1. goodevening's Avatar
    I am thinking about setting up my phone as new because the iTunes on my computer will no longer sync with phone. Does anyone know of a way to get the videos off of my phone so that I can save them? I don't want to lose them when I set up as new.
    Thanks,
    Good Evening
    10-02-2012 10:15 AM
  2. John Yester's Avatar
    Does the iPhone show connected in iTunes?
    10-02-2012 10:27 AM
  3. John Yester's Avatar
    10-02-2012 10:38 AM
  4. goodevening's Avatar
    I had to make a new iTunes account on a new user name on my computer. My original iTunes is corrupted and the customer support at Apple believes that it was a problem with Windows. So my phone has not synced with this iTunes and when it connects it tells me that I need to erase the content and install as a new phone.
    10-02-2012 11:51 AM
  5. John Yester's Avatar
    I would plug in the iPhone locally and read the disk. Look in the folders for the videos and copy them over to your local HD. They will show up as MOV files
    10-02-2012 01:27 PM
  6. Jaguarr40's Avatar
    I am thinking about setting up my phone as new because the iTunes on my computer will no longer sync with phone. Does anyone know of a way to get the videos off of my phone so that I can save them? I don't want to lose them when I set up as new.
    Thanks,
    Good Evening
    I would presume from this that you do not have these videos on your local hard drive on your computer correct in a folder? if you don't then I would do what John suggested to do, If you by chance do have them even though you asked how to get them off your phone so you dont lose them then simply set up your phone as new and then transfer them back into iTunes for resyncing. As I said if you don't have them, I would go back to Johns advice.
    10-02-2012 03:15 PM

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