1. Eileen89's Avatar
    how did u get att to cancel your order? i just called them and they told me i have to wait until i get it then return it to them, att is pissing me off
    Call customer service again and while in the options menu, choose the option to cancel your service. You'll be surprised at how willing AT&T becomes to help when you tell them you are going to close your account because of their botched preorder this year. The rep ended up notating my account so when I spoke to the store manager of where my order was placed he saw the not and the fact that I already had a 4S on my service, so he went ahead and canceled my order. Took about 2 or 3 hours for it to show up on line, but at least it got done. If the iPhine is on backordered stays there is no reason why AT&T can't cancel your order.
    10-18-2011 11:53 PM
  2. IXFIT's Avatar
    White VZW 16GB 4S ordered on Oct 9 with expected shipping date of 10/21 arrived today.
    10-19-2011 11:24 AM
  3. soupmang's Avatar
    ordered 16gb black thru verizon on Oct 9th. card was finally charged today, and order status now says Your order will ship by 10/21. my wait is ALMOST over :-D

    ...and received my tracking number, phone will be here tomorrow!!!
    Last edited by soupmang; 10-19-2011 at 03:24 PM.
    10-19-2011 01:02 PM
  4. mellisnj's Avatar
    Black 16 GB iPhone 4s Sprint ordered October 7th first preorder at Best Buy and still haven't received it. Also order Same phone from Sprint Store October 15th. That phone is expected to be in later this week. Not a happy camper.
    10-19-2011 05:46 PM
  5. jjcasillas15#IM's Avatar
    Just ordered Verizon Black 16gb iPhone 4s. Expected to arrive by Nov. 1st... Ordered on Apple website. Coming from Android, first iPhone... Really excited!!!
    10-19-2011 06:13 PM
  6. amojeba's Avatar
    I just ordered mine too. Black 16GB thru VZW. Expected to ship by 10/28.
    We'll see.....I'm coming from Android, so this will be an interesting experience.
    10-19-2011 06:39 PM
  7. bphelminski's Avatar
    I ordered mine on 10/18 through VZW. Black 64GB. Initially it said expected shipping date of 10/21. Then yesterday it changed to 10/28. But, tonight I got an email saying that it has shipped and will be delivered tomorrow. So, hopefully something like that plays out for everyone else.
    10-19-2011 09:25 PM
  8. TLD1's Avatar
    Pre-Ordered a black 16gb iPhone 4GS from AT&T corporate store the evening of 10/7. AT&T order status has gone from "In Progress" to back-ordered...with no tracking or statement of shipment.

    Same BS as last year with the iPhone 4 launch!!

    AT&T blames Apple for not shipping the phones...Apple blames AT&T for botching the launch.

    I don't care who's to blame...I just want my damn phone!!!
    10-20-2011 11:46 AM
  9. pendragyn's Avatar
    Pre-Ordered a black 16gb iPhone 4GS from AT&T corporate store the evening of 10/7. AT&T order status has gone from "In Progress" to back-ordered...with no tracking or statement of shipment.

    Same BS as last year with the iPhone 4 launch!!

    AT&T blames Apple for not shipping the phones...Apple blames AT&T for botching the launch.

    I don't care who's to blame...I just want my damn phone!!!
    I pre-ordered a 16GB white 4S 30 minutes after my local AT&T store opened. My order was immediately listed as backordered. As of last night the backordered column changed from 1 to 0, hopefully will get a shipping notification soon. I never had a problem when pre-ordering my 3GS or 4 from the B&M before, but after this I'll never do it again. This is definitely AT&T's fault, not Apple.

    Edit - Add it has been shipped, scheduled for delivery for tomorrow.
    Last edited by pendragyn; 10-20-2011 at 04:54 PM.
    10-20-2011 12:54 PM
  10. mozart1756's Avatar
    Checked my order status at 2:30 pm today and it is now out of backorder status but still pending shipment. Good news!
    10-20-2011 06:05 PM
  11. teejaywhy's Avatar
    Ordered my white 32GB from Apple.com yesterday, hoping to avoid all of the launch traffic. Looks like maybe I didn't wait long enough.

    It says it will deliver November 1-8. I can wait, but I'm not sure that my husband can. I talked him into hating his Blackberry Torch, so now he wants my 3GS. Which means that I needed a new iPhone! (Yes, I am evil.)
    10-20-2011 07:58 PM
  12. Hagan#1's Avatar
    Ordered a white 16gb and a black 16gb from the iPhone app at&t upgrader on 10-14-2011 and still showing backordered. After the order was placed it then showed it will take 21 to 28 days to ship. Wow

    I hope it ships earlier than that.
    I will never order one online or on the phone again.
    Not happy with AT&T on this deal.
    10-20-2011 08:25 PM
  13. pilsbury's Avatar
    If AT&TS customer service could not tell me exactly when my phone was going to be shipped, I would cancel the order, have them refund my credit card, and buy it locally.
    10-20-2011 09:18 PM
  14. mozart1756's Avatar
    Just got my FedEx tracking number. My iPhone will be delivered tomorrow the 21st by 3pm!!!
    I'll have all weekend to get it set up just right.

    Don't despair. When your order goes out of backorder status, everything happens really fast.

