Bought two new iPhones, recd. Monday timely via fed-ex, one activated in around 60 seconds and has been all good. The other did not want to activate and took 5 or 6 times to get it to do so. Subsequently, when ever you go to synch it up, ITunes, it said there is unreadable content and to perform a restore. That was done several times with no help. Was on the tech line with Verizon numerous times, they really were very nice, spent hours and hours, doing everything they said with it, but could not fix the problem. They referred me to Apple and that was when it went south. They were fairly cold and seemed to have way more pride then I have ever experienced with them. This is not user error here, I never made call, took a picture, surfed the web, or even connected wi-fi. This was a defective unit out of the gate. Anyway, after a lot of time, they ultimately offered to replace for $29 and change and acted like they were really doing me a favor. That was the final deal breaker if anyone as an end user has one single ounce of dignity. I would not do it, and I have many other Apple products from many computers to numeruos iPods and pads. In the end, the Verizon store was able to help, but ultimately the phone only got as far to provide error msgs with a file not found, and then another that said duplicate file found, and had to deal with Apple. I hope no one ever has the experience I had, even as an early adopter of this phone. VZ was excellent, but the story ends there. I told VZ to re-activate the old phone, they did. The new one has already gone back to VZ. They even offered to exchange with another, also waived the return fee. VZ is good.