1. iMore Question's Avatar
    i updated my phone and was trying to use it after but its just stuck on diagnostics page and wont move anywhere. my reboot button is broken so i am trying to reboot it from phone to pc but even that keep saying "please connect phone to pc using usb which i have please help!!!! thanks
    02-10-2016 09:35 PM
  2. Arnold Copeland's Avatar
    Try to make the hard reset
    02-11-2016 06:23 AM
  3. Sherry_B's Avatar
    Welcome to iMore!

    With it stuck on the diagnostics page and a broken power button, you may have to take your phone in to an authorized Apple store and have them help you at the Genius Bar. Hopefully someone else can post and offer a better solution.
    02-11-2016 08:11 AM
  4. mavsguy842's Avatar
    Do you have iTunes open and is the phone recognized in iTunes?
    02-12-2016 09:21 AM
  5. Richardio's Avatar
    Welcome to iMore!

    With it stuck on the diagnostics page and a broken power button, you may have to take your phone in to an authorized Apple store and have them help you at the Genius Bar. Hopefully someone else can post and offer a better solution.
    since it's out of warranty they will just try to upsell you a new iPhone

    They'll tell you that in order for them to fix the software they'll need to fix the button which costs 150 or something. Which is more than the phone is worth. So its better to just buy a new iphone.
    02-12-2016 11:26 AM
  6. Sherry_B's Avatar
    Do you have iTunes open and is the phone recognized in iTunes?
    Guests cannot reply to questions, unless they join the forum and create an account.
    02-12-2016 03:19 PM
  7. Ledsteplin's Avatar
    Guests cannot reply to questions, unless they join the forum and create an account.
    He's been a member since 2012. Or did I miss something? Lol
    02-12-2016 03:35 PM
  8. Sherry_B's Avatar
    He's been a member since 2012. Or did I miss something? Lol

    Maybe it's me that missed something lol. The OP doesn't have a name on my screen... it says "Guest" under his/her icon.
    02-12-2016 04:08 PM

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