1. mgrayo01's Avatar
    When I'm on a voice call with someone, apparently my microphone doesn't work. Well, it does, but only if I have speakerphone on. Otherwise no sound goes into my mic.

    I tried plugging headphones in and out a whole bunch of times, restarting the phone, putting a paper clip in the headphone jack to clean it out....to no avail. I haven't tried restoring yet because I don't want to have to download all of my apps again if I don't have to.

    Any other suggestions? If not, I guess I will have to try to restore or bring it into an Apple store......WEAK
    02-12-2011 07:20 PM
  2. Darth-gamer's Avatar
    Do you have it in any sort of case that might be blocking the mic?
    02-12-2011 07:43 PM
  3. Spat's Avatar
    This happened on a 3G back when my dh got it new. Apple tested it and gave him another one and just said mic went out. This was long time ago but guess it's just something that can happen.
    02-12-2011 08:09 PM
  4. mgrayo01's Avatar
    Do you have it in any sort of case that might be blocking the mic?
    Nope. I got the Incipio gel + hard cover from the Verizon site when I purchased the phone online.
    02-13-2011 01:33 PM
  5. Waxon's Avatar
    Been using these Scout headphones from Nox ever since I got them for Xmas and I swear they work in everything and have the smallest send button I've ever seen. Check em out and let me know what you think.

    Hope this helps.
    02-15-2011 11:08 AM
  6. Totalimmortal363's Avatar
    Just go to Apple. Why even spend your time diagnosing something just to come the same end, going to Apple.
    02-15-2011 11:20 AM
  7. mgrayo01's Avatar
    Just go to Apple. Why even spend your time diagnosing something just to come the same end, going to Apple.
    I think you're right. I'm actually really pissed right now. I just went to a Verizon store on my lunchbreak to see what they could do (big mistake). The "technician" tested the mic, and of course it didn't work on a regular call. He didn't even test the speakerphone to make sure it worked while using the speakerphone.

    Anyway, he set me up with the sales rep who said it would take about a week to ship me a new phone, which I thought was crazy since my girlfriend got a replacement blackberry when her's broker the NEXT DAY. He went to check the exact date when they could get me one on the computer and another woman came over (supervisor?) and said I could either use my BB Storm 2 until the new one comes...or keep my current iPhone and pay FULL RETAIL ($699) for the one i ALREADY BOUGHT until I get the new one and get reimbursed. Ridiculous.

    So I told them I was taking it to Apple, and they gave me a weak, "Sorry".

    Has anyone heard of this practice? Any Verizon Wireless employees on this board? What else can Apple do?

    Also, over the past few days I've tried every remedy I have found for this on Google and nothing has worked. I'm going crazy.
    02-15-2011 01:27 PM
  8. alpha752's Avatar
    My experience with Vzw customer service (in store or phone) has been less then ideal. I would just take it to Apple, they are much better about treating you like a person instead of an account number.
    02-15-2011 03:19 PM
  9. mgrayo01's Avatar
    So a quick update. Finally brought my iPhone to the Apple store, and with 10 minutes they gave me a new one. HUGE improvement from Verizon. We activated the new one at the store, I tested it and was good to go. Went home to restore all my contacts, apps, etc

    However...

    At first the iPhone wasn't being recognized by my computer OR iTunes. Eventually I tried plugging the USB into the iPhone while holding the Home button. That got iTunes to recognize it and start the restore. Now I keep getting an Error 1611. Did a google search and it seems like its a tough one to solve and I will probably have to go back to the Apple store again tomorrow.

    Seriously, I'm almost ready to give up and just get a droid or go back to Blackberry. I mean, BB is a boring phone, but at least it WORKS. This is just crazy. A third phone in the first week and a half????
    02-16-2011 10:35 PM
  10. jlmans79's Avatar
    I'm having the same problem! I'm actually on hold with verizon right now...bullsh*t
    02-16-2011 10:46 PM
  11. mgrayo01's Avatar
    I'm having the same problem! I'm actually on hold with verizon right now...bullsh*t
    What'd they end up saying?
    02-17-2011 09:27 AM
  12. jlmans79's Avatar
    They told me to call Apple
    02-17-2011 12:13 PM
  13. vietalogy's Avatar
    I'm having the same problem! I'm actually on hold with verizon right now...bullsh*t
    Just bring it to apple. Any problems with phone just bring it to apple.


    Sent from my iPhone using Tapatalk
    02-17-2011 12:20 PM
  14. mgrayo01's Avatar
    They told me to call Apple
    Yea, if you're going to have someone look at it, make that person an Apple genius.

    Update #3: Just went to the Apple store (for the second time in 2 days) and they gave me ANOTHER iPhone haha. The genius said it was probably a firmware corruption problem but he wasn't sure. Anyway, I have my 3rd Verizon iPhone since Monday, February 7. Hopefully it doesn't brick again tonight when I try to restore from my backup. I will let everyone know what happens tonight.

    I'm not a religious man, but I'm kinda praying that there are no more problems.
    02-17-2011 02:21 PM
  15. jlmans79's Avatar
    Ok, first off I called Verizon they couldn't help me cause I bought the phone through apple, apple can't help me cause they can't replace Verizon customers phones, so back to Verizon & they open a trouble ticket & the issue might be resolved in 2 days! WTF! Now what am I supposed to do!? This sucks!
    02-17-2011 07:04 PM
  16. boogaloo1's Avatar
    Bought myself AppleCare coverage and it took me less than 24 hours to register my phone. I can walk in to any Apple store and they'll take care of any problems, no matter where I bought it. Forget Verizon if you need warranty replacements. Good luck.
    02-18-2011 12:22 AM
  17. mgrayo01's Avatar
    Ok, first off I called Verizon they couldn't help me cause I bought the phone through apple, apple can't help me cause they can't replace Verizon customers phones, so back to Verizon & they open a trouble ticket & the issue might be resolved in 2 days! WTF! Now what am I supposed to do!? This sucks!
    That's weird that Apple couldn't help you. I'm a Verizon customer and they gave me 2 new phones. Maybe its an insurance thing?? But I would assume that manufacturer defects would be covered under warranty. Strange.

    Anyway, I successfully restored my contacts, messages, etc. last night and finally have a working iPhone! Yay.
    02-18-2011 10:09 AM
  18. jlmans79's Avatar
    I'm gonna give them a call again, I'm so upset & stressed out!
    02-18-2011 10:45 AM
  19. jlmans79's Avatar
    Update: called Verizon & getting a new phone!
    02-18-2011 02:53 PM
LINK TO POST COPIED TO CLIPBOARD