1. Infiniti7's Avatar
    last night around 11pm my phone stopped receiveing incoming calls/text messages. I didn't realize something was going on until i got a message on my email from one of my friends saying everytime I call your phone it is going straight to your voicemail. The funny thing was is that i could call and send out text messages and they were going through but nothing was coming into my phone. So i turned my phone off and back on and i got all the text messages and voicemails people were leaving. I just want to make sure that its not a hardware issue with my iphone and wondering if it had to do with the verizon service or what. Also my facetime was turned off when i reset my phone and i had to manually enable it again when i turned my phone on and didnt know why it didnt enable when i reset my phone. Wondering why when i reset my phone everything went back to normal and everything is working fine now. Just a little confused on what happened last night and trying to see if anyone has had this problem with verizon or their phone thanks.
    07-18-2011 02:39 PM
  2. Infiniti7's Avatar
    Anybody have an idea or heard anything about this? I just don't wanna worry it's a hardware issue with my phone.
    07-18-2011 04:11 PM
  3. Eileen89's Avatar
    I would call Verizon's customer service and get them to do some trouble shooting on their end for you. When you call make sure to use a phone other than your iPhone 4 as this will allow them to test it for you.
    07-18-2011 05:58 PM
  4. Infiniti7's Avatar
    well from what i explained does it sound like a hardware problem or a service/verizon problem? if it fixed right after i restarted the phone does that say anything?
    07-19-2011 12:49 AM
  5. Eileen89's Avatar
    well from what i explained does it sound like a hardware problem or a service/verizon problem? if it fixed right after i restarted the phone does that say anything?
    The fact that your issue clears up after you power your iPhone off and back on, suggests that it could be a software issue. You could try resetting your network settings and see if that helps. Go to Settings, General, Reset, and choose the option to "Reset Network Settings".
    07-19-2011 09:56 AM
  6. kch50428's Avatar
    well from what i explained does it sound like a hardware problem or a service/verizon problem? if it fixed right after i restarted the phone does that say anything?
    Yeah, it says it's likely a Verizon issue - not your phone if rebooting the phone fixed the issue. Next time it happens - call in and talk with Tech Support from another phone and they can walk you through some troubleshooting steps - it may be that they need to basically delete your phone from their systems, and put it back in again to clear some sort of configuration snafu on their end - it's not a common thing, but it does happen.
    07-19-2011 10:50 AM
  7. Infiniti7's Avatar
    Both apple and Verizon told me both it has nothing to do with hardware since when I restarted my phone everything works fine. It has to do with service and updating the phone software. Does that make sense to anyone? U think they are right? Thanks
    07-19-2011 03:01 PM
  8. kch50428's Avatar
    Does that make sense to anyone? U think they are right?
    Yes and Yes.
    07-19-2011 03:10 PM
  9. Infiniti7's Avatar
    So I have nothing to worry about and my phone is perfectly fine and you can't control Verizons service problem?
    07-19-2011 04:09 PM
  10. David Cuthbertson1's Avatar
    So how do I get verizon support phone number??
    08-08-2013 06:39 AM
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