1. Darth-gamer's Avatar
    As some of you know around here, you can not add a line on Feb 3rd and get the iPhone. That is what I intended to do. I had to use the loophole suggested by some members here, that being:

    1)Get an old crappy Verizon phone.
    2) Add a line TODAY for $9.99 with no contract.
    3) Order the iPhone on the 3rd for the discounted price and only THEN sign the contract.

    So I wake up today to do this. I go to my local Verizon Wireless store and the answer I get?

    "Absolutely not. Not possible. If you add a new line you only have 14 days to add a new phone to it or else you are stuck with that old phone on it for 2 years. Period. Plus, you probably won't get an iPhone anytime soon."

    I immediately left and wanted a 2nd opinion. I drove to another VZW store. I told them my plan and:

    "I have no idea why that other lady told you that, but we would be glad to help you add a line, contract-free, to your current account and you will be INSTANTLY eligible for an upgrade to the iPhone."

    Signed. Sealed. Delivered.

    I checked VZW and confirmed, this new line is upgrade eligible.

    Do you believe that!? Horrible customer service if I do say so, well half at least. =/
    01-31-2011 12:21 PM
  2. kch50428's Avatar
    Was the first store you went to an Authorized Agent or corporate O&O?
    01-31-2011 12:25 PM
  3. highlife's Avatar
    Was the first store you went to an Authorized Agent or corporate O&O?
    I was wondering the exact same thing.
    01-31-2011 12:29 PM
  4. shipwrestler125's Avatar
    maybe they wanted all the iphones to themselves which is why they gave you that line of bs at the first store
    01-31-2011 12:32 PM
  5. Darth-gamer's Avatar
    O&O? What is that?
    01-31-2011 12:34 PM
  6. Libuff's Avatar
    O&O? What is that?
    owned & operated
    01-31-2011 12:36 PM
  7. Darth-gamer's Avatar
    From what I was told at store #2, store #1 was not not an authorized retailer or something. It was like this:

    Store 1 was called "Verizon Wireless; CCW authorized retailer"

    and store 2 was called: "Verizon Wireless"
    01-31-2011 12:38 PM
  8. highlife's Avatar
    From what I was told at store #2, store #1 was not not an authorized retailer or something. It was like this:

    Store 1 was called "Verizon Wireless; CCW authorized retailer"

    and store 2 was called: "Verizon Wireless"
    Exactly as I thought..

    The authorized retailers won't get iphones in stock until april. They don't want to tell you this, since they only get commission when they sell things. They are going to try and make you think getting an iphone will be impossible for a while, and push an android off on you.
    01-31-2011 12:42 PM
  9. kch50428's Avatar
    Store #1 was likely not corporate; #2 likely was - because they got the job done...

    Authorized retailers won't be in on the iPhone for a while - and some are POed about it... which explains results you described above from store #1.
    01-31-2011 12:43 PM
  10. Darth-gamer's Avatar
    Exactly as I thought..

    The authorized retailers won't get iphones in stock until april. They don't want to tell you this, since they only get commission when they sell things. They are going to try and make you think getting an iphone will be impossible for a while, and push an android off on you.
    Now that you mention it, store #1 had NO "Verizon iPhone!" advertisements.

    Store 2 had "COME GET THE VERIZON IPHONE IT'S THE BEST THING SINCE SLICED BREAD!!!!!!!11111oneoneonetwo"

    Either way, if the "authorized retailers" are going to treat customers like they then why should they be authorized?
    01-31-2011 12:45 PM
  11. kch50428's Avatar
    Actually, the more traffic Verizon can drive to on-line & telesales - the more they like it. Less overhead. More profit.
    01-31-2011 12:47 PM
  12. scorpiodsu's Avatar
    Yeah leave the authorized retailers alone if possible. They always give out incorrect information. I remember last summer when bought the Droid Inc and within the 30 days the X came out. So I went back to them and said I wanted to swap. Dude gonna tell me that they can only sell the X to new customers or upgrade eligible. They couldn't swap one from me. So I said "cool, well I want to return them then. I'll just go to a corporate store to get an X". Well immediately he decided that it was a better decision for him to swap out the phone than to lose a sell altogether. Stay away from them guys if you can. The corporate stores are more forthright with correct information.
    01-31-2011 12:49 PM
LINK TO POST COPIED TO CLIPBOARD