1. tjrtjrtjr's Avatar
    Yeah, I mean, if one were to set a passcode and, instead of losing the phone, forget (or lose) the passcode for some reason, would it make sense that the phone would be bricked? To me, no. May not be worth much, though--I can't speak from experience on this and have never had to restore (and it isn't really something I feel the need to experiment with). Sounds like cardfan is on to something with popping the SIM card out.
    12-13-2010 10:31 PM
  2. SeanHRCC's Avatar
    Well you getting upset and walking out made matters worse. I would have just asked if there was a way to trace the owner by the seril number

    The passcode is the code set on iOS to prevent someone from using your phone.
    I would have been frustrated too...if someone was treating me like i did something wrong because i was trying to hunt down the original owner and figure out the best way of doing so...

    To the OP, the only other thing that would prob be a good "peace of mind" kind of thing would be to put up a craigslist ad and state that a phone was found (and include the exact location it was found), ask any people who think it is their phone to respond with the date it was lost and the specifics of the phone...you may come up with nothing but at least at that point you went out of your way to find the owner...
    12-14-2010 07:57 AM
  3. JM19's Avatar
    I just wanna thank everyone who has taken the time to reply to my thread. I appreciate all your comments. Whether I agree with them or not, LOL.
    12-14-2010 05:16 PM
  4. JM19's Avatar
    Pop the SIM out. Put it in restore mode, restore as new phone. Hit an AT&T store for a new SIM to activate it, or sell it
    Now, if you don't mind me asking, how do I go about this. Well, taking out the SIM card I can do, but the rest I'm not too sure about.
    12-14-2010 05:20 PM
  5. sting7k's Avatar
    Ok, so I took the phone to an ATT store around my way, trying to do the rite thing, and guess what happened? The clerk told me that they couldn't trace the owner phone because it was locked. I told him that I found the phone. I got the feeling that he thought in was lying or something. So I got a little pissed. So I just left and said forget it. I tried, and for what. Anyways, I decided to just keep the phone. Rite now the phone is asking for a "pass code" I don't know what it is, so I gotta figure that out before anything. I think this is what the guy at ATT meant by the phone being locked. Even if I can't activate it, I'll use it as a spare iPod or to get online via wifi.
    Just remove the SIM and connect it to iTunes. Then restore it and it will be good to use. You can take it to an AT&T store and they will hook you up.
    12-14-2010 05:21 PM
  6. JM19's Avatar
    Just remove the SIM and connect it to iTunes. Then restore it and it will be good to use. You can take it to an AT&T store and they will hook you up.
    OK. I will go to a different ATT store because I really don't wanna deal with the same guy at the ATT store I went to previously.
    12-14-2010 05:39 PM
  7. ChrisGonzales90's Avatar
    I would have been frustrated too...if someone was treating me like i did something wrong because i was trying to hunt down the original owner and figure out the best way of doing so...
    Well sometimes you could read in to someone wrong. What he thought was the service rep, not believing him may not be the case at all. He may have had a bad day or dealt with an unhappy customer and that natually carrys over for a while. Happens all the time if you work in Retail/customer service

    OK. I will go to a different ATT store because I really don't wanna deal with the same guy at the ATT store I went to previously.
    I'd do that and the last resort would be just asking for a supervisor.
    12-14-2010 06:00 PM
  8. impaler's Avatar
    The right thing to do is to return it.
    12-14-2010 06:05 PM
  9. JM19's Avatar
    Just remove the SIM and connect it to iTunes. Then restore it and it will be good to use. You can take it to an AT&T store and they will hook you up.
    I'm curious, do I have to jailbreak/unlock this iPhone in order to be able to use it? Or just like you said, connect it to iTunes and restore it?
    12-14-2010 06:06 PM
  10. pkang's Avatar
    i just lost my phone over the weekend...sigh and the guy who found it used it and ignored my phone calls and pleas to get it back cause it has all my info in it...awesome. would it happen to be you
    12-16-2010 06:30 AM
  11. SeanHRCC's Avatar
    Well sometimes you could read in to someone wrong. What he thought was the service rep, not believing him may not be the case at all. He may have had a bad day or dealt with an unhappy customer and that natually carrys over for a while. Happens all the time if you work in Retail/customer service
    As a customer, i shouldn't have to discern between a person having a bad day and a person being an assumptive *****...the OP shouldn't be blamed for a CSR's "bad day" attitude, it's the job of retail clerks and CSR's to get over their previous drama and treat a new situation with the same respect they would expect to be treated with...that's what they are paid for, and if they have trouble rebounding after a tough customer to the point of how the OP was treated, then they need to find a new profession, period.

    To the OP...enjoy your new iPhone.
    BryanTheRed likes this.
    12-16-2010 07:43 AM
  12. katsicle's Avatar
    Losing a phone, or any electronic device sucks. I lost my phone and a woman found it walking her dog, charged it and called my mom.

