1. Wallace's Avatar
    I have just made a genius appointment regarding my faulty NEW iPhone4Sand have a question or two.

    Never done this before as my previous iPhones have never gone faulty. I reckon this is a hardware issue. The ear piece sound is just basically squeaking at you. You can hardly comprehend what the caller is saying. I have restored as new and cold booted but always the same.

    Anyway, if the Genius agrees its a hardware issue, will he swap it there and then or send it for repair? I know iPhone4S's are in very short supply (mine is a 32GB model), so is he likely to have a replacement there? Do they keep a stock for just this occasion?

    Thanks in advance.
    Last edited by Wallace; 11-04-2011 at 06:41 PM.
    11-04-2011 06:38 PM
  2. SnapThrow's Avatar
    I'm 99% sure they will swap it right then and there
    11-04-2011 06:42 PM
  3. Boobie12's Avatar
    They should have a certain amount in the back that they don't sell for occasions like this. When I swapped mine out the other day, that's what he told me. They should swap it on the spot.
    11-04-2011 06:52 PM
  4. Wallace's Avatar
    Thanks for the replies, reassuring to know.
    You can imagine I was really annoyed when I found this problem, couldn't believe it. I had spent all afternoon playing and setting up and had it set right. Then I received a phone call only to discover this fault. I thought it was the caller's microphone at first, but I have tried on several calls now using different phones but I always get this awful distorted squeak instead of plain, clear speech on my i4S.


    Sent from my iPhone using Tapatalk
    11-04-2011 06:58 PM
  5. E_Brown's Avatar
    Thanks for the replies, reassuring to know.
    You can imagine I was really annoyed when I found this problem, couldn't believe it. I had spent all afternoon playing and setting up and had it set right. Then I received a phone call only to discover this fault. I thought it was the caller's microphone at first, but I have tried on several calls now using different phones but I always get this awful distorted squeak instead of plain, clear speech on my i4S.


    Sent from my iPhone using Tapatalk
    This is probably a stupid question, but did you take the plastic cover the front. That happened to my mom when she first got her iPhone and that's basically how she said her phone sounded.


    Sent from my iPhone 4S using Tapatalk
    11-04-2011 07:40 PM
  6. ame's Avatar
    they should swap it on the spot.
    11-04-2011 08:00 PM
  7. IIJBII's Avatar
    This is probably a stupid question, but did you take the plastic cover the front. That happened to my mom when she first got her iPhone and that's basically how she said her phone sounded.


    Sent from my iPhone 4S using Tapatalk
    I agree. Know it seems obvious but I saw this happens to someone in the store as well. Both the customer and employee didn't know what to do for a few minutes. They just kept making test calls until they figured it out.
    11-04-2011 09:04 PM
  8. E_Brown's Avatar
    I agree. Know it seems obvious but I saw this happens to someone in the store as well. Both the customer and employee didn't know what to do for a few minutes. They just kept making test calls until they figured it out.
    Yeah it's surprising how people don't think of little things like that.


    Sent from my iPhone 4S using Tapatalk
    11-04-2011 09:08 PM
  9. IIJBII's Avatar
    Yeah it's surprising how people don't think of little things like that.


    Sent from my iPhone 4S using Tapatalk
    Yes, but in all fairness it's laid on perfect so it takes a bit to see it. Also, it's odd that it covers the mic. I know some people on other phones leave the default screen sheet on until they get a case/protector.
    11-04-2011 09:15 PM
  10. j_benj's Avatar
    I had a defective 4S put of the box as well. there was a dark, discolored area in the upper left of the screen by the carrier name. I made an appt at the genius bar for someone to take a look at it. Fearing the worst, I went!

    I was surprised that the second the Apple girl turned on my phone, she said, "yeahhh so you have this backed up right?". I answered yes, to iCloud. then she says, "I'll be right back."

    Couple minutes later she comes out with a new phone and sets it up for me. Restores my backup and all my apps over the store's wifi and I was outta there in under an hour.

    (this is my first iPhone, so if this is normal for Apple, forgive me. not used to this kind of customer service)
    11-04-2011 10:35 PM
  11. E_Brown's Avatar
    I had a defective 4S put of the box as well. there was a dark, discolored area in the upper left of the screen by the carrier name. I made an appt at the genius bar for someone to take a look at it. Fearing the worst, I went!

