1. H_D's Avatar
    Hey guys,

    I need some advice. I recently purchased a brand new 64GB iPhone 4S from Craigslist and took it over to the AT&T store yesterday. I broke the seal at the store and as usual both the front and back plastic protectors were on. The reason I had taken it to the store was to get it activated. As I watched the store rep across the counter attempt to pry open the SIM card door, I saw him slip and then he attempted again and he managed to pry it open. He returned my iPhone to me fully activated and plastic still intact and put it back into the box until today when I opened it again. Now when I removed the plastic and started restoring a backup I had created on my iP4, I noticed 2 chip dents. 1 was on the chrome bezel and the other on the black frame that surrounds the screen. In addition to the chip dents, my SIM card tray is not properly aligned so the bottom part protrudes noticeably. My question is if I go back to the AT&T store and complain, will they give me a new one or will they not accept responsibility? Any advice is appreciated....TIA
    Last edited by YaBoiD; 01-15-2012 at 03:27 AM.
    01-15-2012 03:09 AM
  2. Bias X's Avatar
    I imagine after watching him slip you should have examined the phone.

    Coming back afterwards its going to be very hard to prove that the rep specifically damaged your phone. Depending on you're location their might be enough flow of people that the rep might not even recall seeing you.

    But its always worth a shot.
    01-15-2012 03:20 AM
  3. H_D's Avatar
    I edited and included that I purchased from Craigslist. Sorry I didn't include that info the first time. I am going to try going back Monday morning due to my work schedule. It's a rep I usually deal with at the store so he remembers me since I have bought past phones from there.
    01-15-2012 03:31 AM
  4. Cleveland's Avatar
    All he needed was a paper clip - no prying necessary
    01-15-2012 10:58 AM
  5. jsntrenkler's Avatar
    I would have inspected the phone after he handed it back to you. I agree with the above, it may be difficult to get him to accept responsibility. Who is to say that you didn't drop it when you got home? "I'm not saying you did, just giving you a example of what might come."
    01-15-2012 11:48 AM
  6. cardfan's Avatar
    Just exchange it at an apple store. Doesn't matter where you bought it from.
    H_D likes this.
    01-15-2012 02:12 PM
  7. tlo07's Avatar
    Just exchange it at an apple store. Doesn't matter where you bought it from.
    They are just going to swap out a damaged iPhone just like that? I'm skeptical...
    01-15-2012 02:23 PM
  8. Totalimmortal363's Avatar
    They're gonna tell you to pound sand. It left the store, THEN you noticed. It's out of their hands at that point.

    I work for AT&T and I'd tell you the exact same thing. Not our problem after it leaves the store.
    ghostface147 likes this.
    01-15-2012 04:28 PM
  9. H_D's Avatar
    Just exchange it at an apple store. Doesn't matter where you bought it from.
    Spoke with the Apple store and they will be exchanging it for another new one plus AT&T added a decent credit to my account . Thanks for the help guys. I will definitely be more skeptical next time I think about having a rep work on my phone.
    ChaosShadow likes this.
    01-16-2012 02:39 PM
  10. tlo07's Avatar
    Spoke with the Apple store and they will be exchanging it for another new one plus AT&T added a decent credit to my account . Thanks for the help guys. I will definitely be more skeptical next time I think about having a rep work on my phone.
    Wow! You are soooo lucky! I'm glad that worked out. I didn't think they would do a darn thing!
    H_D likes this.
    01-16-2012 04:51 PM
  11. Cleveland's Avatar
    Apples Customer Service rocks, I love em - and The AT&T thing is a nice bonus ... Glad it all worked out
    H_D likes this.
    01-16-2012 05:49 PM
  12. Wildo6882's Avatar
    Apples Customer Service rocks, I love em - and The AT&T thing is a nice bonus ... Glad it all worked out
    +1 on Apple's Customer Service. It's the best in the land in my opinion, especially for such a giant corporation. Just had a VERY GOOD experience with them myself, and it's almost making this half Apple/half Android guy go all Apple.

    Glad everything worked out for ya!
    01-17-2012 09:04 AM
  13. Kehjj04's Avatar
    That's so awesome! Lucky you there is nothing I love more than customer service!! I will shop again and again from anywhere with good customer service
    H_D likes this.
    01-17-2012 09:16 AM
  14. Wildo6882's Avatar
    That's so awesome! Lucky you there is nothing I love more than customer service!! I will shop again and again from anywhere with good customer service
    Yep! That's why I said this customer service experience for me is making me think of going all Apple, all the time! I would prefer to give my money to a company that would continue to support me and their products, and not make it a hassle to deal with. They actually made me feel like they cared. Which is VERY RARE, it seems. They responded to my emails quick and even called me when they said they would, and got my issue taken care of in under 24 hours. I don't know of many other multi-billion dollar corporations that would treat their customers the way they do.
    01-17-2012 11:22 AM
  15. Briannawilks's Avatar
    This happened to me. You can take it back to where it happened and they should replace it


    Sent from my iPhone 4S using Tapatalk
    01-17-2012 11:32 AM
  16. pkcable's Avatar
    Glad to hear it worked out for you! I too have had MUCH better experiences at the Apple Stores with my iPad.
    01-18-2012 01:29 PM
  17. sting7k's Avatar
    Hey guys,

    I need some advice. I recently purchased a brand new 64GB iPhone 4S from Craigslist and took it over to the AT&T store yesterday. I broke the seal at the store and as usual both the front and back plastic protectors were on. The reason I had taken it to the store was to get it activated. As I watched the store rep across the counter attempt to pry open the SIM card door, I saw him slip and then he attempted again and he managed to pry it open. He returned my iPhone to me fully activated and plastic still intact and put it back into the box until today when I opened it again. Now when I removed the plastic and started restoring a backup I had created on my iP4, I noticed 2 chip dents. 1 was on the chrome bezel and the other on the black frame that surrounds the screen. In addition to the chip dents, my SIM card tray is not properly aligned so the bottom part protrudes noticeably. My question is if I go back to the AT&T store and complain, will they give me a new one or will they not accept responsibility? Any advice is appreciated....TIA
    Question, why did you take it to the store? If it was new and sealed the iPhone comes with a SIM card already installed and all you need to do is connect to iTunes at home. No AT&T interaction required; normally.
    01-18-2012 02:25 PM
  18. Cleveland's Avatar
    Unless the SIM was active on another account since the OP bought the device on craigslist from someone
    01-18-2012 02:35 PM
  19. Smlk's Avatar
    I absolutely love Apple's customer service. That is one of the things that keeps me coming back to their products. They truly are amazing and with myself and three teenagers, it's been a blessing!
    01-18-2012 02:36 PM
  20. bigbirdlarry's Avatar
    i think you are screwed my friend
    01-18-2012 05:59 PM
  21. xandermac's Avatar
    They're gonna tell you to pound sand. It left the store, THEN you noticed. It's out of their hands at that point.

    I work for AT&T and I'd tell you the exact same thing. Not our problem after it leaves the store.
    Lovely..........


    Sent from my iPhone4s using Tapatalk
    01-23-2012 11:08 AM
  22. Jeremy's Avatar
    I feel the OP's pain. Exactly why nobody touches my phones buy myself.
    01-23-2012 11:12 AM
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