    I think you should try to find the owner, I don't know what good getting police involved would do though.
    12-16-2010 03:53 PM
  13. pkang's Avatar
    hey jm19 where are you from? and whats passcoded? the phone from the lockscreen or contacts like you said?
    12-16-2010 04:28 PM
  14. ChrisGonzales90's Avatar
    As a customer, i shouldn't have to discern between a person having a bad day and a person being an assumptive *****...the OP shouldn't be blamed for a CSR's "bad day" attitude, it's the job of retail clerks and CSR's to get over their previous drama and treat a new situation with the same respect they would expect to be treated with...that's what they are paid for, and if they have trouble rebounding after a tough customer to the point of how the OP was treated, then they need to find a new profession, period.

    To the OP...enjoy your new iPhone.
    You are right. You shouldn't have to worry about that, but if you ever worked in Retail and customer service (Like I have) then you should know the crap they go though. Sometimes its the customer who causes the problem since they at times think the Representative is their slave and must please them. That may be true, its not all "slave" like. They can refuse service if the customer is being a threat to the store and other customers

    I'm going by personal experience. I, my self don't worry about if the employee is having a bad day, but I do show them with the same respect as I would like to be treated as if I become rude, then that will cause them to have a bad day. they are there providing a service for me and if they were not there, then I wouldn't be getting that service. If you were told to F-off or were being treated really bad, then surely it would stick around for a while. Now whether or not you choose to let it roll off your shoulder or let it stick to you for the next week is up to you, but with rude customer, supervisors breathing down your back and having multiple tasks to do at once, clearly things won't be pleasant. You would need to work in this indrestry to truly know what I mean.

    Also we don't know if what the OP said is true. He could have been reading in to him wrong. Retail/customer service is stressful. Trust me and even my self have read in to people wrong.
    12-16-2010 04:47 PM
  15. SeanHRCC's Avatar
    All we can go on is what the OP tells us, and thus far, he told us that he tried to get assistance and was treated poorly, benefit of the doubt applies here because we arnt here to help the CSR, we are here to help the member of the forum since he submitted a legitimate question and situation to the community.

    As far as the retail world...i worked retail, when i was 16 or so, worked at a clothes store, and it was the worst job because you ARE basically a slave to the customer, if you want to be successful at the job and keep money flowing into the store you work at...your situations that you brought up are so off the wall and have nothing to do with what we are talking about in here, none of the things you mentioned happened from what we were told, so they are not applicable in finding or discussing a resolution in this thread...i mean if he went in with a gun and shot every person but the CSR he was talking to, im sure he'd get a negative response as well...but that isnt the case, therefore it is a moot point to bring up.
    12-16-2010 04:53 PM
  16. ChrisGonzales90's Avatar
    All we can go on is what the OP tells us, and thus far, he told us that he tried to get assistance and was treated poorly, benefit of the doubt applies here because we arnt here to help the CSR, we are here to help the member of the forum since he submitted a legitimate question and situation to the community.

    As far as the retail world...i worked retail, when i was 16 or so, worked at a clothes store, and it was the worst job because you ARE basically a slave to the customer, if you want to be successful at the job and keep money flowing into the store you work at...your situations that you brought up are so off the wall and have nothing to do with what we are talking about in here, none of the things you mentioned happened from what we were told, so they are not applicable in finding or discussing a resolution in this thread...i mean if he went in with a gun and shot every person but the CSR he was talking to, im sure he'd get a negative response as well...but that isnt the case, therefore it is a moot point to bring up.
    Expect YOU were the one who brought it up. I responded, and incase YOU responded back. So I'm not sure why you think its cute to be changing your stuff up and tring to act all big and tough. Its not going to work. Like I said I worked retail and those were MY experiences. After all, YOU were the one who brought it up by responding to my post form a while back.

    I'm not going to argue with you. We already went off topic. If you want we can take this via PM. End of discussion.
    12-16-2010 04:59 PM
  17. SeanHRCC's Avatar
    What are you talking about man? Are you on sedatives or something? The only thing i pointed out was that the customer service person is required to help a person without treating them poorly, as that is their job...you went off on some tangent about treating customer service reps right and honestly, i had no idea what you were getting at since nobody in here mentioned abusive treatment of the AT&T guy, then again, many of your posts are off the wall and odd.

    Not sure what you're getting at in this thread with the tough guy big guy stuff...but if you're done discussing it, just stop! Not that hard to do...
    BryanTheRed likes this.
    12-16-2010 05:28 PM
  18. BryanTheRed's Avatar
    What are you talking about man? Are you on sedatives or something? The only thing i pointed out was that the customer service person is required to help a person without treating them poorly, as that is their job...you went off on some tangent about treating customer service reps right and honestly, i had no idea what you were getting at since nobody in here mentioned abusive treatment of the AT&T guy, then again, many of your posts are off the wall and odd.

    Not sure what you're getting at in this thread with the tough guy big guy stuff...but if you're done discussing it, just stop! Not that hard to do...
    Don't worry Sean, from what I have seen he thinks he is an authority on pretty much everything.
    12-16-2010 05:45 PM
  19. SeanHRCC's Avatar
    I guess...lol. What a terrible state of mind to be trapped in...John Wayne was right!
    12-16-2010 06:01 PM
  20. Jeremy's Avatar
    This thread has gone on long enough. It's pretty clear that the right thing to do is return the phone.

    Thread closed.
    12-17-2010 09:11 AM
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