1. ezermb's Avatar
    I bought a white iPhone 4S on launch day at the ATT store..well I think im kinda changing my mind on the white, and thinking I want to get a black one instead. Obviously it hasnt passed 30 days yet, does anyone know if I could exchange it? Thanks in advanced.
    11-05-2011 06:53 PM
  2. KUngFuKev's Avatar
    611 from your cell phone or 18003310500 or call the store you purchased it at.
    11-05-2011 07:03 PM
  3. leharris22's Avatar
    I think most places have a 7 day exchange period and the 30 day period is for if there is any defective with the productive.
    11-05-2011 07:29 PM
  4. iLive an iLife's Avatar
    I used to sell cell phones way back when and the return period was always the same as exchange. If AT&T gives you 30 days to return, I'm 99% sure you have 30 days to exchange.
    11-05-2011 11:38 PM
  5. Garz's Avatar
    I think most places have a 7 day exchange period and the 30 day period is for if there is any defective with the productive.
    30 day exchange with AT&T and 1 year warranty with Apple
    11-06-2011 01:11 AM
  6. Eileen89's Avatar
    I bought a white iPhone 4S on launch day at the ATT store..well I think im kinda changing my mind on the white, and thinking I want to get a black one instead. Obviously it hasnt passed 30 days yet, does anyone know if I could exchange it? Thanks in advanced.
    Since you are still within your 30 day exchange/return period you can still exchange it at any corporate AT&T store if they have them in stock. Best thing to do is call around to the stores in your area and find out when they are expecting a shipment to come in. The one in my area said they usually get a few in on Friday afternoon and are sold out by the end of the day, so if you do find one go there as soon as you can.
    11-06-2011 09:31 AM
  7. TLD1's Avatar
    Yeah, all what is posted is basically true...but very few AT&T stores have stock to handle exchanges yet. Most are still only stocking a few at random times for retail. I would sure call ahead and see if they had another phone in stock for you.

    I had to exchange my original 4Gs because of outgoing call issues and random call dropping...and finally had to settle for two choices...go through the mail exchange deal with Apple, which has become a total PITA in the last couple of years ($500 deposit on your credit card...), or drive the 7-hour round trip to my "local" Apple store in St. Louis. Once I got there, I was in and out in less than an hour...but it wasn't fun.
    11-06-2011 09:39 AM
  8. DANNCAS's Avatar
    you have 30 days and need to pay 35.oo dallors restocking fee. But you will wait to get a phone.
    I have a Gallaxy S2 and waiting for my iphone 3 weeks now. had to pay 35 restock fee. at lest they are letting me keep the droid till then and will refund the cash for the droid. Untill now I piad for two phones.
    If I was you I keep what you have
    11-06-2011 10:14 AM
  9. ezermb's Avatar
    Thanks you guys for all the replys! Im gonna think about it, I only have a few more days, but just wanted to know my options as it comes down to the end of the 30 days. Thanks!!
    11-06-2011 02:40 PM
  10. Eileen89's Avatar
    Thanks you guys for all the replys! Im gonna think about it, I only have a few more days, but just wanted to know my options as it comes down to the end of the 30 days. Thanks!!
    Good luck. Let us know how it turns out.
    11-06-2011 05:02 PM
  11. c0pE89's Avatar
    i know Verizon only gives 15 days
    11-06-2011 09:41 PM
  12. Eileen89's Avatar
    i know Verizon only gives 15 days
    Actually, Verizon's return policy is 14 days. Return Policy & Termination Fee | Verizon Wireless
    11-07-2011 12:47 PM
  13. Gixxer07's Avatar
    I do believe when I signed up with AT&T they told me that it was 14 days as well
    11-07-2011 12:53 PM
  14. Eileen89's Avatar
    I do believe when I signed up with AT&T they told me that it was 14 days as well
    You were told incorrectly if this was the case, as AT&T's return/exchange period is 30 days. AT&T Returns Policy - Wireless from AT&T.
    11-07-2011 03:26 PM
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