1. onggeo's Avatar
    Overall iOS 7.1 has been a good update... One huge problem I have been experiencing is it doesn't seem to sync my hotmail/outlook account anymore. After I updated the phone, I had problems updating and installing apps so I did a factory reset then clean reinstall of the os through iTunes. After doing that I could download and install apps again but I couldn't login my hotmail or gmail address natively (through baked in email app). This is a huge problem for me because all my contacts and calendar appointments are saved on my hotmail account (I got the gmail app for gmail). Any suggestion or ideas as to what the problem is?
    03-15-2014 06:41 AM
  2. phreddyl's Avatar
    Have you tried deleting that account and re adding it?
    03-15-2014 09:27 AM
  3. iOS Gravity's Avatar
    Delete the account, reboot the phone and then add the account again. Check to see if any of the mail settings were changed.
    03-15-2014 09:30 AM
  4. onggeo's Avatar
    I have tried removing and re-adding the account, I was able to login a few times but it won't sync. It appears in accounts tab (Mail, Contacts, Calender) but my contacts, emails, and appointments won't show up in the respective apps.
    03-15-2014 10:13 AM
  5. onggeo's Avatar
    Update: It seems it is only my hotmail account which doesn't sync. I tried using my Gmail address and it worked flawlessly, but everytime I put in my Hotmail it doesn't work.
    03-15-2014 12:36 PM
  6. dhack21's Avatar
    Are you using exchange as the mail type?

    Sent from my Lumia using Tapatalk
    03-15-2014 11:48 PM
  7. onggeo's Avatar
    No, I'm using Outlook
    03-16-2014 12:19 AM
  8. dhack21's Avatar
    Change it to exchange and input your outlook.com information. That's how I have mine setup on 7.1 without any issues.


    Sent from my iPhone using Tapatalk
    03-16-2014 02:01 PM
  9. onggeo's Avatar
    Have tried doing that, still not syncing. Could it be that my hotmail account is the one with the problem?
    03-16-2014 08:49 PM
  10. onggeo's Avatar
    Update: Logged in my hotmail again and I tried sending an email for the heck of it and surprisingly I could send emails but still couldn't receive emails, folders won't appear, as well as contacts and calendars.
    03-17-2014 10:47 AM
  11. Just_Me_D's Avatar
    Update: Logged in my hotmail again and I tried sending an email for the heck of it and surprisingly I could send emails but still couldn't receive emails, folders won't appear, as well as contacts and calendars.
    Did you get a replacement hotmail address in the form of outlook.com like most of us did during the transition from hotmail to Outlook.com? If so, check your outlook.com account's inbox for any messages sent to your hotmail address.
    03-17-2014 10:51 AM
  12. onggeo's Avatar
    Did you get a replacement hotmail address in the form of outlook.com like most of us did during the transition from hotmail to Outlook.com? If so, check your outlook.com account's inbox for any messages sent to your hotmail address.
    I remember getting that option but declined changing the "@hotmail.com" to "@outlook.com" because most people know my address as hotmail. Could that be the problem?
    03-17-2014 11:49 AM
  13. Just_Me_D's Avatar
    I remember getting that option but declined changing the "@hotmail.com" to "@outlook.com" because most people know my address as hotmail. Could that be the problem?
    It's possible, and if I'm not mistaken, you were switched over anyway. Still, I can't state for certain.
    03-17-2014 02:07 PM
  14. Drew_drake87's Avatar
    I was having the same problem after doing some fiddling around I figured out how to set it up. You need to use the Exchange setup and set the server to outlook.office365.com make sure the username is your email address. once you do that you should be good to go!
    03-17-2014 10:55 PM
  15. onggeo's Avatar
    I was having the same problem after doing some fiddling around I figured out how to set it up. You need to use the Exchange setup and set the server to outlook.office365.com make sure the username is your email address. once you do that you should be good to go!
    Have tried your solution but doesn't work for me thanks anyway
    03-19-2014 03:40 AM
  16. onggeo's Avatar
    Update: Tried logging in my hotmail/outlook account on my mom's iPad still running 7.0.X and it won't sync as well. What could be wrong with my email account?
    03-19-2014 03:54 AM
  17. Bilelkr's Avatar
    Hi, I have the same prob, but when i change my Hotmail account into a outlook it's work without any prob
    Just_Me_D likes this.
    04-03-2014 07:45 AM

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