Well, Spectacularone, I am wondering where you saw the nightmares stories, because I am likely to have one. I've searched without finding any.
They downgraded the condition of my phone, calling it "lightly scratched" which is utter and complete BS. I asked for return if they downgraded, because I know it was in pristine, like new condition. If it comes back scratched, they did it. And if it comes back minus box and parts, I will be livid. I even replaced the plug with a new one so it WOULD be complete as new - and as they spell out, "could be given as a gift".
Holding breath here, with steam coming out of my ears!!!