    I was surprised that the second the Apple girl turned on my phone, she said, "yeahhh so you have this backed up right?". I answered yes, to iCloud. then she says, "I'll be right back."

    Couple minutes later she comes out with a new phone and sets it up for me. Restores my backup and all my apps over the store's wifi and I was outta there in under an hour.

    (this is my first iPhone, so if this is normal for Apple, forgive me. not used to this kind of customer service)
    Having a problem like that isn't normal. Normally apples error rates are much lower then other companies. But yes the customer service is usually that good. Apples customer service is excellent.


    Sent from my iPhone 4S using Tapatalk
    11-04-2011 10:41 PM
  12. Wallace's Avatar
    This is probably a stupid question, but did you take the plastic cover the front. That happened to my mom when she first got her iPhone and that's basically how she said her phone sounded.


    Sent from my iPhone 4S using Tapatalk
    Not a stupid question, but yes, I have removed the protective plastic front & rear covers.

    Yet another question. As the phone is useless as a 'phone', lol, I have reset everything as it was out of the box. To the extent that it requires setting up and connecting to iTunes. It's just me being paranoid I guess, but I don't want ANY personal info of mine being handed out to anyone when the phone is repaired.
    I am wondering if this is a mistake as it will be difficult to test the problem without a SIM inserted and the ability to make/receive a call.

    Should I set up the phone again before I take it in?

    Sorry for all the questions.
    11-05-2011 04:05 AM
  13. Shooter03's Avatar
    gotta love the genius's, top bunch of peeps!!
    11-05-2011 06:46 AM
  14. E_Brown's Avatar
    Not a stupid question, but yes, I have removed the protective plastic front & rear covers.

    Yet another question. As the phone is useless as a 'phone', lol, I have reset everything as it was out of the box. To the extent that it requires setting up and connecting to iTunes. It's just me being paranoid I guess, but I don't want ANY personal info of mine being handed out to anyone when the phone is repaired.
    I am wondering if this is a mistake as it will be difficult to test the problem without a SIM inserted and the ability to make/receive a call.

    Should I set up the phone again before I take it in?

    Sorry for all the questions.
    Yes keep your sim in the phone. They need to test the phone, and see the problem. They may have a sim there, I don't know. If you want to wipe the phone after that, you can do it right from the phone and then pull your sim.


    Sent from my iPhone 4S using Tapatalk
    11-05-2011 08:38 AM
  15. ebedoun's Avatar
    They will actually make you wipe it right when they swap it out.
    11-05-2011 09:47 AM
  16. Gixxer07's Avatar
    I just swapped my phone out about two weeks ago and they had me sign a thing saying its ok it erase the data on the phone and thang handed me the phone to have me press the button to erase everything.
    11-05-2011 10:00 AM
  17. Wallace's Avatar
    I have taken your advice and restored the i4S. Hope they have a replacement there and then. I could always drop back to my i4, but that's not the point. It cost me 599 so it must work or I want a refund! Lol.

    As a side note, I have posted previously about iCloud and that I thought it was a waste of time. I want to change my mind! I restored my i4S from a backup I made from my i4 whilst at work and away from my home PC. It worked like a charm. So there you have it, I have eaten my own words.

    As the saying goes 'Every iCloud has a silver lining'
    11-05-2011 12:08 PM
  18. ame's Avatar
    Yp they made me click reset on both.
    11-05-2011 01:30 PM
  19. iLive an iLife's Avatar
    Don't mean to hijack the thread, but I've always wondered: Does Apple give
    you a brand new iPhone when you do a warranty exchange or a refurb?
    I've always assumed refurb but, from reading all of these posts, it sounds like they give out new phones.
    11-05-2011 09:09 PM
  20. E_Brown's Avatar
    Don't mean to hijack the thread, but I've always wondered: Does Apple give
    you a brand new iPhone when you do a warranty exchange or a refurb?
    I've always assumed refurb but, from reading all of these posts, it sounds like they give out new phones.
    They gave out referbs, but right now there are no referbs yet, so it'll be new in a referb box.


    Sent from my iPhone 4S using Tapatalk
    iLive an iLife likes this.
    11-05-2011 09:17 PM
  21. Wallace's Avatar
    Well, job done. It's the first time I have experienced Apple customer support and I am very impressed.

    They confirmed the fault, and reached under the counter with a new phone!

    As someone said, I had to sign a disclaimer about Apple erasing all my data etc.

    All fine and dandy!!
    11-06-2011 01:51 PM
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