We've been wavering about whether to break our Verizon contract and switch to AT&T. Then I noticed that even though we upgraded our (dumb) phones at the same time, only mine is eligible for an upgrade. My husband's phone even had a small data plan on it - mine had none. His isn't eligible for an upgrade until January. Both of these phones have been HORRIBLE. His keeps turning itself off randomly. Mine just stops working for no apparent reason. We are so far beyond ready to get iPhones, it's not even funny.
So I called Verizon. I explained the problem. The lady told me she couldn't upgrade. I told her I was sorry to hear that, that we'd been long-term customers of Verizon, but that if we couldn't upgrade, we'd be switching to AT&T. She put me on hold and connected me with someone in the (I kid you not) Retention Department. Who told me she could waive the upgrade wait for a different phone, but not for the iPhone 4S. So I told her I was sorry to hear that, and that they'd be losing our business.
Really, Verizon?! You had the opportunity to get two people on much higher plans for 2 more years, and you blew it! Over 4 months. Absolutely ridiculous. Here we come, AT&T!
/rant
So I called Verizon. I explained the problem. The lady told me she couldn't upgrade. I told her I was sorry to hear that, that we'd been long-term customers of Verizon, but that if we couldn't upgrade, we'd be switching to AT&T. She put me on hold and connected me with someone in the (I kid you not) Retention Department. Who told me she could waive the upgrade wait for a different phone, but not for the iPhone 4S. So I told her I was sorry to hear that, and that they'd be losing our business.
Really, Verizon?! You had the opportunity to get two people on much higher plans for 2 more years, and you blew it! Over 4 months. Absolutely ridiculous. Here we come, AT&T!
/rant