1. amart402's Avatar
    I plugged my iPhone in the other day, and iTunes came up with the screen that you would get when you plug a new iPhone in for the first time, asking if I wanted to set it up as a new device or restore from a backup. The thing is, my phone is working just fine now, and I don't need to restore it. I can't get past this screen so I can't sync music or anything else with the computer. iTunes has the name of the phone in the left sidebar, so it's recognizing it as not a new phone. I've only ever backed up my phone with iCloud, so I can't restore it from a backup on the computer. How can I get it to sync music with my computer?
    01-25-2012 04:35 PM
  2. Shellbell67's Avatar
    Are you using it on the same computer you always have? If you go under the name of your iPhone does it show all your info? Phone model etc...?
    01-25-2012 05:09 PM
  3. amart402's Avatar
    Yup same computer and everything; I've synced music from it before. No it doesn't show any info, just the name I gave it when I first set it up.
    01-25-2012 05:21 PM
  4. ThePinkChameleon's Avatar
    Only thing that comes to my mind that you could try - on your phone go into your settings menu and turn OFF your iCloud back up. A pop up will then say your phone will sync when you connect to iTunes. When your done, you can go back into the icloud menu on your phone and turn it back ON if you want.

    Hopefully that'll do the trick for you.
    01-25-2012 05:24 PM
  5. Shellbell67's Avatar
    You can try what Pink said...also make sure you have your phone to sync with iTunes in your phones settings
    01-25-2012 05:31 PM
  6. amart402's Avatar
    Turning off iCloud syncing didn't fix it. Where is the option to turn on syncing with iTunes. I have wifi sync turned on.
    01-25-2012 08:25 PM
  7. ame's Avatar
    when you're plugged in it's on the "info" tab of your iphone.
    01-25-2012 09:40 PM
  8. amart402's Avatar
    That's the problem, I can't even get to that. It shows the page asking if I want to set it up as a new phone or restore from a backup and that's all I can get to.
    01-26-2012 02:28 PM
  9. amart402's Avatar
    Ok I figured it out. I clicked set up as new iPhone then immediately canceled the process and it worked just like normal. That was weird.
    01-26-2012 04:44 PM
  10. ThePinkChameleon's Avatar
    Ok I figured it out. I clicked set up as new iPhone then immediately canceled the process and it worked just like normal. That was weird.
    Hmmmm....ok. Weird indeed. Glad you fig'd that out. I had no other ideas for ya, and now hopefully you wnt have that issue again !!
    01-26-2012 04:59 PM
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