    (Forgot to mention that I have not received any emails yet saying that it has shipped. This is what the AT&T order status page is showing.)
    Last edited by mozart1756; 10-20-2011 at 09:55 PM. Reason: Add
    10-20-2011 09:52 PM
  15. George 4s's Avatar
    Back when I first placed my pre-order late I received an email stating my phones would arrive on the 21st.

    Well on Tuesday the 18th received an email that my order was being processed then a few hours later another email that the phones had shipped. They shipped from Memphis TN Fed-Ex next day air and I received them on Wednesday the 19th.

    Overall I'm pleased with the pre-order process and the new phones of course.
    10-21-2011 08:24 AM
  16. GingerSnapsBack's Avatar
    Ordered a black iPhone4s from Verizon 16gb and am waiting on it to ship. Shows a ship date of next Friday, 10/28. I paid the few dollars extra for Saturday shipping.
    10-21-2011 09:49 AM
  17. rewNATION's Avatar
    Ordered a black iPhone4s from Verizon 16gb and am waiting on it to ship. Shows a ship date of next Friday, 10/28. I paid the few dollars extra for Saturday shipping.
    I ordered the same thing through verizon and mine showed the same ship date. I didn't see any option for Saturday though
    10-21-2011 11:57 AM
  18. LOV3LikeRockets's Avatar
    AT&T really is just not so great in all of this. Ordered my 16gb white 4S on the 8th at 9am, and my order is still backordered. Doesn't really make sense how Sprint and Verizon orders are going out, but not AT&T.
    10-21-2011 03:03 PM
  19. cjfduke's Avatar
    Just have to add my frustrations to this thread...

    Ordered a 32gb black 4S in a local AT&T store on October 7th...still backordered. The sales rep assured me I should get it by launch, obviously that was not based on fact. When I called AT&T earlier today, the guy only gave me a 21-28 day delivery estimate! Wouldn't budge off anything but that number. Why did I go through the hassle of preordering a week in advance if I can't get my phone within 2 weeks of actual launch?? I needed this phone before I leave for vacation this coming Thursday, I never would have imagined not having it by then. Never EVER going through ATT again to order anything.

    just to add: my boss ordered his 32gb black 4S thru Verizon on Saturday (the 15th). He received it on Tuesday. Love it...
    10-21-2011 03:45 PM
  20. Hagan#1's Avatar
    Just have to add my frustrations to this thread...

    Ordered a 32gb black 4S in a local AT&T store on October 7th...still backordered. The sales rep assured me I should get it by launch, obviously that was not based on fact. When I called AT&T earlier today, the guy only gave me a 21-28 day delivery estimate! Wouldn't budge off anything but that number. Why did I go through the hassle of preordering a week in advance if I can't get my phone within 2 weeks of actual launch?? I needed this phone before I leave for vacation this coming Thursday, I never would have imagined not having it by then. Never EVER going through ATT again to order anything.

    just to add: my boss ordered his 32gb black 4S thru Verizon on Saturday (the 15th). He received it on Tuesday. Love it...
    Hey when they told you 21 to 28 days, was that from the date you ordered it or was that from today??
    10-21-2011 04:29 PM
  21. cjfduke's Avatar
    Hey when they told you 21 to 28 days, was that from the date you ordered it or was that from today??
    From the ordered date -- although he gave me that answer without asking for any of my specific order information although I told him when I ordered. I'm assuming they are telling their reps to say that to everyone, so I have little confidence in receiving the phone anytime soon. I am going to the store I ordered from after I leave my office to see if they can give me any other info.
    10-21-2011 04:55 PM
  22. jjcasillas15's Avatar
    Just ordered a black 16g iPhone 4s thru VZW... Website says it will be shipped on 10/28! Tried buying it locally but it is sold out everywhere...
    10-21-2011 10:51 PM
  23. mick01421's Avatar
    I ordered from ATT B&M on 10/7 approx 1pm CDT. I was getting a little annoyed that we still had no information and that one of the local apple stores happen to have stock sitting in their store. well, that and all the mass amounts of contradicting information in this and other forum threads. i had finally decided to go to the att store tomorrow to try to cancel my order and just go pick it up at the apple store.

    I was trying to reserve an appt with the apple store to go pick up a phone tomorrow, but their site is getting hammered. so while i was waiting i checked my order status and it has changed from back-ordered! i don't yet have tracking info, but this is better than nothing.

    so, the point is, keep your chins up. hopefully it will come soon, or that you can cancel your orders and just go pick one up locally.

    and apparently it doesn't hurt to start to threaten to purchase the device elsewhere
    10-21-2011 11:37 PM
  24. cjfduke's Avatar
    From the ordered date -- although he gave me that answer without asking for any of my specific order information although I told him when I ordered. I'm assuming they are telling their reps to say that to everyone, so I have little confidence in receiving the phone anytime soon. I am going to the store I ordered from after I leave my office to see if they can give me any other info.
    UPDATE: Just checked and I have tracking information and my phone is expected to arrive in the store on Monday. Hopefully a good sign for those who ordered on the first day and haven't received it yet.
    10-22-2011 03:44 PM
  25. LOV3LikeRockets's Avatar
    UPDATE: Just checked and I have tracking information and my phone is expected to arrive in the store on Monday. Hopefully a good sign for those who ordered on the first day and haven't received it yet.
    I wonder if thats just for the people who ordered sometime after the 6pm cutoff on the 7th, since mine still hasn't shipped and I got mine first thing on the 8th.
    10-22-2011 04:13 PM
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