    That sucks ! For a company that prides itself on making products intuitive and easy to use, they make this process so difficult. Can't they just get some SIM cards from AT&T ? It surely didn't seem so difficult at Target. And yes I know they are not truly a mobile phone store, but they do sell them, so they should be prepared for issues like this.
    09-28-2012 03:11 PM
  11. BreakingKayfabe's Avatar
    I would just make sure an AT&T corporate store has the nano sims in advance. Then once I get my shiit from the Apple Store,
    I'd just go to the AT&T store and ask them for a nano sim. I wouldn't even try to deal with anything else than that.
    scorpiodsu likes this.
    09-28-2012 03:18 PM
  12. haxrnick's Avatar
    just curious, did you upgrade lines that did not have data plans previous to the purchase(s)? if so, what happened with the lines you used (prorate etc..)
    No we opened 2 lines for relatives to use and put the new 5's on our lines and put our 4S's on their lines.

    ---------- Post Merged at 12:25 PM ---------- Previous Post was at 12:25 PM ----------

    just curious, did you upgrade lines that did not have data plans previous to the purchase(s)? if so, what happened with the lines you used (prorate etc..)
    No we opened 2 lines for relatives to use and put the new 5's on our lines and put our 4S's on their lines.
    09-28-2012 03:25 PM
  13. scorpiodsu's Avatar
    That sucks ! For a company that prides itself on making products intuitive and easy to use, they make this process so difficult. Can't they just get some SIM cards from AT&T ? It surely didn't seem so difficult at Target. And yes I know they are not truly a mobile phone store, but they do sell them, so they should be prepared for issues like this.
    They aren't a phone company. Apples involvement is only about getting you a device and activating it. Switching devices around on accounts and switching account information is not their support. All users need to do is get the phone on the line that has the upgrade and then call AT&T or go to a store and use then switch it. Not really that hard.
    09-28-2012 03:25 PM
  14. BLiNK's Avatar
    the plot thickens..

    just for fun i called another Apple store, not to far from where i typically go, and they told me that they CAN do cross upgrades. however, the line that i use for the upgrade can be inactive for up to 24 hours

    i am starting to remember what is what like to deal with Sprint's customer service SMH

    ---------- Post Merged at 02:36 PM ---------- Previous Post was at 02:36 PM ----------

    the plot thickens..

    just for fun i called another Apple store, not to far from where i typically go, and they told me that they CAN do cross upgrades. however, the line that i use for the upgrade can be inactive for up to 24 hours

    i am starting to remember what is what like to deal with Sprint's customer service SMH
    09-28-2012 03:36 PM
  15. jerome g's Avatar
    They aren't a phone company. Apples involvement is only about getting you a device and activating it. Switching devices around on accounts and switching account information is not their support. All users need to do is get the phone on the line that has the upgrade and then call AT&T or go to a store and use then switch it. Not really that hard.
    All I'm saying is that if you are going to do something, do it right and be prepared, not that hard to get some SIM cards and have a "genius" set it up. It beats making an extra trip to an AT&T store if there is not one nearby.
    09-28-2012 03:37 PM
  16. ghostface147's Avatar
    Some of them may crossdress though...
    Ipheuria and BLiNK like this.
    09-28-2012 04:05 PM
  17. Ipheuria's Avatar
    Blink it probably has to do with the fact that they don't sell Factory unlocked at the stores anymore. Well over here that's the case I'm not sure if it is over there. So according to what I heard from an Genius here all the phones get to Apple unlocked and they must, by the rules, lock it to a carrier before it gets out the door. I'm not sure if that has anything to do with it but it sounds like it. Hope you figure it out man :-)
    09-28-2012 04:10 PM
  18. ghostface147's Avatar
    Blink it probably has to do with the fact that they don't sell Factory unlocked at the stores anymore. Well over here that's the case I'm not sure if it is over there. So according to what I heard from an Genius here all the phones get to Apple unlocked and they must, by the rules, lock it to a carrier before it gets out the door. I'm not sure if that has anything to do with it but it sounds like it. Hope you figure it out man :-)
    When did this start? In May I went to the Apple store here in Houston, walked in and walked out with a factory unlocked iPhone 4S (GSM of course). It wasn't opened or anything. How did I know for sure it was unlocked? The bottom of the box. On carrier locked GSM Phones, there is an ICCID at the bottom below the serial number. Factory unlocked? No ICCID number exists on the box.
    09-28-2012 08:30 PM
  19. BrennB's Avatar
    As far as iphone 5 sims go... I was with sprint, porting to vzw.. phone picked up at apple store (ordered at 10pm) had the sim asigned to a brand new number but apple didn't turn it on or anything I was told to take the box to vzw to set it up with my port.. I get to vzw and they can't even activate to swap (some problem with original new number on apple order)... I had to hoof it back to apple to get the clean sim as vzw doesn't have any... then back to vzw to do the port... so the back and forth is probably inevitble.. I know not the same situation but just regarding who has the sims and who can do what...
    09-28-2012 09:20 PM
  20. jerome g's Avatar
    As far as iphone 5 sims go... I was with sprint, porting to vzw.. phone picked up at apple store (ordered at 10pm) had the sim asigned to a brand new number but apple didn't turn it on or anything I was told to take the box to vzw to set it up with my port.. I get to vzw and they can't even activate to swap (some problem with original new number on apple order)... I had to hoof it back to apple to get the clean sim as vzw doesn't have any... then back to vzw to do the port... so the back and forth is probably inevitble.. I know not the same situation but just regarding who has the sims and who can do what...
    Exactly, just get some freakin' sims would ya ?
    09-28-2012 09:47 PM
  21. dmt316's Avatar
    ha, i knew you couldn't wait!!!!
    BLiNK likes this.
    09-29-2012 05:24 AM
  22. andrewsmith's Avatar
    I took my mom's upgrade and gave her my 4S. Picked up the 5 from the apple store went to the AT&T kiosk in the mall and bought a nano sim for my new iPhone 5 with my number on it. I explained what I was going to do to apple and they gave my mom a sim for the 4S programmed with her number. Crappy thing was AT&T charged me $15 for the sim. I've gotten them free from AT&T before but at that point I didn't care. I had the iPhone 5 right in front of me and it needed a sim so I just forked over the money.
    09-30-2012 11:13 PM
  23. BreakingKayfabe's Avatar
    I took my mom's upgrade and gave her my 4S. Picked up the 5 from the apple store went to the AT&T kiosk in the mall and bought a nano sim for my new iPhone 5 with my number on it. I explained what I was going to do to apple and they gave my mom a sim for the 4S programmed with her number. Crappy thing was AT&T charged me $15 for the sim. I've gotten them free from AT&T before but at that point I didn't care. I had the iPhone 5 right in front of me and it needed a sim so I just forked over the money.
    Probably charges you $15 since it was most likely an authorized retailer.
    10-01-2012 07:19 AM
  24. iMark's Avatar
    They do. I did it Saturday at the Apple store in Boston. Handled swap with ease: Wife's line had the upgrade. I took the upgraded phone and got the 5, wife got my old 4, Apple guy swapped out two new ATT SIM cards, I was out of the store in 30 minutes with everything working perfectly and downloaded from the cloud on both phones.

    ---------- Post Merged at 02:19 PM ---------- Previous Post was at 02:19 PM ----------
    Last edited by iMark; 10-01-2012 at 02:37 PM.
    10-01-2012 02:19 PM

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