1. InTheRed's Avatar
    Since I upgraded to iTunes 11, I can't manage the music on my iPhone. When I go to drag/drop the music onto the phone, I get the red void icon. Any idea on how to fix this? Google was not my friend.
    12-15-2012 01:22 PM
  2. warcraftWidow's Avatar
    Check the box that says manually manage music (on the first tab when you have your phone connected).
    12-15-2012 01:23 PM
  3. InTheRed's Avatar
    Thanks... I don't know how that was switched off.

    Now that I did that, it is asking me to erase and sync the entire phone. That wasn't part of the plan. I guess there is no work around on that one?
    12-15-2012 01:33 PM
  4. someonelse's Avatar
    I was having the same problem when I was trying to help my Popsy add songs to his iPhone. After hours of googling and web surfing, I eventually had to go with it; erase the entire iPod and re-add them with new ones. But seeing as you posted this about a year ago, I wonder, you find a way around it?????
    07-15-2013 09:22 AM
  5. luna smith's Avatar
    K me has done that IT DIDNT WORK FOR MEH!
    02-04-2014 03:37 PM
  6. luna smith's Avatar
    K now I restored my ipod and not it works YAY!!
    02-04-2014 03:38 PM
  7. luna smith's Avatar
    wait never mind I DIDNT WORK!!!!
    02-04-2014 03:40 PM

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