1. SaMaster14's Avatar
    Just got my box in the mail from Verizon. ... Came with my reciept, insurance info (asurion), iPhone5 set up guide, etc etc... BUT NO PHONE!

    What the **** Should I have gotten two packages? I'm so confused right now, and I have NO IDEA where my $815 phone is right now. On hold with Verizon to find out what is going on.
    Last edited by SaMaster14; 09-22-2012 at 12:30 PM.
    09-22-2012 12:19 PM
  2. F34R's Avatar
    OUCH! That would have me boiling!! Better start notifying them so they don't think it's a mistake on your part.
    09-22-2012 12:23 PM
  3. SaMaster14's Avatar
    OUCH! That would have me boiling!! Better start notifying them so they don't think it's a mistake on your part.
    I'm on hold right now with Verizon. Sh*t is about to go down...
    iphonefizzle and nikkisharif like this.
    09-22-2012 12:24 PM
  4. kch50428's Avatar
    Just got my box in the mail from Verizon. ... Came with my reciept, insurance info (asurion), iPhone5 set up guide, etc etc... BUT NO PHONE!

    What the **** Should I have gotten two packages? I'm so confused right now, and I have NO IDEA where my $815 phone is right now. On hold with Verizon to find out what is going on.
    Call your credit card provider and dispute the charge immediately.
    09-22-2012 12:26 PM
  5. SaMaster14's Avatar
    Call your credit card provider and dispute the charge immediately.
    I'm on the phone with Verizon right now. If they fail to take care of it that is the next call I am making.
    Thanks
    09-22-2012 12:28 PM
  6. CH1N087's Avatar
    Looks like a UPS/FEDEX worker wanted an iPhone too.
    09-22-2012 12:30 PM
  7. SaMaster14's Avatar
    Looks like a UPS/FEDEX worker wanted an iPhone too.
    Or Verizon just misplaced my device...
    09-22-2012 12:35 PM
  8. Beezzy's Avatar
    Damn I'm sorry about that. Someone def stole your phone.
    09-22-2012 12:36 PM
  9. kch50428's Avatar
    I'm on the phone with Verizon right now. If they fail to take care of it that is the next call I am making.
    Thanks
    And after talking with the credit card company, call FedEx and give them the details too - you need to have it on record everywhere you can that you did not get a phone delivered.
    09-22-2012 12:36 PM
  10. SaMaster14's Avatar
    Damn I'm sorry about that. Someone def stole your phone.
    That's what it's looking like. Although the ESN wasn't activated.

    I picked up the package and knew it was too light... even though this is the lightest iphone yet...
    Rocket_Girl likes this.
    09-22-2012 12:37 PM
  11. Peligro911's Avatar
    Oh hell no I would donkey punch someone they better do something
    iphonefizzle likes this.
    09-22-2012 12:37 PM
  12. jsntrenkler's Avatar
    Ouch, let us know how it goes. I had ups stick a 1st delivery notice without ringing the doorbell yesterday. Had to spend a couple hours on the phone with UPS and a manager had them re-deliver my phone at 5pm. I was ticked.


    Sent from my iPad using Tapatalk HD
    09-22-2012 12:37 PM
  13. SaMaster14's Avatar
    And after talking with the credit card company, call FedEx and give them the details too - you need to have it on record everywhere you can that you did not get a phone delivered.
    definitely. thanks!

    Verizon CS is being very helpful. They are trying to get me my phone. Hopefully all will work out.
    09-22-2012 12:42 PM
  14. SaMaster14's Avatar
    Verizon is doing an investigation... meaning 3-5 business days at least. Who knows what the outcome of that will be.

    So, I guess I stayed up until 3am to pre-order for nothing. Who knows when the **** I'm going to get the phone.
    09-22-2012 12:47 PM
  15. Peligro911's Avatar
    Verizon is doing an investigation... meaning 3-5 business days at least. Who knows what the outcome of that will be.

    So, I guess I stayed up until 3am to pre-order for nothing. Who knows when the **** I'm going to get the phone.
    Bull don't let it go
    09-22-2012 12:52 PM
  16. SaMaster14's Avatar
    Bull don't let it go
    They can't do anything else for me. I guess. I'm going to call my dad and have him say something. We've been loyal customers and spend way more than the average person with our phone bills and global plans etc. My dad is very good at persuading people to give him what he wants...

    Complaining to FedEx in a minute as well, and then my CC company.
    09-22-2012 12:55 PM
  17. Peligro911's Avatar
    If they can give your upgrade back then just go and get one hopefully someone will have some
    09-22-2012 12:57 PM
  18. SaMaster14's Avatar
    If they can give your upgrade back then just go and get one hopefully someone will have some
    I didn't use my upgrade. Paid full price.

    I'm going over to a VZW store now (In college... there is only one I know of and I don't have a car to get anywhere else, nor the time). If they have one in stock I will cancel my order and do just that. If not, I guess I'll wait it out.

