[dt81]

I was updating my friends JB iPhone 4 running 4.0.1 to 4.1 and I saved her SHSH with tiny umbrella and she then connected it to iTunes and hit the "check for update" button or whatever it is to download/install 4.1 but it rebooted and then said "there is an error blah blah" and is in recovery mode. So i had her hook it back up and open iTunes in hope to just restoring but it wont connect with iTunes. Please help!!!

[dBMan]

I'm assuming you rebooted the computer running iTunes? This happened to me once and rebooting fixed it and I was able to restore.

[dt81]

I had her reboot like 10 times and still nothing. I know I did all the correct steps ,so I am wondering if she's not doing something correctly on her end. (i'm telling her what to do over the phone)

[Dryland]

Both of you get Crossloop from Crossloop.com and at least you can see what she's doing screen wise.

[dt81]

Well, it turns out something was wrong on her PC..She was able to restore with iTunes from her PC at work. So I have no idea what went wrong to cause the issue.

[jsntrenkler]

She may want to consider uninstalling and then reinstalling iTunes on her PC.