1. 0pusX's Avatar
    Sitting in my recliner today, phone slid off my lap and into the side of the chair and subsequently "under" the chair. Well, without even thinking, I grab the recliner lever and lower the foot rest and to my dismay hear the most god-awful, gut wrenching sound...... I knew what it was, I was hoping it wasn't though..... yep sure enough, screen shattered.

    So I grab my phone, feeling nauseous, and go to get it fixed/repaired/whatever.

    First stop is Verizon. Guy looks at it and says I have to make an insurance claim. $199 deductible and they will overnight me a refurb.

    So I figure I'll go into Apple and see what they say.

    They say $149 for swapping out the phone if I add Apple Care + (which if I had AC+ now this swap would have only cost me $49) So I take them up on it. $249 for swapped phone and AC+.

    It sucks that I did such a bonehead thing like this. And I am still kicking myself for lowering down that damn foot rest.

    Oh well, live and learn, at least I have a new phone today and am up and running again.
    03-13-2012 02:42 PM
  2. Rockdog97's Avatar
    aren't there sites that you can buy replacement parts?
    03-13-2012 02:50 PM
  3. 0pusX's Avatar
    Probably, but seeing as how this is my first Apple product I am leery of doing anything that may screw things up even more. Plus the bottom charging port ended up being damaged too so I would have needed a new on of those.
    03-13-2012 02:55 PM
  4. Gixxer07's Avatar
    I've dropped my phone between a recliner many times. Always been scared of crushing it like that lol
    03-13-2012 02:56 PM
  5. joe_fresh's Avatar
    There are but some people don't feel comfortable repairing devices like this. Even if he fudged it up and had to make a claim, which are a pain because you have to fill out and fax paper work so it was probably easier this way for him. Not cheaper
    03-13-2012 02:59 PM
  6. 0pusX's Avatar
    All I can say is NEVER, NEVER lower the foot rest. Do WHATEVER it takes to climb out of that recliner.....no matter if your throw your back out doing it. hahahaha
    03-13-2012 03:00 PM
  7. joe_fresh's Avatar
    Probably, but seeing as how this is my first Apple product I am leery of doing anything that may screw things up even more. Plus the bottom charging port ended up being damaged too so I would have needed a new on of those.
    And that is why my phone goes safely on the end table next to me lol....
    03-13-2012 03:00 PM
  8. BrindawithanI's Avatar
    Do WHATEVER it takes to climb out of that recliner.....no matter if your throw your back out doing it. hahahaha
    That made me LOL!
    FA1SGL likes this.
    03-13-2012 03:39 PM
  9. Garz's Avatar
    You made the right decision. If you break it again, you have another chance to pay only $49 for replacement. Smart move.
    03-13-2012 04:14 PM
  10. Eileen89's Avatar

    It sucks that I did such a bonehead thing like this. And I am still kicking myself for lowering down that damn foot rest.

    Oh well, live and learn, at least I have a new phone today and am up and running again.
    Don't beat yourself up over this, **** happens. Look at it this way, Apple replaced it without charging you the full retail price and they let you add AppleCare+, so IF it happens again you'll get it fixed for $49.
    0pusX likes this.
    03-13-2012 04:18 PM
  11. mustangboy88's Avatar
    So you now have AC+ and VZW Insurance? I would cancel the VZW Insurance and save yourself the money on the bill. That's what I did with Sprint, although they don't offer insurance on iPhones anyways. Do the math.(Sprint) $8 x 24 months = $192 + $100 deductible (that was on my Nexus S 4G) or $99 with a $49 deductible.No sure what VZW charges for insurance. Last I knew it was $7, but even then, $199 deductible for refurbs???? OUCH!
    03-13-2012 04:29 PM
  12. Eileen89's Avatar
    So you now have AC+ and VZW Insurance? I would cancel the VZW Insurance and save yourself the money on the bill. That's what I did with Sprint, although they don't offer insurance on iPhones anyways. Do the math.(Sprint) $8 x 24 months = $192 + $100 deductible (that was on my Nexus S 4G) or $99 with a $49 deductible.No sure what VZW charges for insurance. Last I knew it was $7, but even then, $199 deductible for refurbs???? OUCH!
    Only thing is, Verizon's insurance covers lost/stolen which AppleCare+ does not.