    I have filed claims with Verizon, FedEx and notified my CC company.

    Thanks for all the help guys! I will keep you all updated
    09-22-2012 01:08 PM
  19. Peligro911's Avatar
    Ya i would consider that fraud cc company should give your money back Verizon should call a store tell them give you a phone .. If some how you were lying they could always charge your account for the second phone they gave you
    Andyjhay55 likes this.
    09-22-2012 01:12 PM
  20. SaMaster14's Avatar
    Ya i would consider that fraud cc company should give your money back Verizon should call a store tell them give you a phone .. If some how you were lying they could always charge your account for the second phone they gave you
    Exactly. They are calling me back within 48 hours. I'm having my dad give them a call too. Store near me is a 'premium retailer' so they don't have any in stock. Closest would be at the mall which is pretty far considering I don't have a car at college. I'll figure it out and keep everyone posted. I do have a Bold 9930, so I'm not SOL with no phone at all, or a broken one. I'm just a bit annoyed as you all can probably tell. Sorry for the rant!
    09-22-2012 01:45 PM
  21. Peligro911's Avatar
    Exactly. They are calling me back within 48 hours. I'm having my dad give them a call too. Store near me is a 'premium retailer' so they don't have any in stock. Closest would be at the mall which is pretty far considering I don't have a car at college. I'll figure it out and keep everyone posted. I do have a Bold 9930, so I'm not SOL with no phone at all, or a broken one. I'm just a bit annoyed as you all can probably tell. Sorry for the rant!
    I would be beyond annoyed lol more like pissed lol no need to apologize at all completely understandable
    09-22-2012 02:18 PM
  22. LVMHgirl's Avatar
    Ouch, let us know how it goes. I had ups stick a 1st delivery notice without ringing the doorbell yesterday. Had to spend a couple hours on the phone with UPS and a manager had them re-deliver my phone at 5pm. I was ticked.


    Sent from my iPad using Tapatalk HD
    Sorry that happened to you! Like others said, be sure and contact UPS/FedEx as well. Was the actual iPhone box still sealed?

    One time (back when I lived in a second floor duplex), I was sitting in my living room waiting for a package (not a phone delivery, just a regular package not requiring a signature) and heard the UPS truck....leaving. So I thought this delivery was for a neighbor. Went downstairs a few minutes later to get my mail and found a delivery notice IN my mailbox which was located next to the stairs. So the guy was too lazy to go up one small flight of stairs and knock or leave at my door which was clearly visible from the street and mailbox.

    The story gets better. The notice said "threw the package over backyard fence." WTF? I didn't have a backyard! The guy threw it in the next-door neighbor's backyard! Really??? And that neighbor was out of town.

    Needless to say, I was livid. I called UPS immediately to complain but of course since the package was technically delivered, there was nothing they could do about it.

    But in your case, you need to call to report and file the error/theft claim.

    Hope it gets resolved and you get your phone soon!
    09-22-2012 02:55 PM
  23. SaMaster14's Avatar
    Sorry that happened to you! Like others said, be sure and contact UPS/FedEx as well. Was the actual iPhone box still sealed?

    One time (back when I lived in a second floor duplex), I was sitting in my living room waiting for a package (not a phone delivery, just a regular package not requiring a signature) and heard the UPS truck....leaving. So I thought this delivery was for a neighbor. Went downstairs a few minutes later to get my mail and found a delivery notice IN my mailbox which was located next to the stairs. So the guy was too lazy to go up one small flight of stairs and knock or leave at my door which was clearly visible from the street and mailbox.

    The story gets better. The notice said "threw the package over backyard fence." WTF? I didn't have a backyard! The guy threw it in the next-door neighbor's backyard! Really??? And that neighbor was out of town.

    Needless to say, I was livid. I called UPS immediately to complain but of course since the package was technically delivered, there was nothing they could do about it.

    But in your case, you need to call to report and file the error/theft claim.

    Hope it gets resolved and you get your phone soon!
    There was no iPhone box at all. In the Fedex Box, there were literally only the papers from Verizon including Asurion information and my receipts. No iPhone box at all.
    09-22-2012 03:12 PM
  24. Peligro911's Avatar
    There was no iPhone box at all. In the Fedex Box, there were literally only the papers from Verizon including Asurion information and my receipts. No iPhone box at all.
    Did box look like it had been opened and resealed ?
    09-22-2012 03:14 PM
  25. SaMaster14's Avatar
    Did box look like it had been opened and resealed ?
    No, not to my knowledge. But if someone on the fedex truck stole it, it would be very easy for that person to just reseal it in fedex tape. idk. My parents are dealing with it now, contacting the cc company to stop the payment. If Verizon is less than cooperative than I will probably just have them give me a refund and go out and purchase the phone directly at an apple store or vzw store. But hopefully VZW can man up and just send me another phone by this week.
    09-22-2012 04:17 PM
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