1. Pecil6's Avatar
    I have an iPhone 4 and it won't restore????? I get an error message like this every time I try on iTunes... The error message is 21
    02-09-2013 07:04 PM
  2. bamf-hacker's Avatar
    Ate you getting the error when it's trying to verify the restore with Apple?
    02-09-2013 07:12 PM
  3. Pecil6's Avatar
    Yes and I have tried on different computers and always get an errorProblemmmmmm :(-image.jpg
    02-09-2013 07:14 PM
  4. bamf-hacker's Avatar
    Try to put the phone in DFU mode.

    Plug it in to the PC
    Hold Home + Power button for 10 seconds.
    After 10 seconds release the power button, but keep the Home button pressed until iTunes tells you have a device in recovery mode.

    Then restore as normal.
    02-09-2013 07:23 PM
  5. Pecil6's Avatar
    I do that and it's already in recovery mode and when I plug it in it says connect to iTunes... Then it pulls iTunes up and says it detects a phone in recovery mode and needs to be restored I click restore and it almost finishes then gives me the error in the picture I attached previously.
    02-09-2013 07:59 PM
  6. Just_Me_D's Avatar
    Follow the instructions HERE.
    02-09-2013 08:34 PM
  7. Pecil6's Avatar
    The thing is is I've tried to restore it on three different computers and I always get an error message I think I got the number 3100 too...
    02-09-2013 10:03 PM
  8. Just_Me_D's Avatar
    The thing is is I've tried to restore it on three different computers and I always get an error message I think I got the number 3100 too...
    HERE is a listing of iTunes error codes. Simply select the specific code for an explanation and possible remedy.
    02-09-2013 10:06 PM
  9. Pecil6's Avatar
    I've looked through them and all of the explanations are too general and if it gives me a different code on different computers then it has to be the phone... So I'm really bummed!
    02-09-2013 10:10 PM
  10. Just_Me_D's Avatar
    I've looked through them and all of the explanations are too general and if it gives me a different code on different computers then it has to be the phone... So I'm really bummed!
    How many times have you attempted to restore your device? Is your battery level above 35% when you attempt to restore it? Re-try again. Make sure your computer is connected to the Internet and then follow the instructions above by band-hacker to put your device in DFU mode.
    02-09-2013 10:22 PM
  11. Pecil6's Avatar
    I've tried about 6or 7 times and everytime on my lap top it's #21 and everything else it's like #3100 or something and the phone won't turn on at all and all it does us flash the apple every 5-6 seconds and that's only if its plugged in to power or the computer and will eventually say connect to iTunes and it detects a device in recovery mode... Idk what to do I've checked and done everything you all have suggested any more ideas?
    02-10-2013 12:27 AM
  12. bamf-hacker's Avatar
    If you have done it all then your next step is to take a drive to the Apple store.
    Just_Me_D likes this.
    02-10-2013 04:40 AM
  13. Just_Me_D's Avatar
    If you have done it all then your next step is to take a drive to the Apple store.
    Yep...I concur. Take the device to your nearest Apple Store.
    02-10-2013 08:56 AM
  14. Pecil6's Avatar
    Dang y'all have zero ideas on how to fix it?
    02-10-2013 01:34 PM
  15. kch50428's Avatar
    Dang y'all have zero ideas on how to fix it?
    You've indicated the previous practical ideas have all failed... the next logical, practical idea is to refer the issue to qualified technical personnel who can initiate a warranty exchange for defective equipment - as in Genius Bar appointment at an Apple Store.
    Good OL MC and Just_Me_D like this.
    02-10-2013 01:45 PM
  16. Just_Me_D's Avatar
    You've indicated the previous practical ideas have all failed... the next logical, practical idea is to refer the issue to qualified technical personnel who can initiate a warranty exchange for defective equipment - as in Genius Bar appointment at an Apple Store.
    'Nuf said...
    02-10-2013 02:20 PM
  17. jefftam68's Avatar
    If you have insurance, you could 'accidentally' drop it in the toilet.
    02-11-2013 09:14 AM
  18. Good OL MC's Avatar
    You've indicated the previous practical ideas have all failed... the next logical, practical idea is to refer the issue to qualified technical personnel who can initiate a warranty exchange for defective equipment - as in Genius Bar appointment at an Apple Store.
    Reading through the thread that was going to be my "Quick Reply" but, alas, a quicker gun beat me to it.
    02-11-2013 01:36 PM
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