    Sent from my iPhone 4S using Tapatalk.
    Last edited by Irish Rose; 03-13-2012 at 04:43 PM.
    ThePinkChameleon likes this.
    03-13-2012 04:38 PM
  13. mustangboy88's Avatar
    Only thing is, Verizon's insurance covers lost/stolen which AppleCare+ does not.
    Good point.

    I am just going to go back in my dark corner and keep peeking back at all the smart people in envy.

    I guess it all comes down to what your situation/tendancies are. I have never lost a phone (knock on wood), but I have walked into a lake waist high before I realized my phone was in my bottom cargo pocket.
    03-13-2012 05:34 PM
  14. Cleveland's Avatar
    But if you add your device to your homeowners / renters policy for full ratail plus taxes and cases screen protectors or whatever It's only $60 ish a year NO DEDUCTIBLE
    03-13-2012 06:37 PM
  15. 0pusX's Avatar
    You can do that?!?!?!
    03-13-2012 06:46 PM
  16. Eileen89's Avatar
    You can do that?!?!?!
    Unfortunately not all Insurance companies will do this, my homeowners won't. Best thing to do is call and find out for sure if yours would.


    Sent from my iPhone 4S using Tapatalk.
    03-13-2012 07:05 PM
  17. 0pusX's Avatar
    Hmmmm wonder how much my insurance premium would go up the following year then.....
    03-13-2012 07:08 PM
  18. jsntrenkler's Avatar
    Hmmmm wonder how much my insurance premium would go up the following year then.....
    My iPhone is covered as part of my $30,000 in personal property coverage. I can't imaging a $650 claim impacting my premium very much I think my renters is only $260 a year.
    03-14-2012 03:33 AM
  19. 0pusX's Avatar
    Checked with my insurance. It is covered, however, I have a $500 deductible so it's cheaper to just pay the $200 for replacement phone.....plus she said my premium would most likely go up the following year .
    03-14-2012 10:10 AM
  20. GingerSnapsBack's Avatar
    Unfortunately not all Insurance companies will do this, my homeowners won't. Best thing to do is call and find out for sure if yours would.


    Sent from my iPhone 4S using Tapatalk.
    My homeowner's went up this year anyway as it has done every year I've owned my house. Insurance Guy offered me an addendum to my policy to cover my iPhone and my computers and stuff. It was cheaper to stick with Verizon's insurance. No one told me about AppleCare when I bought my phone or I would have done that since it's cheaper and no refurbs.
    03-14-2012 05:08 PM
  21. Garz's Avatar
    My iPhone is covered as part of my $30,000 in personal property coverage. I can't imaging a $650 claim impacting my premium very much I think my renters is only $260 a year.
    Did you endorse the phone on your policy? Many cases it has to be endorsed and has its own seperate coverage for it to be covered. Also, any claim can cost you a claims free discount if you have that discount now. So yes, it can cost you.
    Last edited by Garz; 03-14-2012 at 05:27 PM.
    03-14-2012 05:25 PM
  22. 0pusX's Avatar
    No one told me about AppleCare when I bought my phone or I would have done that since it's cheaper and no refurbs.
    Well I am still keeping the Verizon insurance because it covers loss/theft where as Apple Care + does not.

    Also, I am not so sure the phone Apple gave me in the store was new..... it came out of a plastic black box and didnt come with any accessories or anything. Just the phone wrapped in a plastic bag inside the black box......so my guess is that the replacement phone was not actually new.
    03-14-2012 05:35 PM
  23. jono119's Avatar
    i got the bestbuy geeksquad protection plan at 14.99 a month with no deductible and unlimited uses...
    03-14-2012 05:36 PM
  24. Garz's Avatar
    i got the bestbuy geeksquad protection plan at 14.99 a month with no deductible and unlimited uses...
    $180 per year? Ouch And that doesnt even include coverage for theft.
    03-14-2012 05:53 PM
  25. GingerSnapsBack's Avatar
    i got the bestbuy geeksquad protection plan at 14.99 a month with no deductible and unlimited uses...
    It's way more expensive than Verizon or AppleCare, but what does that cover? If you smash your phone's screen, do they fix it? If someone steals your phone and you need another one, will they replace it?
    03-15-2012 10:44 AM
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