so i recently purchased a 4S, between the fact it rattles and the screen having the yellowish/warm tint look i decide to make an appt.
i know the consensus is that this is normal. however, my question is that how they will approach it? also, IF they do replace it will it be with a 90 day refurb or new and will it stay within the 1 year manufacturer warranty parameters?
any advice would be greatly appreciated. i will be going this evening..
I am very sympathetic for you. My nightmare with defective iPhone 4S's just ended hopefully. Early last month I went to Verizon for their LTE and to get grandfathered into their unlimited data plan via that loophole. I was successful but hated using an Android phone, so went back to AT&T. Of course I had already sold my launch day 4s which worked flawlessly. Went to the Apple store and picked up an unlocked white 32GB. Worked fine expect it vibrated like crap. I then swapped it out for a black one and that one did it too but the genius didn't agree and said wither take it or return it. I returned it and then bought a brand new sealed AT&T 4s on eBay. I noticed with that one that the power button was very loose. When you turned the phone from portrait to landscape you could hear the piece move. Ridiculous.
Called Apple because I didn't feel like driving the hour to the Apple Store and they sent me a "New" 4s. I was actually kind of hoping it was refurbished one because I know they thoroughly check those. Well I got it yesterday morning and it was perfect, later when I rested my thumb on the home button and it wiggled. It did this and creaked whenever I moved my thumb. I know that's normal because no other iPhone I had did this and that was a lot.
I immediately made a Genius appointment. He looked at it and guess what??? He couldn't find a problem. I took him over to the display 4S's and said, "Why don't these have any play in the home button?" He said, "their all different." I told him my iPhone story and this is ridiculous and if there was anything he could do for me I'd be very grateful. I was very nice. He then agrees to replace it and brings out an even worse phone. The home button in this phone had even more play to it. I said, NO WAY.
He then said this was all he could do and I coud either have this phone or the one I brought to him. I then lost it and began to throw a tantrum out of rage. I threatened to call corporate and mention his name and how they won't replace a clearly defective phone. He told me to hold on while he went in the back to see if there was anything he could do. He then brings out another "new" phone. I thoroughly examined that one. I said, see this one has NO play with the power button. He then agreed and I took that phone. Its flawless but what a freaking headache.
OP: DEMAND a replacement and thoroughly test it out in the store. Who cares if you look like an idiot. The latest batch of iPhone 4S's must be hit or miss. I still can't believe the geniuses in the store will do almost nothing to make a customer happy.
Good Luck!!!